Our experience with HTL and their IT support team has been fantastic. Contacting them with any IT problems we have is so convenient and all issues are solved quickly.
HTL's recommended solution was backed by their reliable IT support team throughout the entire migration process, which made us feel in control of the situation at all times.
Choose a Plan That's Right for You
Entry
£250
Per month
£30 Call-out fee
£125 Engineering / hour
£50 Web Design / hour
2 hours of support per month.
Bronze
£500
Per month
£30 Call-out fee
£90 Engineering / hour
£45 Web Design / hour
5.5 Hours of support per month
Silver
£1000
Per month
£30 Call-out fee
£85 Engineering / hour
£42.5 Web Design / hour
12 hours of support per month
Gold
£2000
Per month
£30 Call-out fee
£80 Engineering / hour
£40 Web Design / hour
25 hours of support
Onsite support on request
Platinum
£3000
Per month
£30 Call-out fee
£75 Engineering / hour
£37.5 Web Design / hour
40 hours of support
Onsite support on request
Diamond
Custom Pricing
Fully bespoke plan, built to your needs. Want more visits, particular SLAs, 24/7 support, or specialized services? Diamond gives you ultimate flexibility: you tell us what you need, we craft the plan.
For more information email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call 0207 093 6000.
Professional IT Support London Company With a Difference
Our Business IT Support Services
HTL Support is one of London’s leading IT support companies and Information Technology service providers, combining highly skilled IT engineers with efficient operating systems and ‘white glove’ IT support. We deliver tailored IT support solutions and IT outsourcing services across a broad range of technology sectors and maintain partnerships with many of the world’s leading manufacturers including Microsoft, Avaya, and Cisco.
At HTL Support, customer service and IT support are at the core of our business. Our clients have found that our flexible IT support solutions provide them with the most cost effective IT support service available in London.
IT Support Outsourcing
Outsourced IT support services that London businesses can count on.
Cloud Computing Services
At home or on the road - access HTL Cloud service from any Windows PC.
Our Managed IT Support Services
Backup and Disaster Recovery
Business continuity and online backup to ensure your business is protected.
Hosted Desktop Cloud Services
Remove servers, put your apps and files in the cloud with 99% availability.
IT Infrastructure and Operations
Simplify company IT operations with our IT infrastructure solutions.
How our clients rate us
Welcome to HTL Support. We offer professional IT support services with a difference. Let our friendly IT Guys take the hassle out of all your IT support dilemmas so you can get on with running your business.
Our reputed IT service is available 24/7 to business in Central London and beyond, and costs less than you might think.
Based on current HTL management stats of October 2026
Latest in our IT Blog
Read the latest IT news, tips and insights from IT Support pros at HTL Support
Frequently Asked Questions
An IT support company helps businesses manage, maintain and secure their technology so employees can work efficiently with fewer disruptions.
Services typically include IT helpdesk support, hardware and software troubleshooting, network management, cybersecurity, Microsoft 365 administration, cloud services, backup and disaster recovery, and ongoing IT maintenance.
HTL Support provides these services to London businesses through proactive managed IT support, remote assistance and on-site technical support, helping organisations improve reliability, reduce downtime and manage IT costs.
Yes. HTL Support provides both remote and on-site IT support for businesses in London.
Our helpdesk can assist remotely with software issues, Microsoft 365, user access, connectivity problems and other day-to-day IT requirements.
When an issue requires physical intervention, our London-based engineers can provide on-site assistance. Response arrangements depend on your location, the urgency of the issue and your agreed support plan.
This combined approach allows businesses to access technical assistance remotely while retaining local engineering support when needed.
Yes. HTL Support provides both remote and on-site IT support for businesses in London.
Our helpdesk can assist remotely with software issues, Microsoft 365, user access, connectivity problems and other day-to-day IT requirements.
When an issue requires physical intervention, our London-based engineers can provide on-site assistance. Response arrangements depend on your location, the urgency of the issue and your agreed support plan.
This combined approach allows businesses to access technical assistance remotely while retaining local engineering support when needed.
HTL Support is based in Canary Wharf, London E14, and provides IT support to businesses across Central London and surrounding areas.
Our team delivers remote IT support and can arrange on-site engineering visits where required, helping businesses access both day-to-day technical assistance and local expertise.
If your organisation is based in London or the surrounding area, contact HTL to confirm service availability and the response arrangements applicable to your location.
The cost of managed IT support in London depends on the level of support required, the complexity of your IT environment and the services included in your agreement.
HTL Support offers flexible Techplans, with published monthly packages starting from £250 for Entry, £500 for Bronze, £1,000 for Silver, £2,000 for Gold and £3,000 for Platinum. Bespoke Diamond plans are also available.
Each plan includes a defined monthly support allowance, with additional engineering charges and call-out fees as applicable.
HTL can review your current IT arrangements and recommend a suitable support plan based on your organisation’s requirements and budget.
Getting started with HTL Support begins with a complimentary IT review.
We assess your existing IT environment, discuss your business requirements and identify potential improvements to security, reliability and IT spending.
Based on our findings, we prepare a proposed support plan outlining recommended services, costs and service arrangements.
If you decide to proceed, our team will help coordinate the onboarding process, document your systems and arrange the transition to ongoing IT support, with the aim of minimising disruption to your business.