HTL Support News

Read the latest information and thinking on the world of IT Support Services.

Business Intelligence in The Cloud - And What It Can Do for You

Business Intelligence in The Cloud - And What It Can Do for You

It is not challenging to see the value in Business Intelligence software. The ability to easily and quickly analyse and report on the data captured by your organisation can transform decision making processes, delivering insight into the way your company functions – and how your customers respond. Yet in the past many companies were inclined to put aside any efforts to explore BI products.

Though Excel is a capable and ubiquitous tool for analysing data, users need to have a certain level of expertise that is difficult to come by. For most people, complex spreadsheets are simply too arcane. On the flipside, specialist BI tools hosted locally can be expensive to license and maintain. Enter Cloud BI – an affordable, accessible approach to slicing and dicing data.

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Hidden Costs of Not Upgrading - And What You Stand to Lose

Hidden Costs of Not Upgrading - And What You Stand to Lose

Technology expenditure is usually taken on in a reluctant manner: few businesses rush forward with adopting the latest technologies, instead deferring IT expenditure for as long as they can. Whether it is updating on-premise servers, migrating to the cloud or overhauling a creaking website – management teams tend to delay spending the funds for as long as possible. But is this wise? Are there hidden costs to squeezing the last bit of usage out of outdated technology?

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This Is What Happens When You Don’t Take DNS Security Seriously

This Is What Happens When You Don’t Take DNS Security Seriously

When businesses embark on cyber security initiatives, one of the things that’s often overlooked is DNS security. Many people forget or simply aren’t aware that a compromised DNS infrastructure (or any critical component of that infrastructure) could potentially lead to considerable downtimes, malware outbreaks, data breaches, and several other forms of cyber incidents.

These things can happen because DNS or the Domain Name System plays a crucial role in almost any user-initiated activity that takes place on the Internet. DNS is in charge of resolving the easily-recognisable names like www.somesite.com or ftp.companyx.com that users enter into their web browsers, email clients, or file transfer clients into the IP addresses (e.g. 200.100.10.10) that computers use to communicate with one another.

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5 Things You Need to Understand About Cloud Security

5 Things You Need to Understand About Cloud Security

Although cloud security is often brought up as a major issue in cloud adoption discussions, there still remain a few misconceptions that need to be corrected and clarified. In order for businesses to make the right steps in securing their cloud-based digital assets, they need to distinguish the myths from the facts. This blog post can help in that regard.

These are some of the basic things you need to understand about cloud security.

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Protecting Your Staff and Business from E-Mail Spoofing

Protecting Your Staff and Business from E-Mail Spoofing

The prevalence of firewalls and anti-virus software has closed many of the common attack vectors that cyber criminals use to gain unauthorised access to networks and to bypass online security. For this reason, attacks increasingly rely on fooling users into allowing access to systems: legitimate-looking emails that easily clear the common-sense hurdle can hide malware and well-planned hacking attacks.

Even with the necessary protections in place it is surprisingly easy to “spoof” an address, with a from field that looks correct in every way; except for the fact that the sender is not who it appears to be. Most users will think twice about opening an attachment sent by an unknown sender, but if the attachment appears to be from a colleague the usual caution is sometimes left by the wayside.

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