From the very first call, dealing with a friendly member from the IT support team at HTL has made solving any IT issues we have an enjoyable experience.

Catherine Dowd, Office Manager, RFC Ambrian

Sort Out Your IT Support With HTL

For many London businesses IT support is an ongoing headache, never creating the conditions for uninterrupted productivity and always costing more than expected.

That’s why HTL offers companies in London reliable fixed-price support plans in the shape of the HTL techplan, including a proven 99% fix rate that keeps your business ticking over.

See our techplan rates
 

Based on current HTL management stats of April 2025

Call Us Today

0207 093 6000

Free IT Review

Free IT Review

HTL Can Eradicate Your IT Support Headaches

As an established IT company in London, HTL knows where and how London's businesses commonly struggle with technical support services. Long response times, a lack of comprehensive skills and limited business insight can restrict the abilities of run of the mill IT support operations.

Yet at HTL we've built a large, capable and insightful IT support team with specialists that can rapidly turn around the most complex support issues. It shows in our 98% customer satisfaction rate, not to mention our high customer retention.

How we do it

Becoming a top IT company in London is not rocket science, but it takes the right approach alongside years of experience and an understanding of London's businesses. We think these factors are essential to our IT support success.

Ongoing Monitoring

Ongoing Monitoring

Prevention is better than the cure and HTL's remote monitoring team can flag issues on your network before these impact productivity. Our pro-active approach prevents serious, compounded problems and increases the chance that your IT will function hitch-free day in, day out.

Improve Responsiveness

We Show Up,
We Fix It

Problems can't be avoided altogether, it is just the nature of technology. HTL ensures problems are as pain-free as possible. We show up quickly and we send qualified IT consultancy staff that perform quick but lasting fixes, on the first encounter, whenever possible.

Cap Your Support Spend

Cap Your Support Spend

Any service can be achieved at a price, but at HTL we offer you white-glove IT consultancy at prices that you can afford. Our team will evaluate your requirements and propose a capped support rate. Alternatively, choose one of our affordable pay-as-you-go support options.

Compliance and Security Experts

Compliance & Security Experts

The importance of meeting compliance requirements and practicing watertight security is inarguable, regardless of the type and size of your IT operations. You need an IT company in London that understands all aspects of compliance and security: HTL.

What's on offer from HTL

Comprehensive, reliable IT support that doesn't cost an arm and a leg. We cover industries ranging from financial and professional services through to B2C and hospitality. With the enormous amount of business going on in London, HTL has seen just about every type of IT requirement. Our IT support cover includes:

A personal IT guy

A personal IT guy

Our personal IT service delivers a single, qualified and experienced IT engineer that knows your business inside out, recommending services and implementing solutions to match.

Round-the-clock

Round-the-clock

Unlike an in-house IT team, the experts at HTL are at your disposal around the clock. This 24/7 availability is crucial to keeping your remote and flexible workers productive all year round.

Loan and spare kit

Loan and spare kit

No need to wait for that hard to find part to get shipped, HTL carries spare and loan IT kit that coves a range of common, frustrating hardware failures.

Flexible support plans

Flexible support plans

Whether you'd like to reduce your support spend or fix your costs HTL provides flexible, affordable techplans that offer excellent value for money without skimping on quality of support.

Partnering with the best

Partnering with the best

HTL only works with the industry's most established partners, including well-known names such as HP, Dell, Cisco, Symantec, and Microsoft. We know their solutions inside-out.

Certified by those who know

Certified by those who know

Need to make sure your IT partner has the credibility to deliver? With ISO 9001 and ISO 27001 certification, you can know that HTL is fully accredited.

Get In Touch

Your IT support requirements will be unique. We would love to talk about it. Call HTL Support on 0207 093 6000 or complete the contact form below. One of our experts will get in touch and guide you through your HTL Support options.

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