HTL Support News

Read the latest information and thinking on the world of IT Support Services.

5 Ways to Leverage SaaS Solutions to Enhance MSP Services

Leverage SaaS Solutions

As with all other industries, the Managed Services Provider (MSP) sector faces numerous challenges. Coming out of the pandemic, 64% of MSPs have managed to stay competitive, while the rest lagged behind. Still, there’s fierce competition and changing client expectations to deal with. That’s why MSPs need to come up with a framework that’s sustainable and cost-effective for both the customer and their business.

Given these demands, MSPs are driven to leverage the wide availability of tech solutions and automation tools. Using the ‘think cloud’ mantra, MSPs are using the various SaaS solutions out there to keep up with technology adoption, all while efficiently managing integrations, tools, people, and processes.

In this article, we'll explore 5 ways that MSPs can level up their services with SaaS solutions. We'll also put particular focus on how SaaS and automation can make IT support smoother so it contributes to the overall business operations. But first, let’s refresh our knowledge on cloud technologies.

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Sustainable IT Support: Exploring Energy-Efficient Solutions and Green Initiatives

Sustainable IT Support

Despite the rapid advances in technology today, there continues to be serious efforts across the globe to pursue initiatives geared towards sustainability. Businesses’ environmentally-conscious approach in their operations gives them the opportunity to do their corporate social responsibility, while putting them in a good light with consumers. There are many areas in industries and enterprises where sustainability can be achieved—manufacturing, transport, packaging, storage, disposal; and yes, even IT services, systems, and tech support can be green.

Green IT puts clear focus on our technology practices and the impact that these could have on the environment. Now working towards responsible digital IT may seem daunting at first glance because sustainability and IT are inherently at odds. Server farms for instance, use up loads of resources. However, if you look closely enough there are still a number of ways where companies and employees can promote green computing.

In this blog post, we discuss the importance of sustainability in IT, how this can be applied in IT support, and the different green initiatives that businesses can promote to achieve sustainability goals.

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6 Automation Tools for Efficient IT Support Delivery

Automation Tools

IT support is a fundamental service every organisation should provide regardless of size or industry. Reliable tech support creates a lasting positive impact for both external and internal customers. For end-users, a successfully-resolved tech issue with the company’s software product leaves them with a pleasant customer experience — one that they are likely to share with others. At the same time, IT support services that can promptly troubleshoot employees’ technical issues promotes productivity and general operational efficiency.

Larger enterprises may opt to have two separate support teams responsible for troubleshooting internal network problems and for dealing with customer concerns respectively. Smaller businesses, on the other hand, often maintain just one IT team to handle both external and internal tech support. Regardless of the logistics, one thing has become clear as people and organisations rely more on technology: IT solutions and automation tools are a great help in streamlining processes and improving service quality.

In this post, we highlight 6 help desk automation tools that can boost your business’ IT support desk.

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Cost-Effective IT Solutions: 5 Financial Benefits of MSPs for Businesses

Cost Effective IT Solutions

Given the advanced IT solutions that are available to enterprises today, there’s no question that the business landscape is evolving—and fast. Technology is the driving force behind these rapid changes and if companies are not prudent enough, the influx of different tech tools can drive up IT spending without the anticipated benefits. One way of making your tech solutions work for you in ways that can create a real impact on your bottom line is to engage the services of a managed services provider or MSP.

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Cloud Computing and the Changing Role of IT Managed Services

Cloud computing and Managed IT Services

As one of the most groundbreaking technologies of our time, cloud computing has revolutionised the way people do business. The cloud’s many characteristics have allowed organisations to change the way they approach and provision IT infrastructure. But these benefits—flexibility, scalability, agility, and cost-effectiveness, among others, can only be realised if companies are able to recognise what the cloud offers and leverage these features.

In order to maximise the cloud’s features, businesses now turn to managed IT services for guidance. So just as enterprises have evolved because of cloud services, so have managed services providers (MSPs). In this blog post, we look into the ways that organisations have come to rely on cloud services, understand how the cloud is evolving, and explore the role of IT managed services in maximising opportunities provided by the cloud.

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7 Security Measures Essential to Robust IT Support

Security Measures

No one can argue that IT support is a fundamental part of any organisation. After all, customer support for both internal and external users facilitates efficient delivery of IT services and helps build strong client relationships. Like any other department in the enterprise however, IT support services are also susceptible to cyber attacks.

If you want to prevent your help desk from falling victim to ever-advancing cyber threats, it’s best to secure your IT support service. In this blog post, we discuss seven vital security measures that are integral to strong IT support. Before that though, it’s important to understand.

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5 Ways to Leverage AI and Cloud Services for Business

Leverage AI and Cloud

Among the key technologies pushing businesses forward today are artificial intelligence (AI) and cloud computing. The numbers back this up. AI, for instance, is projected to be a mind-boggling $407-billion dollar industry by 2027, growing at a projected compound annual growth rate of 37.3% from 2023 to 2030. Cloud services, in the meantime, continue their steady rise, with Infrastructure-as-a-service (IaaS) and Platform-as-a-Service (PaaS) forecast to show the highest end-user spending growth for this year.

The high adoption rates for these two industries are certainly not out of coincidence or sheer luck. Since cloud computing gained significant traction and became mainstream in the late 2000s, it has served as a huge driver of change in how organisations do business. The entry of artificial intelligence and machine learning algorithms have only served to enhance the cloud’s adaptability and its capability to leverage data.

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Hybrid Cloud Management: How to Balance On-Premise and Cloud Infrastructure

Hybrid Cloud Management

Cloud adoption has been fast on the rise for years now. At least 94% of businesses are using cloud solutions to a certain extent, with the Flexera 2023 State of the Cloud Report revealing that more organisations are embracing multi-cloud and hybrid cloud strategies.

Going hybrid is a prudent strategy for many enterprises. The benefits of the cloud are well-documented, but keeping most data and some applications in an on-premise data centre is a security practice fitting for many companies. The ideal solution? A hybrid cloud that offers the best of both worlds.

In this blog post, we offer a clear definition of what a hybrid cloud is and its importance. We also explain the challenges that come with a hybrid environment, and discuss some important aspects to hybrid cloud management.

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7 Best Practices to Improve Organisational Efficiency with IT Managed Services

IT Managed Services

If you're a small or medium-sized business looking to scale your operations and improve organisational efficiency, IT managed services can help jump-start the process. They provide an end-to-end system of delivering, managing, and optimising technology solutions tailored to meet your specific needs. This range of invaluable IT services has propelled the growth of MSPs, as organisations come to rely on them more.

In this blog post, we'll go through seven best practices to enhance efficiency in your operations—from embracing a proactive stance to fostering an environment of continuous improvement. We will also discuss how you can get the most out of incorporating IT managed services into your enterprise’s overall strategies.

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The Importance of Cyber Security in IT Support

Cyber Security in IT Support

According to Gartner predictions, 45% of organisations will fall victim to a software supply chain attack by 2025—three times as many as that of 2021. And that’s not even counting other types of cyber threats such as levelled-up social engineering/phishing schemes, ransomware, and even nation-state attacks for certain industries. Truly, the value of reliable cyber security in every enterprise can not be emphasised enough.

Most companies are well aware of which aspects of their business operations they should fortify. The key areas most susceptible to malware and other cyber attacks in an organisation are:

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