Our experience with HTL and their IT support team has been fantastic. Contacting them with any IT problems we have is so convenient and all issues are solved quickly.

Adam Blinch, Low Carbon Consultant, Tuckers Consultancy Ltd.

White Papers

Guide to Identifying the best IT Support Services

The CSat KPI: A buyer’s guide to identifying the best value IT support services

The importance of personalised IT service for today’s technology-enabled and dependent businesses.

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Why break-fix is dead when it comes to IT Support

Why break-fix is dead when it comes to IT Support

How small-medium companies get more from technology with support services designed for the 21st Century


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Cloud Solutions for productive and secure Home Working

Home working without compromise


Ensuring productivity without compromising the interests of the business


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Evolution of IT Support for the 21st century businesses

Managed Services and the IT Support maturity model


The evolution and benefits of IT Support fit for 21st Century businesses


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Cloud-enabled working practices for businesses

5 business advantages of cloud-enabled working practices


Key benefits for all businesses which flow from the trend for cloud-enabled home and virtual office working


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Employee activity monitoring to ensure productivity

Sold down the river by moonlight



Protecting your business with productivity monitoring software


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Disaster recovery guide to enable business continuity

Countdown to resurrection



A step-by-step guide to Disaster Recovery in 20 minutes


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Computing Architecture approach on IT Security

The holistic approach to IT security



The alternative to papering over the cracks and filling in the gaps


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Cloud Solutions for Shadow IT

The Trial of Shadow IT



A necessity to get the job done or an unacceptable IT security threat? You decide.


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7 ways to better meet FCA and ICO/DPA technology guidelines

7 ways to better meet FCA and ICO/DPA technology guidelines

This white paper discusses technology compliance for alternative investment companies and other organisations in scope of FCA and ICO/DPA regulation.

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Back to the future: The advantages of hosted desktop computing for service sector firms

Back to the future: The advantages of hosted desktop computing for service sector firms

Leveraging cloud computing to release efficiency and competitive advantage.

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Replicate to Speculate: The truth about backup and DR for service sector firms

Replicate to Speculate: The truth about backup and DR for service sector firms


Backup and Disaster Recovery (DR) are essential considerations for today's service sector firms.

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Where should I store my data? A guide to online and offline storage and access

Where should I store my data? A guide to online and offline storage and access

How service sector businesses can minimise risk and achieve regulatory compliance for data storage.

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Why should a professional services company outsource IT?

Why should a professional services company outsource IT?

The benefits to the services sector of outsourcing IT in the age of cloud computing

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Cloud Services FAQ guide

Cloud Services FAQ guide




The answers to questions commonly asked by buyers of cloud computing services

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Desktop Productivity: Key considerations when choosing Office 365

Desktop Productivity: Key considerations when choosing Office 365

A guide to the issues surrounding Office 365 migration

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VoIP and a cloud PBX Hosted Telephone System

Talking your way to a more successful business


The role of VoIP and a cloud PBX Hosted Telephone System in reducing the cost of business telephony

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Return Of Investment of moving to the cloud

The FD's dream IT budget



How cloud technology helps strip out financial inefficiency, reduces TCO and increases ROI from IT budgets

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Cloud versus on-site or cloud plus on-site

Cloud versus On-site or Cloud PLUS On-site?




Is it realistic to run your business completely in the cloud or do you need on-site technology as well?

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IT manager: Technical support and firefighter or CIO and strategist

IT manager: Technical support and firefighter or CIO and strategist?

Making the role of IT manager more strategic in your business

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7 reasons why it’s time to move to the cloud

7 reasons why it’s time to move to the cloud




The compelling advantages of cloud computing migration

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