Response times are fast and efficient which helps us to solve any issues as soon as possible and to carry on with business as usual

Herman Santiago, Partner: Global Executive Client Relations/Practice Management, Nabas Legal

HTL's recommended solution was backed by their reliable IT support team throughout the entire migration process, which made us feel in control of the situation at all times

Paul Bonter, Company Secretary, Nafas

The team at HTL managed to personalise and deliver a solution that allowed us to migrate with minimum downtime and disruption.

Kate Rogers, Sales, Events and Marketing Co-ordinator, Manassas

From the very first call, dealing with a friendly member from the IT support team at HTL has made solving any IT issues we have an enjoyable experience.

Catherine Dowd, Office Manager, RFC Ambrian

Our experience with HTL and their IT support team has been fantastic. Contacting them with any IT problems we have is so convenient and all issues are solved quickly.

Adam Blinch, Low Carbon Consultant, Tuckers Consultancy Ltd.

I have found the team at HTL to be friendly and professional throughout our entire relationship. Their ability to work alongside our internal IT support team has been a great asset.

Greg Cardiff, Head of IT, Dictate IT

Website Case Study: Salisbury VCC

Overview

Salisbury VCC has been known as the first choice in efficient, quality and low cost outsourcing solutions in the UK. People behind the virtual call centre are able to perform outstanding results in customer service industry by using green virtual business model. Working with Salisbury VCC will increase your revenues, reduce costs and bring better quality service.

Requirements

Four major areas of SVCC are Inbound, Outbound, Fundraising and Research. These areas need to be clearly defined and enable companies to identify what kind of service they are looking for. The website also needs to showcase a case study page to showcase their strengths and how they responded to the needs of their clients. Additionally, SVCC is active in social media such as Twitter and LinkedIn thus, social networking widgets is a must.

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Our Approach

Using the information we were handed, we quickly built a framework of the website based on the key aspects of the company. We highlighted six important areas in the top navigation to flexibly contain huge amount of information. We used tabs to ensure accessibility without losing content using GK4 Tabs.

The homepage displays a slideshow showcasing the strengths of SVCC. We have used the extension Nivo-Szaki Slider incorporating the best spots of UK.

To engage the website visitors, random banners were equally distributed across the site. Most of the advertisements and pages contain information about SVCC’s ISO accreditations and credentials. Blank Module extension was used to hold and display contents.

We were happy to hear that the new website design gained more visitors and prospect clients. Moreover, the contact form on their site enables interested job seekers to submit their Curriculum Vitae to SVCC.

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