Response times are fast and efficient which helps us to solve any issues as soon as possible and to carry on with business as usual

Herman Santiago, Partner: Global Executive Client Relations/Practice Management, Nabas Legal

HTL's recommended solution was backed by their reliable IT support team throughout the entire migration process, which made us feel in control of the situation at all times

Paul Bonter, Company Secretary, Nafas

From the very first call, dealing with a friendly member from the IT support team at HTL has made solving any IT issues we have an enjoyable experience.

Catherine Dowd, Office Manager, RFC Ambrian

Our experience with HTL and their IT support team has been fantastic. Contacting them with any IT problems we have is so convenient and all issues are solved quickly.

Adam Blinch, Low Carbon Consultant, Tuckers Consultancy Ltd.

I have found the team at HTL to be friendly and professional throughout our entire relationship. Their ability to work alongside our internal IT support team has been a great asset.

Greg Cardiff, Head of IT, Dictate IT

How much does a contract in IT support cost?

Our simple pricing model means that the more you spend, the better the value. Even at our highest rate of £100 an hour** we are still amongst the cost-efficient IT companies providing IT support in London!

The monthly subscription charge is payable in advance and is tailored to represent best value for your particular business needs. For example, a central London business on a Level 2 Techplan could benefit from four site visits totalling two hours and more than three further hours of telephone support each month before any further costs are incurred.  Call-out fees and times vary outside central London varies – please ask us .

Over the years we have found that the best way of doing this is to offer an incentive to clients to take the time to estimate correctly. The more accurate the estimate, the less additional costs are incurred, and we are able to deliver the service we would expect to receive ourselves. To know more about our rates, check our IT Packages below.

See our techplan rates

Quick IT Support Cost Calculator


Estimates based on HTL Management figures September 2018

Call Us Today

0207 093 6000

Choose a plan that's right for you

Level 1

Per month

£30 Call-out fee
£100 Engineering / hour
£50 Web Design / hour

Level 2

Per month

£30 Call-out fee
£90 Engineering / hour
£45 Web Design / hour

Level 3

Per month

£30 Call-out fee
£85 Engineering / hour
£42.5 Web Design / hour

Level 4

Per month

£30 Call-out fee
£80 Engineering / hour
£40 Web Design / hour

Level 5

Per month

£30 Call-out fee
£75 Engineering / hour
£37.5 Web Design / hour

All Labour is charged in 15 minute intervals.
Out of hours work will be charged at 1.6x the rate for labour / call outs.
Prices exclude VAT.
Out Of Contract Engineering Costs £120 an hour and Web Design costs £60 an hour

Q: Why do your rates vary and why must I pay a subscription fee?

A: It’s about service levels. We need to ensure our IT guys have enough time to provide all our clients with the best level of service possible. To do that we need to work with our clients to estimate how much time is required for each of them every month.

Get a quick IT cost estimate

Our cost calculator can provide you with an immediate estimate of how this pricing model will work for your business.