I have found the team at HTL to be friendly and professional throughout our entire relationship. Their ability to work alongside our internal IT support team has been a great asset.
IT Technical Support Services
"It's not working" is never something you want to hear – especially when it's about your businesses IT systems. When issues arise you want someone on hand fast, whether they're in your office or at the other end of the phone, to provide the support you need to help get everything back up and running again as quickly as possible.
At HTL you won't ever hear us saying 'we don't support that'. Our widely-experienced technical support team approach everything with a 'can do attitude' to deliver solutions to our customers no matter what the query. Our IT support team have experience working with national companies with over 750 users to supporting small central London businesses with just 5 users.
If we don't know the answer already, we'll liaise with your hardware / software manufacturers to solve the problem, leaving you and your team free to get on with running your business.
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0207 093 6000
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Technical Support Services
IT Systems Support
Hardware and Software support for all of your office equipment including desktop computers, laptops and servers, their operating systems (Windows and Mac) and day to day applications such as email, antivirus, accounting and office tools and many more.
Phone line and handset support, management of telecom providers including BT, Virgin and Colt, implementation and on-going support for VOIP and digital telephone systems from suppliers such as Avaya and 3CX.
End User Support
It's all about you and your team - a resource at the other end of the phone or onsite to help your team get things done. On hand support and advice on using all aspects of your IT hardware and software without the technobabble.
Proactive Warning Service
A 24 hour a day monitoring service for your IT systems that alerts our technical support team of potential problems so issues can be addressed before they become critical.