From the very first call, dealing with a friendly member from the IT support team at HTL has made solving any IT issues we have an enjoyable experience.
Proactive Warning Service
PWS monitors your servers and/or workstations 24 x 7, and alerts our service team if there are any problems. More often than not, this allows us to fix a problem before it becomes critical. We find that clients that take out this service have more reliable systems with higher uptimes.
What does the PWS system monitor?
Server Monitoring service monitors these key items:
- The current server status – is it running?
- Windows Services which are vital components of your server’s operating system.
- Availability of various network devices, remote offices or your website.
- Free Disk space - if you run out your server may crash.
- RAID devices. On most servers if one disk fails, you can fix it without issue. If you loose two disks the server dies. It’s important to know when the first disk fails.
- Hacking Attempts - how many people are trying to log on to your server but failing?
- Is the Anti Virus System up to date – it is not much use if it is not.
- Did the backup work? For most companies this is invaluable information!
- Are database sizes within manageable parameters? Some databases like Microsoft Exchange Server will crash unexpectedly if they grow too large.
We will email you a Daily Safety Check Report so you can see the results for yourself.
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0207 093 6000
Free IT Review
We can also send out Weekly and Monthly management reports providing high level information about outages and trends experienced during the month or week. Together, we can address these issues and further improve your systems availability.
How Much Does it Cost?
The PWS monitoring service can cost as little as:
Extended Reporting Included