Response times are fast and efficient which helps us to solve any issues as soon as possible and to carry on with business as usual

Herman Santiago, Partner: Global Executive Client Relations/Practice Management, Nabas Legal

HTL's recommended solution was backed by their reliable IT support team throughout the entire migration process, which made us feel in control of the situation at all times

Paul Bonter, Company Secretary, Nafas

From the very first call, dealing with a friendly member from the IT support team at HTL has made solving any IT issues we have an enjoyable experience.

Catherine Dowd, Office Manager, RFC Ambrian

Our experience with HTL and their IT support team has been fantastic. Contacting them with any IT problems we have is so convenient and all issues are solved quickly.

Adam Blinch, Low Carbon Consultant, Tuckers Consultancy Ltd.

I have found the team at HTL to be friendly and professional throughout our entire relationship. Their ability to work alongside our internal IT support team has been a great asset.

Greg Cardiff, Head of IT, Dictate IT

Proactive Warning Service

PWS monitors your servers and/or workstations 24 x 7, and alerts our service team if there are any problems. More often than not, this allows us to fix a problem before it becomes critical. We find that clients that take out this service have more reliable systems with higher uptimes.

What does the PWS system monitor?

Server Monitoring service monitors these key items:

  • The current server status – is it running?
  • Windows Services which are vital components of your server’s operating system.
  • Availability of various network devices, remote offices or your website.
  • Free Disk space - if you run out your server may crash.
  • RAID devices. On most servers if one disk fails, you can fix it without issue. If you loose two disks the server dies. It’s important to know when the first disk fails.
  • Hacking Attempts - how many people are trying to log on to your server but failing?
  • Is the Anti Virus System up to date – it is not much use if it is not.
  • Did the backup work? For most companies this is invaluable information!
  • Are database sizes within manageable parameters? Some databases like Microsoft Exchange Server will crash unexpectedly if they grow too large.

We will email you a Daily Safety Check Report so you can see the results for yourself.

See a sample report

Call Us Today

0207 093 6000

Extended Reporting

We can also send out Weekly and Monthly management reports providing high level information about outages and trends experienced during the month or week. Together, we can address these issues and further improve your systems availability.

Download sample

Screenshot of IT System monitoring

How Much Does it Cost?

The PWS monitoring service can cost as little as:

Each PC

£2
Per month

Each Workstation
Excl. VAT

Each Server

£15
Per month

Each Server
Extended Reporting Included
Excl. VAT

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