HTL Support News

Read the latest information and thinking on the world of IT Support Services.

AI in Customer Service - Would It Work for Your Business?

AI in Customer Service

Artificial Intelligence (AI), the creation of intelligent machines that emulate human thinking and decision making, has long been touted as one of the most disruptive technologies of this decade—and for good reason too. From healthcare to finance to manufacturing and even in our homes (think Alexa, Roomba, etc.), AI has permeated almost every aspect of daily living.

A common misconception among SMBs is that only an IT company or big corporations can leverage AI. But the truth is, many businesses are already using AI solutions, especially in customer service, where it is making a significant impact.

Continue reading

How Does Outsourcing IT Support Improve the Overall Business Flow?

How Does Outsourcing IT Support Improve the Overall Business Flow

London-based companies whose business processes depend greatly on IT systems need to have an IT support team (or, for small businesses, a one-man team) which can keep those systems in excellent condition. With the right IT support, London companies can maintain a smooth business flow.

Employing an IT team is one option, but businesses can also hire an IT support company to manage and maintain those IT systems on their behalf. This second option will actually improve overall business flow. Allow us to explain why.

Continue reading

7 Ways to Tell If Your IT Support Provider Is Ready to Grow with You

7 Ways to Tell If Your IT Support Provider Is Ready to Grow with You

Technology is so central to the operations of any organisation of size that, irrespective of field of business, technology has the ability to either drive or impede growth.

For this reason, a continued close match between your business and your IT support company is essential to growing your business. Your support provider must grow, scale and respond with your organisation.

But how do you know whether the IT outsourcing provider you are currently using can grow alongside your business? We think these are the seven key capabilities you should identify.

Continue reading

5 Things You Can Do to Prevent A Data Breach

5 Things You Can Do To Prevent A Data Breach

Data breaches can be very costly. Costs can include the usual financial consequences such as response and remediation, customer breach notification, litigation expenses and regulatory fines, but can also include less obvious consequences such as the cost of business disruptions, loss of customer trust and higher insurance premiums.

Clearly, it’s imperative for businesses to find ways to avoid a data breach, and here is how it can be done.

Continue reading

5 Ways to Check If Your IT Support Company Is the Right Fit for Your Business Needs

IT Support Company Is the Right Fit For Your Business

Information technology is important to business. In fact, it’s easy to argue that the importance of IT is growing. Leaders are recognising this, Spiceworks’ 2020 State of IT report found that 44% of businesses are planning to grow IT expenditure in 2020, compared to 38% in 2019.

Merely throwing cash at IT is not enough, however. When evaluating options for IT support, London companies much seek out the right IT partner – a partner that can support your business in times of difficulty, and a partner that helps your business make the most of its technology investments.

In this article we present five core areas you should look at when evaluating your existing IT support partner, or as you choose your next technology support partner.

Continue reading

How To Tell If You Need To Build Your Own Data Lake

How To Tell If You Need To Build Your Own Data Lake

In the current digital economy, data is the new oil, so an organisation can’t have too much of it. Today’s company executives are turning to data when making crucial business decisions in sales/marketing, operations, human resources and just about every aspect of the enterprise.

More data is becoming available in large volumes and from various sources, but turning plain data into actual usable information—i.e. facts, trends and statistical numbers, can be a complicated and tedious process. So, businesses have a choice. They could continue to acquire whatever data they can, then simply leave out what they can’t store, or they could invest in data warehouse technologies to process data faster and get the right information more quickly.

Continue reading

Importance of Outsourcing Your IT Support as You Grow Your Business

Importance of Outsourcing Your IT Support as You Grow Your Business

Start-ups and small businesses are often highly cost-conscious, with a can-do attitude that usually sees the founders becoming involved in a range of non-core activities – including in supporting the IT that helps businesses tick over.

However, as a business grows, owner-managers must realise that it’s impossible to personally service every business requirement, and that experts in their respective fields, such as IT, can deliver so much more.

In this article, we outline how taking steps to outsource IT support can help you grow your business more quickly and more sustainably. Read on to find out why outsourced IT support is an essential step for growing businesses.

Continue reading

Choosing the Right IT Support Company: When Is the Time to Switch

Choosing the Right IT Support Company: When Is the Time to Switch

Technology is central to your business, but your business may not necessarily be in the business of technology. That’s why you rely on an IT support company to conduct the day to day maintenance of the tech that supports your business.

Over time, however, there may come a need for a change in support providers. Your business may grow, presenting increasingly complex technology needs that your existing supplier cannot cope with. Or, your support company may simply drop the ball too frequently.

What are the signs that your company should consider switching, and how should you go about making this switch? Read on to find out!

Continue reading

5 Things You Can Do to Prevent a Malware Outbreak in Your Network

5 Things You Can Do to Prevent a  Malware Outbreak in Your Network

An organisation’s primary and immediate line of defense against malware is typically the antivirus software installed in each of their users’ endpoint devices. It works in the background, checks data being received for known malware signatures, and warns users of possible threats. Antivirus software does contribute greatly to an organisation’s online security, but it is not enough to mitigate all malware threats when you consider how advanced these threats have become.

Continue reading

How Cyber Criminals Are Using Social Media To Attack Companies

How Cyber Criminals Are Using Social Media To Attack Companies

Social media is the new black and everybody wants to be part of it. Posting one’s activities, sharing one’s thoughts, and reacting to other people’s posts have simply become part of our daily lives.

But to those who know what they’re looking for, this social media content can lead to a goldmine of information. It is through this goldmine—terabytes upon terabytes of data, that cyber criminals flourish, using such data to attack individuals and even companies.

How exactly can cyber criminals use social media to compromise online security and attack business organisations? Let’s discuss their methods.

Continue reading
Top