Response times are fast and efficient which helps us to solve any issues as soon as possible and to carry on with business as usual

Herman Santiago, Partner: Global Executive Client Relations/Practice Management, Nabas Legal

HTL's recommended solution was backed by their reliable IT support team throughout the entire migration process, which made us feel in control of the situation at all times

Paul Bonter, Company Secretary, Nafas

The team at HTL managed to personalise and deliver a solution that allowed us to migrate with minimum downtime and disruption.

Kate Rogers, Sales, Events and Marketing Co-ordinator, Manassas

From the very first call, dealing with a friendly member from the IT support team at HTL has made solving any IT issues we have an enjoyable experience.

Catherine Dowd, Office Manager, RFC Ambrian

Our experience with HTL and their IT support team has been fantastic. Contacting them with any IT problems we have is so convenient and all issues are solved quickly.

Adam Blinch, Low Carbon Consultant, Tuckers Consultancy Ltd.

I have found the team at HTL to be friendly and professional throughout our entire relationship. Their ability to work alongside our internal IT support team has been a great asset.

Greg Cardiff, Head of IT, Dictate IT

Business VOIP Systems & Solutions

Any business operating in the modern era needs to consider the cost savings of sending their calls over the Internet. Typically we refer to this technology as VoIP or Voice over Internet Protocol.

Traditional phone systems (PBX) are connected using ISDN. ISDN is expensive compared to modern VoIP solutions.

Moving to a business VoIP solution with HTL is easier that you think. You can expect savings of around 50% on your traditional phone bill and you can keep your number!

Contact Us

Call Us Today

0207 093 6000

Option 1

Use your current phone system

Don't do anything! We take care of it all, and its often completely free to setup and switch. We have the technology that can connect your existing phone system to VoIP. Even when your supplier says it won't support it, 9 times in 10, our VoIP gateways can make it happen. You will be surprised at how easy it is to save money with VoIP.

Option 2

Rent a handset on Serviced Cloud

Great for small and medium businesses. Why make the capital investment in your own phone system if you don't need to. From as little as £5 per user per month **, you can have your handset connected to our virtual phone system. It does everything your current phone system can do and more.

All you need is a VoIP handset and an Internet Connection. VoIP Handsets can cost as little as £30 ** but if you want to save more money, simply use the softphone. A softphone is a small bit of software that runs on your PC. It is completely free of charge, all you need it a PC headset (around £12 **) and an Internet connection.

Cisco Small Business SPA 504G

Cisco Small Business SPA 504G

More about SPA504G

If you use this solution alongside our Serviced Cloud offering, you will be amazed how your entire office technology can be powered efficiently without having to buy your own phone system of your own servers. Five years ago clouded solutions simply weren't possible, today it's the norm for forward thinking companies.

Main features of a cloud phone system

Apple Android

Android or iPhone App

Use your office phone on your smart phone!

Call Forward

Call Forward

Be sure not to miss important calls. Your phone calls can be automatically forwarded calls to another extension or to your mobile.

Call Pickup

Call Pickup

Call pickup gives you the ability to pick up calls ringing at other extensions.

Call Parking

Call Parking

Calls can be parked, and picked up from another handset

Call Transfer

Call Transfers

Calls can be transferred between system extensions or to any public phone numbers.

Voice Mail


As you would expect but messages can be forwarded by email if required.

Hunt Groups

Hunt Groups

Allocate calls to your staff on a longest idle, round robin, sequential, random or top down basis.

Ring All

Ring All

When an extension is called, this triggers other extensions to ring. The first extension answering the call gets the connection.

Conference Centre

Conference centre

Fully featured conference bridge allows you to set up conference calls with your clients.

Auto Attendant

Auto Attendant

Create voice menus with multiple options and actions.

Call Queues

Call Queues

Call queues can answer multiple calls and distribute them to agents.

Call Reporting

Call Reporting

Detailed reporting system

Microsoft Outlook Integration

Outlook Integration

Integration with Microsoft Outlook provides the user with click to call and screen pop of contact details

Option 3

Buy a new VoIP Phone System

We never want you to spend money unnecessarily, but some businesses, like those in the financial sector may need a exceptionally high level of security on their telecoms network, or large(r) companies looking for specific features and management control.

HTL supply 3 phone Systems Avaya IP Office, 3CX and Microsoft Lync. We'd be happy to discuss your options.

IT Support Robot

Rob the Robot's Techie Tips

Want to know more: Read more about Voice Over IP here