From the very first call, dealing with a friendly member from the IT support team at HTL has made solving any IT issues we have an enjoyable experience.

Catherine Dowd, Office Manager, RFC Ambrian

Global Private Equity Fund choose HTL to design, implement and support high availability global infrastructure

Overview

Celtic Pharma is a global private equity firm focused on the pharmaceutical industry. Celtic Pharma seeks to acquire direct ownership or controlling stakes in novel, differentiated and commercially attractive pharmaceutical products in the late stages of clinical and regulatory development.

Celtic Pharma is committed to funding and actively managing these products through the last two to four years of clinical development and worldwide regulatory approval, including establishing manufacturing arrangements and other preparations for market launch. Based in Bermuda, Celtic Pharma also maintains offices in New York and London.

Problem

Celtic Pharma were looking for an IT partner to assist them in the long term, as the business grew from its roots into the well known company it is today.

The requirements of the project were to:

  • Implement a Global VPN capable of carrying voice, data and video
  • Provide email and internet services
  • Deliver IT Support 24 hours a day 7 days a week, with rapid on site response times.
  • Meet the budgetary requirements of the business.
  • Implementing desktop PCs and servers based on Microsoft technologies.
  • Providing telecommunication platforms, and supporting services.
  • Provision of video conferencing
  • Proving mobile working
  • Implemantation of Sharepoint and CRM systems
  • Ensure scalability of all implemented technologies
  • Provide ongoing support and maintenance of the entire network.

Technical Details

  • Integrated Voice and Data network
  • Clustered Exchange Servers
  • Disaster Recovery Solutions
  • Microsoft Exchange, SQL, Sharepoint, Great Plains, CRM.
  • Trend Anti Virus, Symantec Backup Exec
  • Global VPN
  • Ongoing End User IT Support
  • Avaya IP Office
  • Polycom Video Conferencing over IP
Celtic Pharma Holdings

Being service focused Celtic Pharma are always looking for ways to utilise new technology to service their client's needs, and rely on HTL to recommend new versions of software as they become available.

Solution

HTL designed a Wide Area VPN Network capable of carrying voice, data and video. All offices were linked together providing the same features to all staff members regardless of location. Users were able to work remotely, or travel between offices whilst maintaining access to all their centrally help resources.

HTL set up dedicated helpdesk management system, and asset tracking system. It addition a centralised automated monitoring system was installed for the entire network, capable of automatically monitoring and alerting key members of the support team to any problems.

HTL traveled to Celtic Pharma's various offices to oversee the installation and assist in sub-contracting support countracts to local IT support companies. HTL also drew up IT Polcies and procedures, and user guides for the company.

The solution is based on integrating technologies from a core group of manufacturers and service providers. These consisted of:

  • Dell PCs, servers and laptops
  • Microsoft Windows OS
  • Microsoft Cluster Server
  • Microsoft SQL
  • Microsoft CRM
  • Microsoft Sharepoint
  • Microsoft Exchange Server
  • Blackberry Enterprise Server
  • ELSAG Firewall
  • Avaya IP Office PBX
  • HP LAN Switching Equipment

Conclusion

HTL have worked alongside Celtic Pharma since its inception. As demand has increased so the systems have scaled. Extra users are easily added to the existing infrastructure as required.

Being service focused Celtic Pharma are always looking for ways to utilise new technology to service their client's needs, and rely on HTL to recommend new versions of software as they become available.

As Celtic Pharma operate throughout different timezones, HTL engineers are on hand 24 x 7 providing rapid response and hardware swap out to all problems.

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