I have found the team at HTL to be friendly and professional throughout our entire relationship. Their ability to work alongside our internal IT support team has been a great asset.
IT Systems Support
Our IT systems support service is included within every IT support contract and delivers hardware and software support for all of your office equipment including desktop computers, laptops and servers, their operating systems (Windows and Mac) and day to day applications such as email, antivirus, accounting and office tools and many more.
Whether it’s a scheduled hardware upgrade or software update or an emergency repair or replacement of important equipment, you’ll have complete peace of mind knowing that, no matter what, we’re on hand to deliver the support you need.
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What Does IT Systems Support Include?
Laptop / Desktop Support
Whether your business runs entirely on Apple or Windows machines (or a bit of both) our technical engineers can repair, upgrade or replace faulty equipment. Equipment is also available for both short and long term loan.
Our team can support initial setup and configuration of new applications for a host of programs as well as IT licence management, software upgrades and updates for the majority of your software packages including email applications, malware and antivirus software and office and accounting programs.
Remote and Onsite Support
Our technical support team are on hand 24/7 to provide remote support and, for critical issues, will have an IT engineer on site within a guaranteed 2 hours for businesses in central London.
We supply, install, maintain, and support a wide range of servers including Dell, HP and IBM. We hold in stock some common spare parts like RAID Cards and Hard Disks, but we find that the vast majority of our clients will have a Manufacturer’s Server Warranty. A server support warranty can be anything up to 5 years , and often represent excellent value, ranging from a Next Business Day (NBD) support agreement, to a 24x7 4-hour on site response.
Active server health can often be overlooked. Modern servers have built in health monitoring features that run continuously. They can proactively provide alerts for all kinds of faults, often before they have a critical impact. These can include Server Temperature, Possible Hard Disk failure, Memory Errors, Power Supply Failures and Network Card problems. In order to support a server professionally these alerts need to be configured properly and responded to correctly. We monitor all our client’s servers 24x7 using our Proactive Warning Service.
When we install or replace sever equipment is it would usually be configured and hot-tested offsite to ensure minimum disruption and downtime during installation. Most faults arise within the first 24 hours of the server being powered up for the first time, therefore all servers will be run for at least 48 hours in our offices prior to delivery.