An IT Support Blog from London

Read the latest IT news, tips and insights from IT Support pros at HTL Support

Data Democratisation - What is It and Why is It Important?

Data Democratisation

In this Information Age, businesses have been inundated with all types of data from various sources—social, machine, and transactional data. Despite the rapidly growing flood of big data however, access to information primarily remains with those who have the technical capability to analyse the data.

Now, as more organisations realise the power of data to transform a business, many have recognised the need to make data more accessible to others. Hence, the conversation on data democratisation. In this post, we discuss what it is and why it could be beneficial to your business, why access to data was previously limited to a select few, and what you can do to implement a data democratisation strategy that equally addresses both risks and benefits.

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Why Hyper-convergence Matters for Businesses of All Sizes

Why Hyperconvergence Matters for Business IT

IT managers never want technology solutions that are more complex than they need to be. At the same time, we also want technology solutions that are easy to scale. Of course, complexity gets in the way of scalability.

The trend towards hyperconvergence solves both issues: complexity and scalability. For many workloads, a hyperconverged approach can make life much easier and save costs at the same time. Read on to find out what exactly hyperconvergence is and how can it benefit your technology environment.

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362 Hits

Six Common IT Mistakes Made by Small Businesses – And How to Avoid Them

Six Common IT Mistakes Made by Small Businesses – And How to Avoid Them

In a tech-first world, even small businesses are highly reliant upon technology to get through the typical business day. Make the wrong decisions around technology, or skimp on IT support services, and it could cost your growing business dearly.

However, with so many things to focus on, growing businesses often leave IT on the backburner – and that leads to mistakes. Here, we list the ten most common IT mistakes growing businesses make – and what they can do about it.

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556 Hits

Why Staff Engagement Is Key to Successful IT Transformation

Why Staff Engagement is Key to Successful IT Transformation

We’re in the midst of a digital transformation wave unlike any we’ve seen in the past – with digital technology transforming companies from the ground up, leaving no aspect of business untouched.

The incredible potential for IT transformation has prompted many companies to take the programme approach, implementing large and wide-reaching IT transformation programmes to harness the power of the current wave of technology. A 2019 study found that 34% of businesses already have a transformation programme in action – with the majority soon to follow.

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What to Watch Out for When Outsourcing Your IT

What to Watch Out for When Outsourcing Your IT

IT outsourcing often wins the debate between in-house IT or outsourcing technology requirements to an IT support company, businesses commonly opt for the latter because outsourcing reduces costs, draws in more expertise and allows businesses to focus on core competencies.

Sometimes, however, companies decide to take IT back in-house or do not consider outsourcing. A few horror stories or a bad outsourcing experience can often sour the mood around outsourced IT. Like a lot of things in business and technology, getting the most out of IT outsourcing – and avoiding the horror stories – just involves a degree of awareness and the right steps.

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653 Hits

AI in Customer Service - Would It Work for Your Business?

AI in Customer Service

Artificial Intelligence (AI), the creation of intelligent machines that emulate human thinking and decision making, has long been touted as one of the most disruptive technologies of this decade—and for good reason too. From healthcare to finance to manufacturing and even in our homes (think Alexa, Roomba, etc.), AI has permeated almost every aspect of daily living.

A common misconception among SMBs is that only an IT company or big corporations can leverage AI. But the truth is, many businesses are already using AI solutions, especially in customer service, where it is making a significant impact.

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How Does Outsourcing IT Support Improve the Overall Business Flow?

How Does Outsourcing IT Support Improve the Overall Business Flow

London-based companies whose business processes depend greatly on IT systems need to have an IT support team (or, for small businesses, a one-man team) which can keep those systems in excellent condition. With the right IT support, London companies can maintain a smooth business flow.

Employing an IT team is one option, but businesses can also hire an IT support company to manage and maintain those IT systems on their behalf. This second option will actually improve overall business flow. Allow us to explain why.

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808 Hits

7 Ways to Tell If Your IT Support Provider Is Ready to Grow with You

7 Ways to Tell If Your IT Support Provider Is Ready to Grow with You

Technology is so central to the operations of any organisation of size that, irrespective of field of business, technology has the ability to either drive or impede growth.

For this reason, a continued close match between your business and your IT support company is essential to growing your business. Your support provider must grow, scale and respond with your organisation.

But how do you know whether the IT outsourcing provider you are currently using can grow alongside your business? We think these are the seven key capabilities you should identify.

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850 Hits

5 Ways to Check If Your IT Support Company Is the Right Fit for Your Business Needs

IT Support Company Is the Right Fit For Your Business

Information technology is important to business. In fact, it’s easy to argue that the importance of IT is growing. Leaders are recognising this, Spiceworks’ 2020 State of IT report found that 44% of businesses are planning to grow IT expenditure in 2020, compared to 38% in 2019.

Merely throwing cash at IT is not enough, however. When evaluating options for IT support, London companies much seek out the right IT partner – a partner that can support your business in times of difficulty, and a partner that helps your business make the most of its technology investments.

In this article we present five core areas you should look at when evaluating your existing IT support partner, or as you choose your next technology support partner.

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878 Hits

Importance of Outsourcing Your IT Support as You Grow Your Business

Importance of Outsourcing Your IT Support as You Grow Your Business

Start-ups and small businesses are often highly cost-conscious, with a can-do attitude that usually sees the founders becoming involved in a range of non-core activities – including in supporting the IT that helps businesses tick over.

However, as a business grows, owner-managers must realise that it’s impossible to personally service every business requirement, and that experts in their respective fields, such as IT, can deliver so much more.

In this article, we outline how taking steps to outsource IT support can help you grow your business more quickly and more sustainably. Read on to find out why outsourced IT support is an essential step for growing businesses.

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1422 Hits
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