HTL Support News

Read the latest information and thinking on the world of IT Support Services.

Top 7 Reasons Why IT Support is Critical for Business

IT Support is critical

No organisation today can function without technology. Gone is the traditional office environment and with it, the tons of paperwork, adding machines, airmail envelopes, and the trusty old landline. Even in-person meetings and physical reporting for work have become optional. What has become indispensable in the modern workplace instead, is the assortment of IT devices—servers, desktops, laptops, connectivity devices, smartphones, etc., as well as IT services and applications for every business process.

An enterprise’s IT hardware and software components however are only as good as their capacity to function effectively, and the users’ collective ability to utilise them. Consider the potential loss of opportunity for instance, if an ecommerce website experienced downtime for even a few hours. Or think about the employees’ wasted time if they are unable to use their PCs or access their work applications due to some technical issue. This is where the value of IT support is most apparent.

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The Latest 5 Cybersecurity Technologies Every Enterprise Should Know About

Cybersecurity Technologies

With cybersecurity, you really don’t know what to prepare for. Organisations think they’ve got everything covered, then something comes completely out of left field. No wonder the ongoing battle in the online security field is sometimes referred to as a cat and mouse game—the black hat malicious actors are busy discovering vulnerabilities in IT systems, and the white hat defenders are scrambling to counter the threats.

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Digital Transformation: 5 Common Pitfalls and How to Avoid Them

Digital Transformation

Undergoing a digital transformation (DX) has been a top business objective for many organisations over the last decade. With the availability of a wide range of technological tools and processes these days, it’s only natural for companies to want to leverage these tools to promote business growth. Despite the efforts, investment, and time that enterprises channel into a digital strategy however, the reality is that a good portion of digital transformation projects fail.

There are many factors that can contribute to DX failure. In this post, we discuss the 5 key reasons why success could be out of reach, and how you can counter these challenges so your company can forge a better path. But first what is digital transformation?

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What is Automated Incident Response? 6 Ways It Can Benefit Your Business

Automated Incident Response

Threats to organisations continue to grow according to a report by Netherlands-based Surfshark. Based on the VPN company’s findings, 108.9 million accounts experienced data breaches in the 3rd of 2022—a whopping 70% surge on a quarter-by-quarter basis.

The continuing rise in successful attacks despite the availability of tools that can help monitor incoming threats may be attributed to the lack of cybersecurity incident management. This means that security alerts that could have effectively warned against impending risks were left unattended, leaving enterprises vulnerable.

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9 Useful Tactics for Your Cloud Cost Optimisation Strategy

Cloud Optimisation Strategy

Now that most organisations are all caught up and aboard the cloud computing train, the focus has now shifted to discovering and unlocking the promised value of the cloud. While the cloud’s elasticity and agility have provided enterprise-grade IT infrastructure to smaller businesses without incurring heavy capital expenditures, it has also led to significant waste of resources and difficulty in controlling cloud spending.

A McKinsey Digital article reveals that a whopping 80% of companies find it challenging to manage cloud spend. Further, the Anodot 2022 State of Cloud Cost survey reports that 49% of businesses struggle with cloud costs. This scenario is certainly not what enterprises anticipated when they decided to embark on the cloud journey. Fortunately, there’s a sound approach to managing costs so you can maximise your cloud solutions; it’s called cloud cost optimisation.

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8 Tips for Choosing the Right Firewall for Your Business

Choosing the Right Firewall

For years now, firewalls have been considered as one of the critical pieces of an organisation’s IT security infrastructure. The importance of firewall security has become even more apparent as the world further advances into digital technologies, and this is why firewalls are evolving in features and functionality and its market is growing at a fast pace.

In this blog post, we discuss the important considerations to keep in mind when choosing a firewall for your enterprise. But to start with, it’s best to refresh our basic knowledge.

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Understanding Zero Trust in Under 15 Minutes

Zero Trust in Under 15 Minutes

As we go further into the technological age, cybersecurity has become an integral part of the discussion in every boardroom, data centre, office, and just about any place where digital assets reside. One of the latest (and perhaps the most effective as well) strategies to be added to the IT security arsenal of cyber experts is Zero Trust.

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Why Cloud Cost Optimisation is Now a Necessity

Why Cloud Cost Optimisation is Now a Necessity

If your organisation has migrated to the cloud, then good for you. Depending on the extent of your utilisation of cloud solutions, you would have already saved your business valuable time, manpower, and money. As enterprises may discover at some point, however, there are also some challenges to embracing cloud computing. One of these is to understand exactly where your cloud spend is going. To avoid inefficiency and wastefulness, it’s important to use cloud resources in the right way by applying cloud cost optimisation.

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8 Tools That Can Enhance Remote Work Initiatives

Remote Work Tools

One of the few positive things to have come out of the COVID-19 pandemic is that it has helped organisations recognise that it’s possible to have employees work from home successfully. In fact, remote working may have brought on enough benefits for enterprises to consider making it a more permanent arrangement under the new normal.

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What are Thin Clients and When Would You Need Them?

What are Thin Clients

The rise of virtual computing environments and the constant challenge to lower operating costs have spurred the demand for thin clients. From its current 2022 valuation of USD 1.19 billion, the global thin client market is expected to reach USD 1.32 billion by 2030, or an annual growth rate of 2.8%.

What has further aided the increased usage of thin clients is the advancement of technologies such as faster broadband networks, more powerful servers, cheaper storage, and a host of cloud solutions to cater to the enterprise’s every need. In this blog post, we discuss what a thin client is, what its advantages are, and the use cases that would make it better over the PC.

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