HTL Support News

Read the latest information and thinking on the world of IT Support Services.

Items filtered by date: March 2008

Monday, 31 March 2008 20:39

Remote Support

IT Support in LondonThank you for giving us the opportunity, amongst a very crowded market, to tell you more about our innovative and cost effective support offering.

Below we've placed all the information we think you'll need to assist you making, what is becoming a complicated decision.

Published in IT Support
Monday, 31 March 2008 20:34

London IT Support

 HTL Group IT Support LondonHTL are an IT consultancy focused on supplying small and medium sized businesses with networking solutions and IT computer support in and around the London area.

HTL are the company of choice for systems and server installations to Microsoft upgrades and Open Licensing and migrations, to a complete network audit and support service, HTL have the experience and expertise to help your business.

Published in IT Support
Monday, 31 March 2008 13:13

IT Support

IT Support in London

HTL aim to be a sought after provider of IT solutions to the finance sector in London. In order to achieve this we couple highly skilled engineers with efficient operating systems and white glove IT support. Our extensive experience and flexible approach to finding solutions result in a ‘can do’ attitude and high levels of customer satisfaction.

Published in IT Support
Sunday, 30 March 2008 21:02

Importance of good IT support

IT Support is the key to efficient and effective systems

IT equipment requires a proficient company on stand by to address any problems that may develop. The lack of support will ultimately lead to a loss in business and staff unable to work.

HTL provide the following IT support:

    * Telephone Support
    * Remote Access Support
    * On-Site Support
    * Advice & Training

Fed up with inefficient support?
HTL will ensure that your IT support needs are dealth with efficiently and effectively.

IT Support ExpertOur experience has shown us that many companies are not satisfied with the level of IT support they are receiving from their current IT consultants. Generally projects are welcomed and executed quickly however once problems occur, the level of service drops dramatically.

HTL care equally as much about the support of the systems, the day to day running and also the continuing care of our clients' needs.

Published in IT Support
Sunday, 30 March 2008 20:50

Small Business IT Support

I want to work with a professional IT company but don't want the expense of a contract - just support and advice on demand.
HTL offers your company corporate class IT Support services at SME friendly prices without the hassle of a contract.

Prepaid support will give you full access to rapid response support, as and when you need it.

As an HTL client you will also get access to the entire range of IT support services provided by IT Lab.

I still want the best help available - my data is critical to my business.

HTL Group Outsourcing IT SupportHTL is on of Londons fastest growing provider of SME support services

You will get access to the same enterprise class team of fully certified engineers and specialists as our contracted clients, but on your own terms.

With custom projects to build the perfect network and minute packs for support on demand - HTL is the flexible, affordable, full service IT Dept for your business.

I hate it when my suppliers blame each other for problems - I want to make one phone call and know the issue will go away.

With HTL you will have access to your very own support technician who will relentlessly chase your problem until it is resolved – no matter where the fault lies.

We break the blame game and give you a one phone call solution to any problem so that you can get on with your business.

This is but one part of your own dedicated IT Team, designed to cater to all of your needs.

Click here to find out more.

Published in IT Support
Tuesday, 11 March 2008 04:05

IT Support case study

Case Study HTL GroupIT Support, Case Study

IT Support & Strategy  plc

IT Support & Strategy

Remote & Telephone Support

7am – 7pm Monday-Friday

As a pre-requisite for all  maintenance contracts,  require remote access to the office network. This allows  technicians to access the server remotely stopping the traditional problem of miscommunication over the phone.
Remote Support  technicians can actually view the user’s screen from our own technical support rooms.  can also manipulate the terminal as a user would to fully understand all issues in place. This all makes the reality of support a lot easier for both sides by limiting the need for technical assistance on-site and the full communication of problems.
Telephone Support  have a team of technicians ready to answer any immediate queries or issues that you may have. There are no call queues and you will always speak to a person not a machine. If the relevant technician is unavailable, a message will be taken and they will return the call as soon as they are available.
Email submission For issues that are not requiring immediate resolution but more a long term requirement with a future deadline,  can send an email which will be prioritised accordingly.

Published in IT Support
Sunday, 02 March 2008 19:25

Avaya Telephones

IT Support in London

Information technology now underpins most business functions and can make the difference between a successful and profitable company and one which is struggling to survive. But it's hard to keep up-to-date with developments and to be sure that you are making the best use of technology.

IT Services

IT Services in LondonYour priority is to run a profitable business not an effective IT operation - that's our job! HTL offers a complete IT service, which ensures that your business has the right systems, support and training to meet your objectives.

Avaya IP Office

Avaya Specialist CentreAs a manager in a growing business you need a clear picture of your communications in order to make the right decisions. A good telephone system can improve your productivity and profitability by linking together every single aspect of your business from customer relationship management to dispatch and delivery.

We are a specialist centre for Avaya and will work with you to find the right solution for your business. We will then implement it with minimum disruption to your operations, integrating the telephone system with other business systems where necessary. We can also provide training and ongoing support to ensure that you are getting the most out of your system.

Published in IT Support