HTL Support News

Read the latest information and thinking on the world of IT Support Services.

5 Business Benefits of Managed Services

5 Business Benefits of Managed Services

Because your main objective is to grow your business, it can be burdensome when you also need to allocate time to manage your IT assets - even if that can also translate into business benefits. The good news is that there’s a way to grow your business and manage your IT assets without spending much time on the latter. It’s called managed services.

This isn’t an article for explaining what managed services is. We’re assuming you already know what managed services is but are still looking for a good reason to hire one. This post should take care of that. In this article, we’ll discuss some of the major benefits of working with a managed services provider.

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No Disaster Recovery Plan? You Are Taking These 5 Serious Risks

Risks of no Disaster Recovery Plan

Disasters are by definition rare and unpredictable and therefore not front and centre when executives think about day to day operational activities. Yet an information technology disaster can strike any business, and the costs to recover from such an event can be tremendous. As with many risks, the probability of a disaster affecting your company’s information technology infrastructure can be mitigated, and so can the fallout should the worst happen. One of the best ways to reduce the damage is to have a well-designed and tested disaster recovery plan (DRP) in place.

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Business Intelligence in The Cloud - And What It Can Do for You

Business Intelligence in The Cloud - And What It Can Do for You

It is not challenging to see the value in Business Intelligence software. The ability to easily and quickly analyse and report on the data captured by your organisation can transform decision making processes, delivering insight into the way your company functions – and how your customers respond. Yet in the past many companies were inclined to put aside any efforts to explore BI products.

Though Excel is a capable and ubiquitous tool for analysing data, users need to have a certain level of expertise that is difficult to come by. For most people, complex spreadsheets are simply too arcane. On the flipside, specialist BI tools hosted locally can be expensive to license and maintain. Enter Cloud BI – an affordable, accessible approach to slicing and dicing data.

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Hidden Costs of Not Upgrading - And What You Stand to Lose

Hidden Costs of Not Upgrading - And What You Stand to Lose

Technology expenditure is usually taken on in a reluctant manner: few businesses rush forward with adopting the latest technologies, instead deferring IT expenditure for as long as they can. Whether it is updating on-premise servers, migrating to the cloud or overhauling a creaking website – management teams tend to delay spending the funds for as long as possible. But is this wise? Are there hidden costs to squeezing the last bit of usage out of outdated technology?

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This Is What Happens When You Don’t Take DNS Security Seriously

This Is What Happens When You Don’t Take DNS Security Seriously

When businesses embark on cyber security initiatives, one of the things that’s often overlooked is DNS security. Many people forget or simply aren’t aware that a compromised DNS infrastructure (or any critical component of that infrastructure) could potentially lead to considerable downtimes, malware outbreaks, data breaches, and several other forms of cyber incidents.

These things can happen because DNS or the Domain Name System plays a crucial role in almost any user-initiated activity that takes place on the Internet. DNS is in charge of resolving the easily-recognisable names like www.somesite.com or ftp.companyx.com that users enter into their web browsers, email clients, or file transfer clients into the IP addresses (e.g. 200.100.10.10) that computers use to communicate with one another.

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