From the very first call, dealing with a friendly member from the IT support team at HTL has made solving any IT issues we have an enjoyable experience.
How Much Does a Contract in IT Support Cost?
Our simple pricing model means that the more you spend, the better the value. Even at our highest rate of £100 an hour** we are still amongst the cost-efficient IT companies providing IT support in London!
The monthly subscription charge is payable in advance and is tailored to represent best value for your particular business needs. For example, a central London business on a Level 2 Techplan could benefit from four site visits totalling two hours and more than three further hours of telephone support each month before any further costs are incurred. Call-out fees and times vary outside central London varies – please ask us .
Over the years we have found that the best way of doing this is to offer an incentive to clients to take the time to estimate correctly. The more accurate the estimate, the less additional costs are incurred, and we are able to deliver the service we would expect to receive ourselves. To know more about our rates, check our IT Packages below.
Quick IT Support Cost Calculator
Estimates based on HTL Management figures November 2025
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Choose a Plan That's Right for You
Entry
£250
Per month
£30 Call-out fee
£125 Engineering / hour
£50 Web Design / hour
2 hours of support per month.
Bronze
£500
Per month
£30 Call-out fee
£90 Engineering / hour
£45 Web Design / hour
5.5 Hours of support per month
Silver
£1000
Per month
£30 Call-out fee
£85 Engineering / hour
£42.5 Web Design / hour
12 hours of support per month
Gold
£2000
Per month
£30 Call-out fee
£80 Engineering / hour
£40 Web Design / hour
25 hours of support
Onsite support on request
Platinum
£3000
Per month
£30 Call-out fee
£75 Engineering / hour
£37.5 Web Design / hour
40 hours of support
Onsite support on request
Diamond
Custom Pricing
Fully bespoke plan, built to your needs. Want more visits, particular SLAs, 24/7 support, or specialized services? Diamond gives you ultimate flexibility: you tell us what you need, we craft the plan.
For more information email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call 0207 093 6020.
All Labour is charged in 15 minute intervals.
Out of hours work will be charged at 1.6x the rate for labour / call outs.
Prices exclude VAT.
Out Of Contract Engineering Costs £120 an hour and Web Design costs £60 an hour
Q: Why do your rates vary and why must I pay a subscription fee?
A: It’s about service levels. We need to ensure our IT guys have enough time to provide all our clients with the best level of service possible. To do that we need to work with our clients to estimate how much time is required for each of them every month.
Get a Quick IT Cost Estimate
Our cost calculator can provide you with an immediate estimate of how this pricing model will work for your business.