Our experience with HTL and their IT support team has been fantastic. Contacting them with any IT problems we have is so convenient and all issues are solved quickly.
HTL supplies custom support services to global auditing group
Overview
The Constantin Group is an international network of accountancy practices, tax and legal advisors and business consultants. Léon Constantin founded the company in 1936 in Paris. After a very successful start, subsidiaries were opened, at first in France, and then later on in other countries.
Today Constantin employs 2,000 professional employees worldwide, supported by a further 19,000 colleagues via cooperation agreements with partner companies.
Problem
Constantin's London Office were looking for an IT partner to assist them in the long term. Their IT systems needed support and upgrades need to take place to ensure they kept up to date with new technology whilst still maintaining the corporate standards of the group.
The requirements were to:
- Maintain links between other Constantin Group offices.
- Provide email and internet services.
- Delivering IT support during office hours.
- Meet the budgetary requirements of the business.
- Implementing desktop PCs and servers based on Microsoft technologies.
- Ensure scalability of implemented solutions.
- Ongoing IT support and maintenance of the entire network.
Technical Details
- Working as a remote arm of Deloitte IT Department.
- Global VPN
- McAffeeAntiVirus
- Hyper-V Virtual Server Infrastructure
- Cisco Firewalls
- Avaya IP Office
- Ongoing End User IT Support
Being service focused Constantin are always looking for ways to utilise new technology to service their client's needs, and rely on HTL to recommend new versions of software as they become available.
Solution
Technologies from a core group of manufacturers and service providers were implemented. These consisted of:
- IBM PCs, servers and laptops
- Latest Microsoft Windows OS
- Lotus Notes / Domino Server
- Cisco Pix Firewalls
- HP LAN Switching Equipment
- Trend Anti Virus
In addition HTL provided some of its own unique services:
- HTLonline ADSL Services
- HTLonline redundant SMTP Email feeds, with Anti Virus and Spam prevention
- Office Hours IT Support
- HTLonline Domain Name Registration and DNS Services.
Conclusion
HTL have worked alongside Constantin for many years. As demand has increased so to have the systems have scaled. Extra users are easily added to the existing infrastructure as required.
Being service focused Constantin are always looking for ways to utilise new technology to service their client's needs, and rely on HTL to recommend new versions of software as they become available.
HTL engineers are on hand providing rapid response and hardware swap out to all problems.