Response times are fast and efficient which helps us to solve any issues as soon as possible and to carry on with business as usual
HTL's recommended solution was backed by their reliable IT support team throughout the entire migration process, which made us feel in control of the situation at all times
From the very first call, dealing with a friendly member from the IT support team at HTL has made solving any IT issues we have an enjoyable experience.
Our experience with HTL and their IT support team has been fantastic. Contacting them with any IT problems we have is so convenient and all issues are solved quickly.
I have found the team at HTL to be friendly and professional throughout our entire relationship. Their ability to work alongside our internal IT support team has been a great asset.
Leading Greenwich Accountants get up-to-date by moving to Serviced Cloud
Field Sullivan is the leading Accountant for small and medium sized businesses in Greenwich, London. Maintaining a high standard in business communication systems is essential to their business development strategy.
In addition to the normal systems demands such as reliable e-mail and file sharing, Field Sullivan require access to a wide range of accountancy and payroll systems.
The existing Microsoft Windows infrastructure with Microsoft Exchange was in need of an upgrade. Field Sullivan assessed their options. It was vital that any solution provided seamless integration with their core databases including Forbes (www.tax.co.uk), Sage (www.sage.co.uk), Quickbooks (www.quickbooks.co.uk) and Eureka (www.eureka-software.com)
Moving to cloud was appealing, because the cost of upgrading all the internal systems was quite high and the concept of working from literally anywhere becoming more and more essential. However finding a cloud provider that could tick all the boxes was difficult.
Tim Sullivan— Managing Partner
Moving to cloud technology was appealing as the cost of upgrading all the internal systems was significant and the concept of working from literally anywhere was increasingly essential. However, finding a cloud provider that could tick every box was a challenge.
HTL Support working closely with Field Sullivan through a testing phase to ensure that all their software products could be used on our systems. This phase lasted several weeks, without interruption to their business, and only when Field Sullivan was totally confident in the product did migration proceed.
A HTL Support engineer supported the changeover to ensure all data was migrated and staff were comfortable with the new arrangement. There was no disruption to email and the client waited just one day for all historic emails, files and folders to be migrated to the cloud system. The existing PCs were employed to prevent additional cost at this stage, but Field Sullivan are considering Thin Clients in their future strategy.
Field Sullivan now benefit from the very latest versions of software and staff can work anywhere.
Field Sullivan also chose to move their website and associated domain names to Serviced Cloud to ensure that almost all the Company’s IT costs appear on a single invoice.