Response times are fast and efficient which helps us to solve any issues as soon as possible and to carry on with business as usual
HTL's recommended solution was backed by their reliable IT support team throughout the entire migration process, which made us feel in control of the situation at all times
The team at HTL managed to personalise and deliver a solution that allowed us to migrate with minimum downtime and disruption.
From the very first call, dealing with a friendly member from the IT support team at HTL has made solving any IT issues we have an enjoyable experience.
We worked with a series of IT Support providers before choosing HTL. We feel we have now found a valuable long term partner.
Our experience with HTL and their IT support team has been fantastic. Contacting them with any IT problems we have is so convenient and all issues are solved quickly.
I have found the team at HTL to be friendly and professional throughout our entire relationship. Their ability to work alongside our internal IT support team has been a great asset.
Remote IT Support
With modern day business so reliant on technology, any IT issues need to be addressed swiftly to minimise the impact on business. Our Remote IT Support service delivers a fast, efficient and cost effective solution for addressing the majority of IT support issues – over 90% of help desk queries are fixed remotely by our support helpdesk without the need for an on-site visit by one of our engineers.
By accessing your computers remotely and seeing the same screen you do, our experienced technical IT support engineers can quickly locate the problem and help you implement a solution – all you need is an internet connection.
If the issue cannot be fixed remotely, your own “IT guy” or one of our other IT support engineers can swiftly be on site to fix the problem. For businesses in Central London, we guarantee he will be there within 2 hours
Remote IT Support is included as part of the HTL Techplan service, a flexible and cost effective IT support solution. Find out more on our Techplan service
Call Us Today
0207 093 6000
Free IT Review
Key Benefits of Remote IT Support
Over 90% of IT support queries can be fixed remotely
IT technicians can work on the issue from the moment your call
Remote fixes incur no call out fees
Frequently Asked Questions
Why IT Support from HTL
We have years’ experience providing businesses with specialised IT support. We are based in Canary Wharf, giving us easy access to businesses all across London.
Our affordable, flexible IT support service can be tailored to meet the specific needs of your business and even our highest rate (£80 an hour)** is one of the cheapest amongst London IT support providers.