Response times are fast and efficient which helps us to solve any issues as soon as possible and to carry on with business as usual
HTL's recommended solution was backed by their reliable IT support team throughout the entire migration process, which made us feel in control of the situation at all times
The team at HTL managed to personalise and deliver a solution that allowed us to migrate with minimum downtime and disruption.
From the very first call, dealing with a friendly member from the IT support team at HTL has made solving any IT issues we have an enjoyable experience.
Our experience with HTL and their IT support team has been fantastic. Contacting them with any IT problems we have is so convenient and all issues are solved quickly.
I have found the team at HTL to be friendly and professional throughout our entire relationship. Their ability to work alongside our internal IT support team has been a great asset.
Expert IT Support Solutions for Businesses in London
Managed IT Services you can rely on
At HTL Support IT servicing and support lies at the very heart of our organisation, we offer a wide range of IT support services to meet the needs of modern day businesses from 24 hour emergency support to planned upgrades and updates.
We deliver IT support solutions, IT Outsourcing and Onsite Support to both B2B and B2C organisations across a number of industries including Financial Services, Pharmaceutical and Hospitality. Our clients range from small independents to large national and multi-national organisations. Our IT engineers and support technicians have extensive industry experience and hold certifications from Microsoft, Cisco and other leading software and hardware manufacturers.
We provide each client with a personal 'IT Guy', an experienced and industry certified IT engineer, who understands your business, recommends and implements solutions and is supported by a team of Information and Communication Technology (ICT) specialists. Read more about the personal IT Guy service
Our clients have found that our flexible approach provides them with the most cost effective IT service. Even at our highest rate of £100 an hour we are still one of the cheapest companies providing IT support in London! See how much you could save on IT support, try our quick cost calculator.Download our IT Support Services
Based on current HTL management stats
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Estimates based on HTL Management figures 2017
(Excl. VAT, charged at 20%)
Key features of IT Support Service
Flexible Support Contracts
Our support packages are tailored to meet your business requirements and can easily be scaled up as your business grows.
Dedicated IT Guy
With an in-depth knowledge of your business and its systems your IT guy, backed up by a team of IT specialists, will proactively recommend and implement solutions to enhance your IT infrastructure.
Proactive Warning Service
Round the clock monitoring of your company's IT systems and infrastructure. More often than not, this allows us to fix a problem before it becomes critical.
24/7 Remote Support
Our IT support help desk is manned by experienced technical engineers 24 hours a day 7 days a week. Over 90% of telephone support queries we receive can be fixed remotely.
Guaranteed Response Times
For critical issues requiring onsite support one of our IT technicians will be there within a guaranteed period. For businesses in London we’ll be on-site within 2 hrs.
End User Support
From creating templates and shortcuts to advise on using a new program or operating system. We provide your team with an IT resource on hand to help them get the job done.
Spares and Loan Equipment
Whether for temporary use or and emergency swap-out, we have a supply of equipment, parts and accessories on hand for immediate implementation
Testing and Configuration
Our engineers configure all of your equipment and run it through comprehensive test cycles before it's delivered. All equipment arrives with your IT Guy attached!