From the very first call, dealing with a friendly member from the IT support team at HTL has made solving any IT issues we have an enjoyable experience.

Catherine Dowd, Office Manager, RFC Ambrian


Every client benefits from the increased costs savings and flexibility associated with our VoIP (Voice over Internet Protocol) telephony solutions.

HTL has extensive experience with VoIP and makes your move to VoIP seamless:

  • Keep your existing phone numbers when moving away from legacy ISDN lines
  • Perfect quality VoIP calls using a single internet connection for telephony and data
  • Ensures all your voice calls are completely secure
  • Use your existing private phone systems such as Avaya IP Office with our VoIP Service
  • Upgrade to our scalable and feature rich Hosted PBX service with Cisco Handsets
  • Full integration with your data systems and networks
  • Access from anywhere or link in remote offices or home workers

All Serviced Cloud VoIP packages come with free calls to UK landlines.


Call Us Today

0207 093 6000

Hosted PBX

Hosted PBX
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Find out more about our Hosted PBX solution

Download our Hosted VoIP Product SheetDownload our Hosted VoIP Product Sheet

Download Number Porting GuideDownload our Number Porting Guide

Download our Hosted VoIP Product SheetDownload our Enlighten Billing Portal User Guide

Our Hosted PBX provides a business-grade telephony solution with many additional benefits you don’t get with traditional PBX systems.

Priced at £10 per handset per month or included as standard in many of our Hosted Cloud packages. Use a sophisticated telephone system without the capital investment in sophisticated telephone equipment. Replace expensive phone systems, installation, handsets and BT lines with a simple, cost efficient alternative. Benefit from economies of scale, complete flexibility, better off-site working plus many other valuable features.

  • Unlimited Handsets
  • Paging
  • Company Directory
  • Auto Attendants
  • Caller ID
  • Soft Phone Support
  • Music on Hold
  • Voicemail
  • Park
  • Hold
  • Transfer
  • Fax to Email
  • Phone Directory
  • Conference
  • Direct Dials
  • Hunt Groups
  • Call Forwarding
  • Call Queuing


Main features of a cloud phone system

Apple Android

Android or iPhone App

Use your office phone on your smart phone!

Call Forward

Call Forward

Be sure not to miss important calls. Your phone calls can be automatically forwarded calls to another extension or to your mobile.

Call Pickup

Call Pickup

Call pickup gives you the ability to pick up calls ringing at other extensions.

Call Parking

Call Parking

Calls can be parked, and picked up from another handset

Call Transfer

Call Transfers

Calls can be transferred between system extensions or to any public phone numbers.

Voice Mail


As you would expect but messages can be forwarded by email if required.

Hunt Groups

Hunt Groups

Allocate calls to your staff on a longest idle, round robin, sequential, random or top down basis.

Ring All

Ring All

When an extension is called, this triggers other extensions to ring. The first extension answering the call gets the connection.

Conference Centre

Conference centre

Fully featured conference bridge allows you to set up conference calls with your clients.

Auto Attendant

Auto Attendant

Create voice menus with multiple options and actions.

Call Queues

Call Queues

Call queues can answer multiple calls and distribute them to agents.

Call Reporting

Call Reporting

Detailed reporting system

Microsoft Outlook Integration

Outlook Integration

Integration with Microsoft Outlook provides the user with click to call and screen pop of contact details

Our customers exemplify our solutions and services

Field Sullivan

Chartered Accountants

An HTL engineer supported the changeover to ensure all data was migrated...
Read case study

VoIP Call Costs

Serviced Cloud Costs (PPM) BT Standard Rates (PPM)
Australia 2.50 145
China 1.54 250
France 0.46 75
Germany 2.26 75
Hong Kong 3.34 145
Singapore 0.56 145
Japan 3.90 145
Russia 11.50 165
USA 0.70 70
UK Landlines FREE 17
UK Mobiles 3.58 9 to 22.20