Response times are fast and efficient which helps us to solve any issues as soon as possible and to carry on with business as usual
HTL's recommended solution was backed by their reliable IT support team throughout the entire migration process, which made us feel in control of the situation at all times
From the very first call, dealing with a friendly member from the IT support team at HTL has made solving any IT issues we have an enjoyable experience.
Our experience with HTL and their IT support team has been fantastic. Contacting them with any IT problems we have is so convenient and all issues are solved quickly.
I have found the team at HTL to be friendly and professional throughout our entire relationship. Their ability to work alongside our internal IT support team has been a great asset.
Microsoft Lync Server is Microsoft's first major foray into the voice market and it's an amazing product.
What you get out of the box is integration with Windows, Outlook, Exchange Server, Sharepoint Server. That means all users in your organisation can not only email each other from their machines to collaborate, but also use Instant Messaging, Desktop Video Conferencing, Telephone Communication AND Screen Sharing. This is a holy grail for many organisations. It no longer matters where employers are they can work together seamlessly.
Outside of the organisation calls can be routed via SIP Trunks and VoIP, and with Microsoft's acquisition of Skype in October 2011, we can only expect this product to become bigger and better.
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Integrating Voice and Data systems, especially business critical ones, requires specialist knowledge and experience. HTL are perfectly positioned to offer Lync to your organisation. As a certified Microsoft Partner we have demonstrated expertise on the Microsoft range of Server and Desktop platforms, and we have had years of experience in the Voice space with our Avaya products.
The downside of Lync is the price, but if you have a highly dynamic, distributed and professional workforce, the savings in time and efficiency may easily justify the cost. Whatever your budget, it's definitely worth a peek.