HTL Support News

Read the latest information and thinking on the world of IT Support Services.

Tips for Secure Remote Working During The COVID-19 Lockdown

Secure Remote Working During The COVID-19 Lockdown

We know that remote working is increasingly becoming the norm. A 2019 survey by IWG found that more than 50% of employees around the world are working off-site for more than 2.5 days in any given week. However, the scale of remote working we’re seeing right now is unprecedented – government-imposed lock-down is pushing businesses to adopt remote working like never before.

One could argue that most companies are reasonably well prepared for remote working and will by consequence have the right security measures in place. While that is true for many companies, other organisations might find the sudden and involuntary push to remote working a bit of a shock and will rightly be concerned about the security implications.

In this article, we cover key remote working security tips for those companies which are suddenly adopting remote working. Even if your organisation has embraced remote working in the past, consider reviewing the tips below to make sure your security practices are watertight.

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The Evergreen Threats: An Update on Social Engineering Attack Schemes

Social Engineering Attack Schemes

Enterprises are well aware of threat attacks which pose a huge challenge to IT security, perpetrated by technical hackers who infiltrate computer systems to steal protected data. The truth is, however, that many of the most effective cyber attacks are not directly inflicted upon hardware or software, but instead, are targeted on people.

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What to Watch Out for When Outsourcing Your IT

What to Watch Out for When Outsourcing Your IT

IT outsourcing often wins the debate between in-house IT or outsourcing technology requirements to an IT support company, businesses commonly opt for the latter because outsourcing reduces costs, draws in more expertise and allows businesses to focus on core competencies.

Sometimes, however, companies decide to take IT back in-house or do not consider outsourcing. A few horror stories or a bad outsourcing experience can often sour the mood around outsourced IT. Like a lot of things in business and technology, getting the most out of IT outsourcing – and avoiding the horror stories – just involves a degree of awareness and the right steps.

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The Human Aspect of Staying Cyber Secure – And Why It Matters

Staying Cyber Secure

When evaluating cybersecurity risk, we tend to focus on technological factors: patches and upgrades, vulnerabilities, attack vectors, and so forth. Yes – technology solutions are vulnerable, and cybersecurity breaches are usually facilitated by advanced hacking technology.

However, the perpetrators behind cyber-attacks are human. These human actors have human motivations: greed, or a political agenda. Furthermore, cyberattacks often rely on human weaknesses – socially engineered cyberattacks, for example.

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AI in Customer Service - Would It Work for Your Business?

AI in Customer Service

Artificial Intelligence (AI), the creation of intelligent machines that emulate human thinking and decision making, has long been touted as one of the most disruptive technologies of this decade—and for good reason too. From healthcare to finance to manufacturing and even in our homes (think Alexa, Roomba, etc.), AI has permeated almost every aspect of daily living.

A common misconception among SMBs is that only an IT company or big corporations can leverage AI. But the truth is, many businesses are already using AI solutions, especially in customer service, where it is making a significant impact.

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How Does Outsourcing IT Support Improve the Overall Business Flow?

How Does Outsourcing IT Support Improve the Overall Business Flow

London-based companies whose business processes depend greatly on IT systems need to have an IT support team (or, for small businesses, a one-man team) which can keep those systems in excellent condition. With the right IT support, London companies can maintain a smooth business flow.

Employing an IT team is one option, but businesses can also hire an IT support company to manage and maintain those IT systems on their behalf. This second option will actually improve overall business flow. Allow us to explain why.

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7 Ways to Tell If Your IT Support Provider Is Ready to Grow with You

7 Ways to Tell If Your IT Support Provider Is Ready to Grow with You

Technology is so central to the operations of any organisation of size that, irrespective of field of business, technology has the ability to either drive or impede growth.

For this reason, a continued close match between your business and your IT support company is essential to growing your business. Your support provider must grow, scale and respond with your organisation.

But how do you know whether the IT outsourcing provider you are currently using can grow alongside your business? We think these are the seven key capabilities you should identify.

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5 Things You Can Do to Prevent A Data Breach

5 Things You Can Do To Prevent A Data Breach

Data breaches can be very costly. Costs can include the usual financial consequences such as response and remediation, customer breach notification, litigation expenses and regulatory fines, but can also include less obvious consequences such as the cost of business disruptions, loss of customer trust and higher insurance premiums.

Clearly, it’s imperative for businesses to find ways to avoid a data breach, and here is how it can be done.

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5 Ways to Check If Your IT Support Company Is the Right Fit for Your Business Needs

IT Support Company Is the Right Fit For Your Business

Information technology is important to business. In fact, it’s easy to argue that the importance of IT is growing. Leaders are recognising this, Spiceworks’ 2020 State of IT report found that 44% of businesses are planning to grow IT expenditure in 2020, compared to 38% in 2019.

Merely throwing cash at IT is not enough, however. When evaluating options for IT support, London companies much seek out the right IT partner – a partner that can support your business in times of difficulty, and a partner that helps your business make the most of its technology investments.

In this article we present five core areas you should look at when evaluating your existing IT support partner, or as you choose your next technology support partner.

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How To Tell If You Need To Build Your Own Data Lake

How To Tell If You Need To Build Your Own Data Lake

In the current digital economy, data is the new oil, so an organisation can’t have too much of it. Today’s company executives are turning to data when making crucial business decisions in sales/marketing, operations, human resources and just about every aspect of the enterprise.

More data is becoming available in large volumes and from various sources, but turning plain data into actual usable information—i.e. facts, trends and statistical numbers, can be a complicated and tedious process. So, businesses have a choice. They could continue to acquire whatever data they can, then simply leave out what they can’t store, or they could invest in data warehouse technologies to process data faster and get the right information more quickly.

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