An IT Support Blog from London

Read the latest IT news, tips and insights from IT Support pros at HTL Support

10 Questions to Ask When Choosing an IT Support Company

10 Questions To Ask When Choosing An IT Support Company

Choosing an IT support companyis not a decision that should be taken lightly. Bear in mind that, due to the deep dependence of modern businesses on their IT infrastructures, the choice of IT support company can make a substantial impact on business processes. In this post, we outline 10 important questions you need to ask when choosing from a list of candidates.

Continue reading
  626 Hits
626 Hits

Open Source Vs Proprietary - Which Type of IT Solution Is Best For Your Business

Open Source Vs Proprietary - Which Type of IT Solutions Is Best For Your Business

It’s a no-brainer. Acquire the solution that is the only solution available. Especially if you have the budget for it and its benefits are crucial to your business. However, what if there are two or more equally attractive options? Oftentimes, the options belong to one of two camps - open source and proprietary. Which one is best for your business?

It’s important to identify the advantages of each camp before you start choosing, because a lot of the problems you can encounter later on are simply due to misconceptions about these two families of software.

There are now many grey areas in the market. For example, a proprietary solution also exposes a substantial, but not total, part of its source code to the public. In this article, we’ll only be focusing our discussions on traditional open source solutions and traditional proprietary solutions.

Continue reading
  597 Hits
597 Hits

Beware the Growing Cryptocurrency Mining Malware Threat

Beware the Growing Cryptocurrency Mining Malware Threat

A new IT security threat is infecting computers across the globe, and it could be wreaking havoc on your organisation’s devices as you read this post. This malware threat uses a computer’s processing power to mine cryptocurrency, without the knowledge or consent of the owner.

Unauthorised cryptocurrency mining–or cryptojacking, as it is commonly called, is spreading like wildfire. This is not surprising, given how simple it is for cryptojacking scripts to infiltrate a computer. Hackers can initiate it using one of two methods:

Continue reading
  974 Hits
974 Hits

5 Office 365 Features That Can Help You Maintain GDPR Compliance

5 Office 365 Features That Can Help You Maintain GDPR Compliance

We all witnessed the flurry of activity that led up to May 25, 2018; the date on which GDPR became enforceable. Organisations and businesses of all types made a gargantuan effort to ensure compliance. However, GDPR compliance is not a one-off effort.

GDPR compliance involves ongoing, but difficult to enforce, habits covering the responsible use and the protection of your customer data. Most resource-pressed businesses will benefit from whatever resources are available. Enter Office 365.

Continue reading
  912 Hits
912 Hits

When Would You Need an IT Audit?

When Would You Need an IT Audit

With the onset of new technologies, most organisations have come to rely heavily on their IT practices and systems to ensure that operations are carried out with utmost efficiency. But how do corporate executives and business owners know that their IT system is effectively contributing to the company’s business objectives?

The careful consideration given to the acquisition of software assets or the upgrade of IT infrastructure is justified. However, less attention is devoted to evaluating if these investments are actually providing a positive return for the company. Perhaps more important than ascertaining whether IT resources are properly leveraged, is to ensure that the enterprise’s IT systems are reliable and secure enough to maintain the integrity of the company’s data and information assets. 

Continue reading
  819 Hits
819 Hits

ISO 27001 and How Accreditation Boosts Customer Confidence

ISO 27001 and How Accreditation Boosts Customer Confidence

The challenges of actively managing information security are growing, and every business, regardless of size, should pro-actively protect their systems and the data held within. But how do customers know that your information security practices are fit for purpose?

Even the best intentions do not guarantee sound security practices for businesses. The only way for customers to judge the internal processes of your business is by checking for accreditation such as ISO 27001. In fact, 71% of respondents to a 2016 survey by IT Governance Ltd said that they had fielded a question about ISO 27001 accreditation.

Continue reading
  755 Hits
755 Hits

Four Reasons Why Your Company Should Use Web Content Filtering

Company should use Web Content filtering

Web content filtering is typically supplied as part of broader cybersecurity measures, with most internet security appliances offering the option to enable filtering, and many default configurations enabling it from the outset. Yet as with many topics in information security IT personnel should never assume that content filtering features are active or optimised. In this article, we outline key reasons why content filtering is still so important, and briefly describe how to enable content filtering for your organisation.

Continue reading
  734 Hits
734 Hits

Three Effective Ways to Optimise Your IT Spending

Three Effective Ways to Optimise Your IT Spending

There is one area on which everyone concentrates when it comes to getting the most out of an IT budget: squeezing the supplier. Though getting commodity items at the best prices and achieving the most value out of the services and IT support costs you pay for is important, there are many other areas where careful consideration can result in far more optimal IT spending.

Deloitte’s 2016-2017 CIO survey found that, on average across all industries, expenditure on IT packages, staff and services accounts for 3.28% of a company’s turnover, with businesses in professional services industries commonly managing annual IT budgets of 6% of overall turnover. The importance of optimal spending is clearly very high. Here we outline a few of the top areas we think your business should focus on.

Continue reading
  1228 Hits
1228 Hits

Hidden Costs of Not Upgrading - And What You Stand to Lose

Hidden Costs of Not Upgrading - And What You Stand to Lose

Technology expenditure is usually taken on in a reluctant manner: few businesses rush forward with adopting the latest technologies, instead deferring IT expenditure for as long as they can. Whether it is updating on-premise servers, migrating to the cloud or overhauling a creaking website – management teams tend to delay spending the funds for as long as possible. But is this wise? Are there hidden costs to squeezing the last bit of usage out of outdated technology?

Continue reading
  1757 Hits
1757 Hits

14 Questions To Ask Before You Renew Your IT Support Contract

14 Questions To Ask Before You Renew Your IT Support Contract

You walk into your office tomorrow. Before you can get a cup of coffee, one of your managers tells you that your IT service contract is going to expire in two months.

You’ve been frustrated with poor service and technology for months. Now, you have an opportunity to improve the situation. Your IT manager stands at the ready with a few recommended IT service providers. Are you equipped to sort through the options and call them?

Before you sign on the dotted line to renew your IT service contract, go through these questions. Investing an hour today could save you months of effort, risk and frustration.

Continue reading
  2660 Hits
2660 Hits
Top