HTL Support News

Read the latest information and thinking on the world of IT Support Services.

As Safe Harbour Flounders Private Cloud under UK Data Sovereignty Remains Best Assurance of Privacy

Serviced Cloud private cloud solutions

Safe Harbour flounders on judicial rocks

The Safe Harbour agreement, which lets American companies use a single standard for consumer privacy and data storage in both the US and Europe, has been ruled invalid. The agreement, which would have provided clarity and certainty over complex sovereignty issues of data stored in the cloud, seems to have floundered as a result of the whistleblowing activities of Edward Snowden.

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5 Tips for Choosing the Right Cloud Service Provider

5 Tips for Choosing the Right Cloud Service Provider

Whilst enterprise Cloud adoption is an area that has not yet reached its full potential, this year has been forecast by many official channels to be the year of real accelerated Cloud uptake. In order to remain competitive, the strategic use of technology within a business is becoming more important than ever and a Cloud infrastructure can revolutionise the way businesses operate. The decision, therefore, to choose the right Cloud vendor is critical. Unfortunately, from the array of Cloud Service Providers out there, not all of them are created equal.

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Back to the Future: The Advantages of Hosted Desktop Computing for Financial Sector Firms

Hosted Desktop advantage for Financial Sector

Big bonuses for finance firms!

Whether it's a web email service, or the apps on smartphones, tablets and wearable gadgets, the majority of us enjoy the benefits of personal internet applications delivered from the cloud.

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5 Ways Your Business Can Benefit from Cloud Technology

5 Ways your business can benefit from Cloud Technology

It is difficult to read through a computer magazine or the technology section of a business magazine without the term “Cloud” popping up. It is fair to say that many SMB’s are still unsure about what the Cloud is, how it relates to their specific business and most importantly how it can benefit them. This post will tell you how.

The Cloud is just a metaphor for the Internet, thus cloud computing is simply computing over the Internet. It will enable you to store, run and access all your data without the need of a computer hard drive. Uses range from your Microsoft applications and data storage to your custom database and telephone systems, all accessible wherever you are. If you are using programs such as Gmail, Facebook or Dropbox, you are using the Cloud, even if you did not know it yet…

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Shooting for the Moon: HTL Support Aiming for Lunar Landing as Well as High Quality Services and Solutions

Lunar Mission Off World data storage

Update: For more information about the progress, please visit

World Space Week 4 -10 October 2015

World Space Week was first introduced by United Nations declaration in 1999 and has grown into the largest public space event on Earth. More than 1,400 events in 80 countries celebrated space exploration in 2014.

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UK Data Sovereignty Assured with HTL Support Even If Microsoft Loses Battle with US Government

UK data sovereignty assured with Serviced Cloud

Microsoft refuses US government access to data stored in Ireland

Despite a court order in 2014 ruling in favour of the US government, Microsoft is refusing to hand over emails stored at a data centre in Ireland alleged to contain details of narcotics sales. The US government position supported by the court is it could force the company to hand over data it controlled and stored abroad because it is a US-based business.

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Firefighter or Strategist: What Is the IT Manager Role in Your Firm?

IT Manager from Firefighter to Strategist with Serviced Cloud solutions

What is the career ambition of an IT manager?

Unless they are a square peg in a round hole, which means they should get out of it and do something different, it’s a good bet IT managers have their career sights set on moving up in the world. For an IT professional this might ultimately mean the role of CIO (Chief Information Officer) or CTO (Chief Technology Officer).

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Hosted Desktop Solutions and Custom Database Integration

Hosted Desktop solutions and custom database integration

Hosted Desktop: Excellent benefits from the cloud

Hosted desktop solutions offer excellent benefits for finance sector firms. Low maintenance, high reliability, and exceptional security are three key advantages.

Hosted desktop lets firms eliminate costly PCs or laptops and replace them with ‘thin clients’. Thin clients are stripped down versions of computers which enable network-based computing, where the processing is executed on cloud-based systems.

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Concierge-class IT Service: Support the HTL Way

Concierge class IT Support the Serviced Cloud way

What is concierge-class IT service?

HTL Support offers concierge-class IT service and support. But what does that really mean?

Every business sector has its own characteristics. To successfully offer services to clients in a sector there is a need to understand the industry in order to meet the specific requirements of businesses operating in that sector. Our support philosophy is based on understanding the needs of our customers in the finance sector.

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Leveraging the Cloud for Better Voice Communications with Hosted VoIP Telephony

Hosted VOIP solutions with Serviced Cloud

Voice and data convergence for higher quality communications

Voice and data convergence has been an enabler of more convenient and higher quality networked digital communications. This has simplified and increased the efficiency of network infrastructure by allowing voice and data to be carried within the same copper and fibre cables.

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