HTL Support News

Read the latest information and thinking on the world of IT Support Services.

How Can You Tell if Technology is Not Aligned to Business Objectives?

How Can You Tell if Technology is Not Aligned to Business Objectives?

It’s a back-and-forth sentiment that’s not uncommon in many organisations: business executives believe that IT is not doing enough to support business goals while IT leaders are of the opinion that management is holding out on IT investments, preventing them from doing more. In today’s ever-evolving business landscape where the right use of IT can give organisations a competitive edge, the need for aligning technology with business objectives has never been more important.

Both sides–management and the IT organisation – may assert that they are working towards the achievement of the company’s goals. But unless their efforts are aligned, i.e. IT contribution is clearly manifested in efficiency, productivity, and profitability, top management will be hard-pressed to see technology as an enabler of core business strategies and IT people will continue to feel underappreciated.

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Budgeting for IT in The World of Cloud Services

Budgeting for IT in The World of Cloud Services

Settling the finances around your company’s IT requirements can be a fraught process, with information technology often at the bottom of the list of priorities when fixing budgets. Cloud computing has the potential to make budgeting for IT requirements far easier, but there are pitfalls along the way.

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Dealing with Plagiarism: What To Do When Your Web Content Gets Stolen

Dealing with Plagiarism: What To Do When Your Web Content Gets Stolen

Creating and maintaining your own blog is very hard work. It entails hours of work thinking of creative titles, working on themes, and producing quality content. Plus, you need to keep your site relevant by updating it with new content regularly, performing SEO, and promoting to new and existing clients through social media. All this takes time and effort.

So imagine then, when someone simply copies the whole of your post and puts it up on their own website. Imitation, as they say, is the greatest form of flattery, and it does feel good to know that another company thinks highly enough of your unique content to use it for their own websites without permission. But clearly, this immoral and unprofessional behaviour is tantamount to theft, and can leave the original content creators feeling hard done by. All that work and someone else copy-pastes your articles just like that.

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5 Business Benefits of Managed Services

5 Business Benefits of Managed Services

Because your main objective is to grow your business, it can be burdensome when you also need to allocate time to manage your IT assets - even if that can also translate into business benefits. The good news is that there’s a way to grow your business and manage your IT assets without spending much time on the latter. It’s called managed services.

This isn’t an article for explaining what managed services is. We’re assuming you already know what managed services is but are still looking for a good reason to hire one. This post should take care of that. In this article, we’ll discuss some of the major benefits of working with a managed services provider.

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No Disaster Recovery Plan? You Are Taking These 5 Serious Risks

Risks of no Disaster Recovery Plan

Disasters are by definition rare and unpredictable and therefore not front and centre when executives think about day to day operational activities. Yet an information technology disaster can strike any business, and the costs to recover from such an event can be tremendous. As with many risks, the probability of a disaster affecting your company’s information technology infrastructure can be mitigated, and so can the fallout should the worst happen. One of the best ways to reduce the damage is to have a well-designed and tested disaster recovery plan (DRP) in place.

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