Remote IT Support
With modern day business so reliant on technology, any IT issues need to be addressed swiftly to minimise the impact on business. Our Remote IT Support service delivers a fast, efficient and cost effective solution for addressing the majority of IT support issues – over 90% of help desk queries are fixed remotely by our support helpdesk without the need for an on-site visit by one of our engineers.
By accessing your computers remotely and seeing the same screen you do, our experienced technical IT support engineers can quickly locate the problem and help you implement a solution – all you need is an internet connection.
If the issue cannot be fixed remotely, your own “IT guy” or one of our other IT support engineers can swiftly be on site to fix the problem. For businesses in Central London, we guarantee he will be there within 2 hours
Remote IT Support is included as part of the HTL Techplan service, a flexible and cost effective IT support solution. Find out more on our Techplan service
Key Benefits of Remote IT Support?
Over 90% of IT support queries can be fixed remotely
IT technicians can work on the issue from the moment your call
Frequently Asked Questions?
- Is remote support easy to use?
- How long does remote IT support take?
- Remote support, is it secure?
- Can you control my computer without my knowledge?
Yes. Once you’ve allowed us access to your computer you don’t need to do anything. One of our specialist IT support technicians will investigate the issue, just as if he was sitting at your desk. If our support team don’t require any additional information from you can carry on with any other non-computer-based tasks.
Typically, a support query will take 20-30 minutes but of course there are exceptions which take longer. Our IT support team will always try to fix the problem as soon as possible. If it can’t be resolved remotely we will send an engineer to deal with it on site
Yes. There is a secure, 128-bit encrypted, connection between the support engineer’s computer and your computer that prevents anyone else from getting access or seeing what’s happening on your computer. Once our technician has ended the session (logged out of your computer) he will not be able be to reconnect to your computer until you request another remote support session.
No, we are not able to access your computer remotely until you have responded on your computer to a request for remote it support. Similarly, once we have closed remote access to your computer, we will not be able to access it again until you have again requested and confirmed remote access.
Why IT Support from HTL
We have years’ experience providing businesses with specialised IT support. We are based in Canary Wharf, giving us easy access to businesses all across London.
Our affordable, flexible IT support service can be tailored to meet the specific needs of your business and even our highest rate (£80 an hour)** is one of the cheapest amongst London IT support providers.
**Note: Quoted prices exclude VAT