Many UK businesses now operate using remote and hybrid work models. These flexible work approaches were initially considered temporary solutions, but have since become the norm. According to data from the Office for National Statistics (ONS), around 28% of UK employees worked remotely a few days per week in 2024, while 13% were in full remote work mode.
It’s worth noting that the numbers are expected to remain steady or grow in coming years. This means small and medium-sized enterprises (SMEs) in London and beyond need to make sure their IT infrastructure is ready for the long haul. It’s time to seriously assess how IT systems support remote work.
To stay competitive, businesses must consider long-term investment in secure, scalable, and flexible technology setups. Let’s look at what that involves, and how reliable remote support can help.
Why IT infrastructure matters in a remote work environment
Strong IT infrastructure is what keeps remote work running smoothly. From fast internet connections and cloud platforms to secure devices and data backups, every component contributes to an efficient system.
Slow VPN speeds, poor device configurations, lack of centralised patch management, and other weak links in the network can frustrate employees, increase security risks, and reduce productivity.
Here’s a comparison to illustrate the shift:
|
Traditional Office IT |
Future-Ready Remote Work IT |
|
Local desktop computers |
Lightweight, secure laptops |
|
Office-based file servers |
Cloud storage with remote access |
|
On-site support only |
24/7 remote support capabilities |
|
Static internet connections |
VPN or zero-trust secure access |
|
Reactive maintenance |
Proactive monitoring & patching |
A future-proof setup supports flexibility, resilience, and business continuity. The good news is that you don’t usually need a complete overhaul. In most cases, all it takes are smart upgrades, and the right support.
Five key infrastructure areas
1. Connectivity and Bandwidth
Remote work depends heavily on reliable internet connectivity. Whether your team works from home or across multiple locations, they need stable connections. VPNs or secure access tools are essential.
Your IT provider can assess your current setup and recommend upgrades that support secure logins, data-heavy collaboration tools, and smooth video conferencing.
Remote IT support also plays a key role. Instead of sending someone onsite for every issue, many problems can be diagnosed and fixed quickly through remote access tools.
2. Hardware and Endpoint Setup
Never underestimate the importance of proper equipment. Dependable laptops, webcams, headsets, and docking stations all matter for smooth operations. It’s also important to aim for consistent configurations across the team. This makes devices easier to support, monitor, and secure.
An SME’s IT infrastructure plan should include a hardware lifecycle strategy. The IT team can track when to upgrade, maintain, and securely dispose of devices.
3. Cloud and Collaboration Tools
Cloud services simplify access and boost collaboration. Platforms like Microsoft 365, Teams, or Google Workspace allow real-time teamwork regardless of location.
But successful cloud adoption isn’t just about signing up. Your IT infrastructure must be optimised to support it. Important considerations include reliable bandwidth, secure logins, and smart storage management.
A managed IT provider can help streamline cloud tools, avoid app duplication, and reduce storage bloat. All these maintain system speeds and keep costs in check.
4. Security and Monitoring
Remote work expands your digital footprint. Unfortunately, this also heightens the risks. Weak home Wi-Fi, lost or stolen devices, and human error can all expose your data.
That’s why a remote-ready infrastructure should include: multi-factor authentication (MFA); endpoint protection such as antivirus and firewalls; remote monitoring tools; and secure file access policies.
Partnering with a managed services provider (MSP) can ensure 24/7 security monitoring as part of their remote support packages. This helps guarantee that your systems are protected even beyond working hours.
5. Support and Maintenance
When something breaks, who fixes it? Remote teams can’t wait for someone to drive over and fix it onsite. Fast and reliable remote support provides assurance that downtime stays minimal.
Whether it’s a software glitch, forgotten password, or email issue, most problems can be solved remotely in minutes. Your IT provider should offer support plans that include remote diagnostics, patching, and helpdesk assistance.