Response times are fast and efficient which helps us to solve any issues as soon as possible and to carry on with business as usual
Remote IT Support
With modern day business so reliant on technology, any IT issues need to be addressed swiftly to minimise the impact on business. Our Remote IT Support service delivers a fast, efficient and cost effective solution for addressing the majority of IT support issues – over 90% of help desk queries are fixed remotely by our support helpdesk without the need for an on-site visit by one of our engineers.
By accessing your computers remotely and seeing the same screen you do, our experienced technical IT support engineers can quickly locate the problem and help you implement a solution – all you need is an internet connection.
If the issue cannot be fixed remotely, your own “IT guy” or one of our other IT support engineers can swiftly be on site to fix the problem. For businesses in Central London, we guarantee he will be there within 2 hours
Remote IT Support is included as part of the HTL Techplan service, a flexible and cost effective IT support solution. Find out more on our Techplan service.
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0207 093 6000
Free IT Review
Key Benefits of Remote IT Support
Over 90% of IT support queries can be fixed remotely
IT technicians can work on the issue from the moment your call
Remote fixes incur no call out fees
Frequently Asked Questions
Why IT Support from HTL
We have years’ experience providing businesses with specialised IT support. We are based in Canary Wharf, giving us easy access to businesses all across London.
Our affordable, flexible IT support service can be tailored to meet the specific needs of your business and even our highest rate (£80 an hour)** is one of the cheapest amongst London IT support providers.