An IT Support Blog from London

Read the latest IT news, tips and insights from IT Support pros at HTL Support

Importance of Outsourcing Your IT Support as You Grow Your Business

Importance of Outsourcing Your IT Support as You Grow Your Business

Start-ups and small businesses are often highly cost-conscious, with a can-do attitude that usually sees the founders becoming involved in a range of non-core activities – including in supporting the IT that helps businesses tick over.

However, as a business grows, owner-managers must realise that it’s impossible to personally service every business requirement, and that experts in their respective fields, such as IT, can deliver so much more.

In this article, we outline how taking steps to outsource IT support can help you grow your business more quickly and more sustainably. Read on to find out why outsourced IT support is an essential step for growing businesses.

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227 Hits

Choosing the Right IT Support Company: When Is the Time to Switch

Choosing the Right IT Support Company: When Is the Time to Switch

Technology is central to your business, but your business may not necessarily be in the business of technology. That’s why you rely on an IT support company to conduct the day to day maintenance of the tech that supports your business.

Over time, however, there may come a need for a change in support providers. Your business may grow, presenting increasingly complex technology needs that your existing supplier cannot cope with. Or, your support company may simply drop the ball too frequently.

What are the signs that your company should consider switching, and how should you go about making this switch? Read on to find out!

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5 Things You Can Do to Prevent a Malware Outbreak in Your Network

5 Things You Can Do to Prevent a  Malware Outbreak in Your Network

An organisation’s primary and immediate line of defense against malware is typically the antivirus software installed in each of their users’ endpoint devices. It works in the background, checks data being received for known malware signatures, and warns users of possible threats. Antivirus software does contribute greatly to an organisation’s online security, but it is not enough to mitigate all malware threats when you consider how advanced these threats have become.

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333 Hits

How Cyber Criminals Are Using Social Media To Attack Companies

How Cyber Criminals Are Using Social Media To Attack Companies

Social media is the new black and everybody wants to be part of it. Posting one’s activities, sharing one’s thoughts, and reacting to other people’s posts have simply become part of our daily lives.

But to those who know what they’re looking for, this social media content can lead to a goldmine of information. It is through this goldmine—terabytes upon terabytes of data, that cyber criminals flourish, using such data to attack individuals and even companies.

How exactly can cyber criminals use social media to compromise online security and attack business organisations? Let’s discuss their methods.

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5 Ways to Protect Your IoT Devices

5 Ways to Protect Your IoT Devices

The internet of things (IoT) is undoubtedly growing rapidly. According to Gartner the typical CIO will be looking after triple the number of IoT devices in 2023, compared to the number of IoT devices under their security remit in 2018.

This influx is caused by a mix of repurposed consumer devices, IoT devices that support infrastructure and business-specific IoT devices. Dodging the explosion of IoT devices is impossible, and yes, IoT does deliver a lot of advantages – but the security implications can be serious.

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1108 Hits

How AI is Reshaping VoIP and Unified Communications

How AI is reshaping VoIP

Artificial intelligence is slowly but steadily improving many of the technologies we use every day. It’s not always all that obvious that artificial intelligence is involved, and to be fair, the definition of AI is fairly broad. However intelligent computing tools are clearly here to stay – and business communications is all the better for it.

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Why You Should Consider Adopting a Multi-Cloud Strategy

Why You Should Consider Adopting a Multi-Cloud Strategy

Cloud solutions have revolutionised the IT industry, because they offer a lot of advantages over locally-hosted computing infrastructures. Therefore, it is no surprise that businesses have evolved their systems to allow them to migrate to a cloud environment.

A cloud-based strategy is far from perfect, however. All cloud computing vendors have, at some point failed, experienced major downtime and/or been subject to massive DDoS attacks. Dealing with any of these scenarios would have a significant negative impact on any organisation. That’s why it’s time to consider a multi-cloud strategy.

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Think your VPN is Safe? Think Again.

Is your VPN safe

VPN use is widespread and for good reason: it brings large security and privacy benefits to end-users as it shields internet usage from prying eyes. But what if the VPN provider you’re using is susceptible to foreign government interference?

What if your VPN provider’s host country provides little in the way of data protection legislation? Have you considered whether the owner of your VPN service takes data security seriously at all? VPN users don’t always ask these questions – but they certainly should.

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Serverless Computing - A Primer for Decision Makers

Serverless Computing - A Primer for Decision Makers

It seems like only yesterday that cloud computing was deemed the next big thing in the business and IT landscape. Service providers scrambled to offer the best cloud services available, while organisations carefully planned how they could best make a smooth transition into the cloud environment.

Now fast forward about a decade. Cloud computing remains a game-changing technology which initiated a paradigm shift in many companies, not only in how they set up their network infrastructure, but also in how they run their operations. Over time though, provisioning resources in the cloud may become a tedious and complex task for IT administrators, especially if the primary aim of a business is faster time to market their product.

This is where serverless computing comes in.

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Can Microsoft Workplace Analytics Transform your Workplace?

Can Microsoft Workplace Analytics Transform your Workplace

A rapidly growing pool of productivity data is aggregated by Microsoft thanks to the broad adoption of cloud productivity suites. Indeed, Office 365 is leading the field with triple the market share of its closest competitor, G Suite.

Office 365 and the Azure cloud platform is therefore a rich source of information detailing how employees conduct their daily work routine, and this has led Microsoft to launch Workplace Analytics. But who gets access to Workplace Analytics, and can it provide real insights for your business?

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