My August 1st Report on Service Desk 2010 provided a number of predictions as to what the support organisation and technology might look like in 2010. I would like to delve a little deeper into what the IT support might look like in 2010. As many of you know large support centers. We meet quarterly and generally fifteen of the twenty participating support executives are able to attend. At our next meeting, September 12-14 at we will focus on what the group thinks the service desk / help desk / support center will look like in 2010. I know the group well enough to know that the IT support is and will continue to be of absolute importance. I would like to hear your thoughts and input. I suspect there are a number of vendors that might like to weigh in on this one. I will take all of the input that I receive with me to our September 17-19 Strategic Advisory Board meeting, which will also be addressing this subject.
