Response times are fast and efficient which helps us to solve any issues as soon as possible and to carry on with business as usual
HTL's recommended solution was backed by their reliable IT support team throughout the entire migration process, which made us feel in control of the situation at all times
The team at HTL managed to personalise and deliver a solution that allowed us to migrate with minimum downtime and disruption.
From the very first call, dealing with a friendly member from the IT support team at HTL has made solving any IT issues we have an enjoyable experience.
Our experience with HTL and their IT support team has been fantastic. Contacting them with any IT problems we have is so convenient and all issues are solved quickly.
I have found the team at HTL to be friendly and professional throughout our entire relationship. Their ability to work alongside our internal IT support team has been a great asset.
Communications and Telecoms Support
A faulty telephone system not only disrupts your day to day business operation but can also influence a customer’s perception of your organisation. Hearing an unobtainable tone, intermittent static or a muffled voice at the other end of the line isn’t going to reassure your customer or help your team win new business.
At HTL customer service and support are at the heart of our business, we excel in delivering flexible and cost effective support solutions tailored to individual business needs. We combine a proactive and reactive approach to ensure your communications achieve maximum uptime.
When an issue does arise, whether a fault with a telephone handset or microphone, an error with video conferencing or VOIP software, a faulty socket or cable in the office or a problem with the phone line itself, our experienced support engineers are on hand to provide remote support or an onsite visit to remedy the problem swiftly.
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0207 093 6000
Free IT Review
What does Telecoms Support include?
Telephone Hardware Support
Repair, upgrade and replacement of faulty equipment including handsets, microphones, desktop conference systems
Telecom Provider Management
We liaise with telecom providers such as Avaya, BT, Cable &Wireless, Colt and XLN to remedy line faults.
Remote and on-site support providing help and advice on using your telephone hardware and software.