HTL Support News

Read the latest information and thinking on the world of IT Support Services.

Why are we the best IT Support?

One of our key objectives is to reduce your IT costs. Why does that make good business sense? Because if we ensure everything works as well as it can for you and you are happy with the system and service, we can target our resources to help other clients, thus spreading the cost of support effectively.

London IT ServicesWe also provide our clients with a hardware firewall (more secure than many software firewall products) and a remote access solution (so your workers can easily work from home). These value-added services are provided at no extra cost to our clients.

We provides you with access to our secure Intranet which provides a direct link to your office email, your desktop, in other words, you can continue working wherever you are. Other areas within our Intranet provide : -

We don't tie you into long term contracts, after a one month trial period (a proof of concept period), our minimum term is just 3 months. Longer contracts are also available, if preferred.

We will save you money. Less downtime, greater productivity, better communication.

We are proactive, we don't wait for you to call with a problem, we have a number of unique methods to determine conditions and fix them before anyone is affected.

We can fix problems faster than our competitors. Because our service covers multiple channels, we can optimise our response according to requirements.

And it will only takes about an hour (depending on the complexity of your site) to setup everything! You could become a valued We customer within the next couple of days. We support customers with anything from 5 to several hundred users.

Details from our on-line monitoring server, providing statistics of your servers/network uptime.

Real-time reports aimed at helping you reduce your IT support costs. These are charts on our performance associated with the SLA, who within your company requires training, who is using the most support.

Details of all the work we have carried out.

Full invoice information that ensures you make informed decisions for your company.

We provide a free system audit which contains a complete software inventory from every machine, system specifications and network details.(To prevent people abusing this service we charge for the time taken if a We support contract is not taken).

You can monitor how much support is provided each week, and we will work with you to reduce it. Depending on the costing model you choose, you can either buy support hours when you need them or pay a flat fee for everything. If you purchase hours and don't use them, you don't lose them - they are carried forward.

The majority of our internal systems are automated to ensure we can react faster, spend less time performing office administration and pass the cost-savings on to you.

We developed our own solutions using the many years experience providing corporate IT support. Our focus is on the SME market (2-300 users). This specific target allows us to provide an automated, streamlined and cost-effective service with unparalleled support levels.

One of our key support tools is a unique application developed by us to help you. "..other network management packages can't come close to in terms of detail and speed", Network Computing Magazine. It allows us to manage every single machine on your network, servers, workstations and remote users. more info

We provide more than IT support. We can help you ensure your clients are aware of your products/services which can benefit them.
We provide all our customers with an SLA (Service Level Agreement) which sets a contractual level of service which we guarantee to meet.