From the very first call, dealing with a friendly member from the IT support team at HTL has made solving any IT issues we have an enjoyable experience.
White Papers
The CSat KPI: A buyer’s guide to identifying the best value IT support services
The importance of personalised IT service for today’s technology-enabled and dependent businesses.
Why break-fix is dead when it comes to IT Support
How small-medium companies get more from technology with support services designed for the 21st Century
Home working without compromise
Ensuring productivity without compromising the interests of the business
Managed Services and the IT Support maturity model
The evolution and benefits of IT Support fit for 21st Century businesses
5 business advantages of cloud-enabled working practices
Key benefits for all businesses which flow from the trend for cloud-enabled home and virtual office working
The holistic approach to IT security
The alternative to papering over the cracks and filling in the gaps
The Trial of Shadow IT
A necessity to get the job done or an unacceptable IT security threat? You decide.
7 ways to better meet FCA and ICO/DPA technology guidelines
This white paper discusses technology compliance for alternative investment companies and other organisations in scope of FCA and ICO/DPA regulation.
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Back to the future: The advantages of hosted desktop computing for service sector firms
Leveraging cloud computing to release efficiency and competitive advantage.
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Replicate to Speculate: The truth about backup and DR for service sector firms
Backup and Disaster Recovery (DR) are essential considerations for today's service sector firms.
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Where should I store my data? A guide to online and offline storage and access
How service sector businesses can minimise risk and achieve regulatory compliance for data storage.
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Why should a professional services company outsource IT?
The benefits to the services sector of outsourcing IT in the age of cloud computing
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Cloud Services FAQ guide
The answers to questions commonly asked by buyers of cloud computing services
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Desktop Productivity: Key considerations when choosing Office 365
A guide to the issues surrounding Office 365 migration
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Talking your way to a more successful business
The role of VoIP and a cloud PBX Hosted Telephone System in reducing the cost of business telephony
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The FD's dream IT budget
How cloud technology helps strip out financial inefficiency, reduces TCO and increases ROI from IT budgets
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Cloud versus On-site or Cloud PLUS On-site?
Is it realistic to run your business completely in the cloud or do you need on-site technology as well?
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IT manager: Technical support and firefighter or CIO and strategist?
Making the role of IT manager more strategic in your business
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7 reasons why it’s time to move to the cloud
The compelling advantages of cloud computing migration
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