HTL Support News

Read the latest information and thinking on the world of IT Support Services.

IT Support Team

Dear Customer,


I wanted to write to you to share details surrounding our network, our response to the challenges that all carriers currently face and our plans for further actions to be taken in the coming weeks. Firstly I would like to acknowledge that our network has seen many incidents of high latency in the past 3 months; this is both unprecedented and unacceptable.

The root cause of these incidents is DDoS, (Distributed Denial of Service), attacks; specifically NTP & DNS amplification. This type of malicious attack has seen a major upsurge in frequency across the global Internet, rapidly becoming a major threat to the Internet as a whole, resulting in all Internet Service Providers significantly increasing effort and ingenuity to mitigate against this current threat.

Tuesday, 18 February 2014 07:00

WiFi Foundation Closes Down

HTL have long since supported the WiFi Foundation as a commercial sponsor. Unfortunately the commercial reality of the relationship is not viable as an on-going concern and despite several years of successful funding the management of HTL have today decided to withdraw their funding at the end of the fiscal year. The WiFi Foundation system will close down and cease operations on 31st March.

If you are a commercial business that has a series of WiFi Hotspots we would like to discuss with you how you might be able to implement your own private network, using equipment from Airtight Networks or Cisco.  You can read more about our WiFi Solutions here.

If you requirement is a smaller scale such as a standalone restaurant or bar we would recommend calling James Dale of Purple WiFi on 0161 870 0191.

Wednesday, 13 February 2013 01:55

Offer free Wi-Fi to keep customers happy


BigHospitality discovers that offering free wireless coverage on your premises is no longer a luxury – it's a necessity if you want to keep your customers happy

Wi-Fi users tend to be 'young, dynamic with plenty of disposable income'

Internet usage in restaurants is becoming ever more common. Whereas in the past it was something customers expected to pay for, with better broadband connections at home and in the office, many are now reluctant to pay exorbitant charges for wireless coverage when they're out and about. By Becky Paskin

A T-Mobile survey has found that almost half of Brits want to surf the net on-the-go, and have chosen the pub as their favourite location

Almost half of British consumers want to be able to use the internet wherever they go, and list pubs as one of the top locations they would like to surf the web. 

From: By: By Tom Espiner ,,

Internet service providers will have to retain details of internet communications, including email, under UK law which came into force on Monday.

The Data Retention (EC Directive) Regulations 2009 require service providers to retain details of user internet access, email and internet telephony for 12 months. ISPs must also be able to respond to access requests by law enforcement and other designated authorities.

Saturday, 11 April 2009 12:23

Data Retention and Open Wifi

From Francis Davey :

The Data Retention (EC Directive) Regulations 2009 came into force yesterday (6 April 2009). A frequently asked question is: "I run an open wifi network will I have to log user's data?"

Do I need to retain data?

At first sight you would appear to be quite safe because the regulations do not apply to everyone. Check out regulation 10(1):

10.—(1) These Regulations do not apply to a public communications provider unless the provider is given a notice in writing by the Secretary of State in accordance with this regulation.

Wednesday, 18 November 2009 18:03

Pub 'fined £8k' for Wi-Fi copyright infringement

From: By David Meyer (@superglaze), ZDNet UK

A pub owner has been fined £8,000 because someone unlawfully downloaded copyrighted material over their open Wi-Fi hotspot, according to the managing director of hotspot provider The Cloud.

Graham Cove told ZDNet UK on Friday he believes the case to be the first of its kind in the UK. However, he would not identify the pub concerned, because its owner — a pubco that is a client of The Cloud's— had not yet given their permission for the case to be publicised.

Cove would say only that the fine had been levied in a civil case, brought about by a rights holder, "sometime this summer". The Cloud's pubco clients include Fullers, Greene King, Marsdens, Scottish & Newcastle, Mitchell & Butlers and Punch Taverns.

Thursday, 04 February 2010 07:37

UK Bill Would Outlaw Open Public Wifi Hotspots

By Jack Loftus :

If passed, something called the Digital Economy Bill over in the U.K. could do the unthinkable in this, the digital age: Ban open wifi spots.

The ban comes as part of a bill that seeks to limit copyright infringement, or something. In summary, schools, small businesses and even libraries would have to effectively become their own ISP and manage the wifi hotspot—or face hefty fines. Even if a shop password-protected their wifi and posted the PW publicly (as they probably should be doing anyway), this "management" would also entail detailed record keeping, as the bill requires that hotspot providers log users who've been on their network. Sounds fun!

From by Philip Hunt

The government have written an explanatory document stating how the Digital Economy Bill will work for libraries, universities and wifi hotspots. According to Lilian Edwards, who is professor of internet law at Sheffield University, the Bill is likely to kill wifi hotspots in places like pubs, cafes, and libraries:

"This is going to be a very unfortunate measure for small businesses, particularly in a recession, many of whom are using open free Wi-Fi very effectively as a way to get the punters in," Edwards said.

From By Chris Joseph, eHow Contributor

As more people come to depend on their computers to make a living, the need for wireless Internet access has prompted some businesses to offer free Wi-Fi as a way to attract customers and to provide an edge over the competition. Free Wi-Fi can help build customer loyalty and keep customers in the establishment longer. An increase in business can help offset the cost of Wi-Fi installation.

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