That’s a slightly provocative title for this blog. After all, there are two elements here. ‘IT’ refers to the technical bit, the ‘hard’ skills, while ‘Support’ speaks to the ‘soft’ skills of dealing with people, the context of any problem and managing it through to resolution.
For any given problem to be resolved within an acceptable time-frame requires the support person to be able to deliver on both counts equally well.
So why do we make the assertion that there is a greater emphasis on Support skills rather than IT skills?
In January it was nationally reported that Lincolnshire County Council (LCC) had fallen victim to a ransomware attack which rendered it unable to access systems and data for a week. Across the authority, as many as 5,000 staff had to revert to manual processes using pen and paper.
The cybercriminals had performed data ‘kidnapping’ by infecting LCC systems and encrypting the data. The data remained on the organisation’s infrastructure but was rendered inaccessible. The ransom demand for its safe release by providing the decryption key was set at the princely sum of $500 (£350).
Today’s tablets are powerful, flexible and handy computing devices. It’s hard to think that the first tablet to gain popular mainstream acceptance, the original Apple iPad, only debuted on April 3rd 2010.
Since then the market has exploded with devices from the big hardware manufacturers as well as those from hundreds of new market entrant brands. There are a lot of size options and the smallest 3/4G capable ones blur the line between the phone and the tablet – quite literally where does the tablet end and the smartphone begin?
Tablet computers are ubiquitous and seem to have conquered practically all markets. But can you run a business from one?
In a company of perhaps 20 people or so, many will have taken the view that staff numbers mean there is enough work to recruit an IT manager. However, what do you do before you reach this size?
Many small companies choose to engage external consultants to provide hands-on support. Often these are solo operators, one-man bands. While they may be competent and well-intentioned, there are a number of inherent problems which may prevent them from responding with the appropriate service levels you need to run your business.
Disagreement over the Safe Harbour, which let American companies use a single standard for consumer privacy and data storage in both the US and Europe, appears to have finally ended. Safe Harbour was rejected by the EU following leaks by Edward Snowden which discredited it because US Government security agencies were revealed to have flouted the rules.
Safe Harbour let US companies self-certify they protected data about EU citizens appropriately; however, the US National Security Agency practiced widespread surveillance through accessing data which was supposedly protected by Safe Harbour.
One of the key HR concepts in business is to avoid person dependence. Many businesses have experienced difficulties resulting from the inability to access vital skills and expertise, from specific individuals, relied on to deliver services to clients and customers.
The free Windows 10 upgrade has ended on 29 Julay 2016. If you choose to upgrade an old Windows PC, you'll now have to pay.
Clock is ticking down so don’t miss the chance
Windows 10 was rolled out last summer to the relief of many Windows PC, laptop and tablet users. The previous versions 8 and 8.1 had not gone down well with many users. To placate the disgruntled and to restore some faith Microsoft decided to offer the Windows 10 upgrade free to Windows 7 and 8/8.1 users.
Many of those eligible for the upgrade will have seen the regular pop-up reminding them to take the plunge and get on with it. The latest version of this pop-up actually specifies the upgrade for a scheduled date and time, unless the user interacts with the pop-up and cancels the upgrade.
Microsoft ends the free upgrade offer on 29 July 2016, so the clock is ticking down. After this date upgrade pricing is £100 per devices.If you use Windows 7/8/8.1 on a personally owned computing device it’s your choice whether to go ahead; however if you are a business user, the decision will be down to your IT manager, department or service providers.
From the perspective of businesses, here are what we consider to be the 3 best reasons to upgrade to Windows 10.
Exemplary support for the compliance mission in the finance sector
Businesses operating in regulated sectors need access to technology that supports the compliance mission. When it comes to Professional Services organisations, technology and service providers need to be exemplary in helping to discharge regulatory obligations. Here we highlight how HTL Support provides the solutions to help accountancy firms get the best from technology while meeting compliance and following best practice.
One of the most serious risks originating from the Internet to businesses and domestic users is the threat of phishing. Phishing is a form of fraud where a cybercriminal attempts to trick the recipient of a message into revealing information such as login credentials or account information by masquerading as a reputable entity or person, typically in an email, but it can be attempted through other communication channels.
A victim receives a message that appears to have been sent by a known contact or organisation. An attachment or links in the message may install malware on the recipient’s device or send them to a malicious website designed to trick them into divulging personal and financial information, such as passwords, account IDs or credit card details.
You then find your personal or business bank account has been raided or your credit cards used to purchase luxury goods. Here are 10 ways to prevent users in your business from being tricked by phishing emails.
Traditionally, businesses discouraged and even prevented employee-owned devices being used in the workplace for accessing company data and services. This was especially true of larger businesses or those with compliance requirements to meet.
