Response times are fast and efficient which helps us to solve any issues as soon as possible and to carry on with business as usual

Herman Santiago, Partner: Global Executive Client Relations/Practice Management, Nabas Legal

HTL's recommended solution was backed by their reliable IT support team throughout the entire migration process, which made us feel in control of the situation at all times

Paul Bonter, Company Secretary, Nafas

The team at HTL managed to personalise and deliver a solution that allowed us to migrate with minimum downtime and disruption.

Kate Rogers, Sales, Events and Marketing Co-ordinator, Manassas

From the very first call, dealing with a friendly member from the IT support team at HTL has made solving any IT issues we have an enjoyable experience.

Catherine Dowd, Office Manager, RFC Ambrian

We worked with a series of IT Support providers before choosing HTL. We feel we have now found a valuable long term partner.

Peter Smith, Partner, Constantin

Our experience with HTL and their IT support team has been fantastic. Contacting them with any IT problems we have is so convenient and all issues are solved quickly.

Adam Blinch, Low Carbon Consultant, Tuckers Consultancy Ltd.

I have found the team at HTL to be friendly and professional throughout our entire relationship. Their ability to work alongside our internal IT support team has been a great asset.

Greg Cardiff, Head of IT, Dictate IT

Average Response Times

We say we cover all of London – but in all honesty let's put our cards on the table and tell you exactly what that means.

These days a lot of emergency work is done remotely. It’s cheaper for the client and the repair is done in minutes not hours. Of course we spend a lot of time on client’s sites, the vast majority of our maintenance is prescheduled upgrades and changes as well as proactive maintenance, but when the worst happens our clients need to know how quick we can get to them.

Our base is in Canary Wharf E14. From here we have easy access to the Jubilee Line as well as DLR services. Our IT Guys are equipped with cards for Zip Cars and Oyster Cards for Trains and Buses. When there is an emergency server down or network down we will respond as quickly as humanely possible.

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London IT Support Coverage Areas

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Call Us Today

0207 093 6000

Search for average response time based on area

Below are stats from our 2016 customer service database. Areas without easy tube or rail links can appear further down the list than we would like, but we will always do our best to get there as fast as possible.

Search for Area:

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Average Response:

Area of London:

<1 hour

EC1 - Aldersgate, Finsbury, Holborn

<1 hour

EC2 -Bishopsgate, Cheapside,

<1 hour

EC3 - Aldgate EC4, St. Paul’s

<1 hour

WC1 - Bloomsbury, High Holborn,

<1 hour

WC2 - Strand, Holborn

<1 hour

E1 - Whitechapel, Shoreditch

<1 hour

E2- Bethnal Green

<1 hour

E3 – Bow

<1 hour

E14 - Poplar (Isle of Dogs, Canary Wharf)

<1 hour

NW1 - Regent’s Park, St. Pancras

<1 hour

NW2 - Cricklewood, Dollis Hill

<1 hour

NW5 - Kentish Town

<1 hour

SE1 - Borough, Waterloo

<1 hour

SE3 – Blackheath

<1 hour

SE7 – Charlton

<1 hour

SE8 – Deptford

<1 hour

SE10 -  Greenwich

<1 hour

SE13 – Lewisham

<1 hour

SE16 - Bermondsey, Rotherhithe

<1 hour

W1 - West End

<1 hour

W2 - Bayswater, Paddington

<1 hour

N1 – Angel

<1 hour

SW1 - Westminster, Victoria

1 to 2 hours

E4 – Chingford

1 to 2 hours

E5 - Clapton, Homerton

1 to 2 hours

E6 - East Ham

1 to 2 hours

E7 - Forest Gate

1 to 2 hours

E8 – Dalston

1 to 2 hours

E9 – Homerton

1 to 2 hours

E10 – Leyton

1 to 2 hours

E15 - Stratford, West Ham

1 to 2 hours

E16 - Victoria Docks, North Woolwich

1 to 2 hours

NW3 – Hampstead

1 to 2 hours

NW6 - Maida Vale, Kilburn

1 to 2 hours

NW8 - St. John’s Wood

1 to 2 hours

SE5 – Camberwell

1 to 2 hours

SE6 – Catford

1 to 2 hours

SE11 – Kennington

1 to 2 hours

W3 – Acton

1 to 2 hours

W6 – Hammersmith

1 to 2 hours

W9 - Maida Vale, Paddington

1 to 2 hours

W10 - North Kensington

1 to 2 hours

W11 - Notting Hill

1 to 2 hours

W12 - Shepherd's Bush

1 to 2 hours

W14 - West Kensington

1 to 2 hours

N4 - Finsbury Park

1 to 2 hours

N5 - Highbury

1 to 2 hours

N6 – Highgate

1 to 2 hours

N16 - Stoke Newington

1 to 2 hours

SW2 - Brixton

1 to 2 hours

SW3 - Chelsea

1 to 2 hours

SW4 - Clapham

1 to 2 hours

SW5 - Earl’s Court, West Brompton

1 to 2 hours

SW6 - Fulham

1 to 2 hours

SW7 - South Kensington, Knightsbridge

1 to 2 hours

SW8 - South Lambeth

1 to 2 hours

SW9 - Stockwell

1 to 2 hours

SW10 - West Brompton, Chelsea

2 to 3 hours

E11 – Leytonstone

2 to 3 hours

E12 - Manor Park

2 to 3 hours

E13 – Plaistow

2 to 3 hours

E17 – Walthamstow

2 to 3 hours

NW4 –Hendon

2 to 3 hours

NW7 - Mill Hill

2 to 3 hours

NW11 - Golders Green

2 to 3 hours

SE2 - Abbey Wood

2 to 3 hours

SE4 – Brockley

2 to 3 hours

SE9 – Eltham

2 to 3 hours

SE12 – Lee

2 to 3 hours

SE14 - New Cross

2 to 3 hours

SE15 – Peckham

2 to 3 hours

SE17 – Walworth

2 to 3 hours

SE18 – Plumstead

2 to 3 hours

W4 – Chiswick

2 to 3 hours

W5 – Ealing

2 to 3 hours

W8 - Holland Park

2 to 3 hours

N2 - East Finchley

2 to 3 hours

N3 – Finchley

2 to 3 hours

N7 - Holloway

2 to 3 hours

N8 - Hornsey, Crouch End

2 to 3 hours

N9 - Lower Edmonton

2 to 3 hours

N10 - Muswell Hill

2 to 3 hours

N15 - Stamford Hill, South Tottenham

2 to 3 hours

N17 – Tottenham

2 to 3 hours

N19 - Upper Holloway

2 to 3 hours

SW11 – Battersea

2 to 3 hours

SW12 - Balham

2 to 3 hours

SW13 - Barnes

2 to 3 hours

SW14 - Mortlake

2 to 3 hours

SW15 – Putney

2 to 3 hours

SW19 - Wimbledon

2 to 3 hours

SW20 - West Wimbledon

3 to 4 hours

E18 - South Woodford

3 to 4 hours

NW9 – Colindale

3 to 4 hours

NW10 – Willesden

3 to 4 hours

SE19 - Crystal Palace

3 to 4 hours

SE20 – Penge

3 to 4 hours

SE21, SE22 – Dulwich

3 to 4 hours

SE23 - Forest Hill

3 to 4 hours

SE24 - Herne Hill

3 to 4 hours

SE25 – Norwood

3 to 4 hours

SE26 – Sydenham

3 to 4 hours

SE27 - West Norwood

3 to 4 hours

SE28 – Thamesmead

3 to 4 hours

W7 – Hanwell

3 to 4 hours

W13 - West Ealing

3 to 4 hours

N11 - New Southgate

3 to 4 hours

N12 - North Finchley

3 to 4 hours

N13 - Palmers Green

3 to 4 hours

N14 – Southgate

3 to 4 hours

N18 - Upper Edmonton

3 to 4 hours

N20 - Whetstone

3 to 4 hours

N21 - Winchmore Hill

3 to 4 hours

N22 - Wood Green

3 to 4 hours

SW16 - Streatham

3 to 4 hours

SW17 - Tooting

3 to 4 hours

SW18 - West Wandsworth

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