Response times are fast and efficient which helps us to solve any issues as soon as possible and to carry on with business as usual
HTL's recommended solution was backed by their reliable IT support team throughout the entire migration process, which made us feel in control of the situation at all times
The team at HTL managed to personalise and deliver a solution that allowed us to migrate with minimum downtime and disruption.
From the very first call, dealing with a friendly member from the IT support team at HTL has made solving any IT issues we have an enjoyable experience.
We worked with a series of IT Support providers before choosing HTL. We feel we have now found a valuable long term partner.
Our experience with HTL and their IT support team has been fantastic. Contacting them with any IT problems we have is so convenient and all issues are solved quickly.
I have found the team at HTL to be friendly and professional throughout our entire relationship. Their ability to work alongside our internal IT support team has been a great asset.
Proactive Warning Service
PWS monitors your servers and/or workstations 24 x 7, and alerts our service team if there are any problems. More often than not, this allows us to fix a problem before it becomes critical. We find that clients that take out this service have more reliable systems with higher uptimes.
What does the PWS system monitor?
The key items that the service monitors are:
- The current server status – is it running?
- Windows Services which are vital components of your server’s operating system.
- Availability of various network devices, remote offices or your website.
- Free Disk space - if you run out your server may crash.
- RAID devices. On most servers if one disk fails, you can fix it without issue. If you loose two disks the server dies. It’s important to know when the first disk fails.
- Hacking Attempts - how many people are trying to log on to your server but failing?
- Is the Anti Virus System up to date – it is not much use if it is not.
- Did the backup work? For most companies this is invaluable information!
- Are database sizes within manageable parameters? Some databases like Microsoft Exchange Server will crash unexpectedly if they grow too large.
We will email you a Daily Safety Check Report so you can see the results for yourself.
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0207 093 6000
Free IT Review
We can also send out Weekly and Monthly management reports providing high level information about outages and trends experienced during the month or week. Together, we can address these issues and further improve your systems availability.
How Much Does it Cost?
The PWS monitoring service can cost as little as:
Extended Reporting Included