HTL Support News

Read the latest information and thinking on the world of IT Support Services.

Remote monitoring explained: How HTL keeps its finger on the pulse of your systems

Remote monitoring explained: How HTL keeps its finger on the pulse of your systems

Continually reviewing your vital signs

Remote monitoring is one of the most powerful IT support tools available. Most importantly , rather than just detecting hardware and software faults in real time, it is also able to provide the capability to predict failure.

By analysing log files created by hardware devices and active services, remote monitoring applications are able to identify events and conditions which precede failure. This is exceptionally beneficial, because it frequently allows remediation of minor problems that are precursors of bigger failures.

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Why Cloud Based Disaster Recovery Is The Better Strategy

Why Cloud Based Disaster Recovery Is The Better Strategy

Companies who require high levels of availability need a reliable disaster recovery strategy. For many organisations, that usually means adhering to the 3-2-1 backup rule, where the 1 refers to keeping 1 backup copy offsite. Traditionally, that copy is stored in a dedicated, company-owned and/or managed disaster recovery infrastructure. Lately, however, businesses have started turning to cloud-based disaster recovery solutions. This article explains why that strategy is better.

What is the 3-2-1 backup rule?

The 3-2-1 backup rule is a highly recommended backup strategy that says you must:

  • Possess at least 3 copies of your data;
  • Store copies on two different kinds of storage media; and
  • Keep one of those copies offsite.
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How Does Business Continuity Differ From Disaster Recovery?

Business Continuity vs Disaster Recovery

Business Continuity and Disaster Recovery are almost inseparable these days. Some people even use them interchangeably. But did you know that, while they’re closely related, they’re actually not one and the same?

Knowing the difference between business continuity and disaster recovery is important. You’ll need it when you set out to address risks to your business’ availability and uptime. Will you be needing a business continuity plan? Or just a disaster recovery plan? Before seeking support from management or the board of trustees for your BC/DR project, you need to know exactly what you’re talking about.

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How Accountants Improve Productivity With Cloud Services

How Accountants Improve Productivity With Cloud Services

What if your firm was asked to improve productivity by 5% this year? To achieve that level of productivity improvement, you need to know all of your options. Improving your technology capabilities by adopting cloud services is one of the best ways to improve your productivity as an accountant.

What Are Cloud Services?

Let’s take a moment to define our terms before continuing further.

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14 Questions To Ask Before You Renew Your IT Support Contract

14 Questions To Ask Before You Renew Your IT Support Contract

You walk into your office tomorrow. Before you can get a cup of coffee, one of your managers tells you that your IT service contract is going to expire in two months.

You’ve been frustrated with poor service and technology for months. Now, you have an opportunity to improve the situation. Your IT manager stands at the ready with a few recommended IT service providers. Are you equipped to sort through the options and call them?

Before you sign on the dotted line to renew your IT service contract, go through these questions. Investing an hour today could save you months of effort, risk and frustration.

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