An IT Support Blog from London

In the wake of Brexit, it seems like there has never been a more important time to attract businesses to the UK. There are still plenty of reasons for multinationals to set up shop here. While it has experienced setbacks in recent times, London has retained its status as one of the world's financial hubs. We also have the fifth largest economy in the world according to GDP (Nominal), and despite the current uncertainty, there are still solid strategic reasons for companies basing themselves in the UK.

The ever growing number of personal computers, laptops, smartphones, and tablets in the enterprise can present serious challenges in costs, maintenance, security, compliance, and productivity. But many of these challenges can now be addressed by employing hosted desktop. You may not be aware of them yet but there are actually several business benefits of moving toa hosted desktop. Here are some of them.

Saves hardware, power, and maintenance costs

Just like many cloud solutions, hosted desktop enable you to save on hardware costs. Instead of using desktop computers in your offices, you can use thin clients instead. These are lightweight machines that don’t require certain built-in components like hard disks, CPUs, or RAM. That means, they’re substantially cheaper than the average desktop computer.

Information technology risks range from the very apparent to the silent and hidden. The majority of businesses mitigate the most obvious risks: only an irresponsible IT operation will do without network firewalls in place or skip on regularly updating operating systems and software. Yet it is the less obvious risks which can trip up even carefully run IT functions – and which can cause progressive or indeed sudden harm to your business.

Based on the 2016 edition of Ponemon’s annual Cost of Cyber Crime report, phishing is now one of the most prevalent cyber-attacks today. Should you be worried about it? It depends. If you think any of the consequences of phishing attacks outlined below can impact your business, then maybe you should be.

Tarnish your company’s image

Most phishing attacks are designed to steal personal information. The way cyber criminals do this is by crafting legitimate-looking emails that compel recipients into disclosing their personal details.

Data centre optimisation and consequential benefits for businesses

With so much focus on hacking and internet security, many firms of 10 - 100 people will feel that they have put a lot of effort into making their data as secure as possible. Unfortunately, internet security is a moving target, where the threat may be characterised as agile and continually evolving. Consequently, it is impossible for networks to remain impenetrable.

Standard IT best practice, such as upgrading and patching operating systems and applications, and maintaining a reliable backup and Disaster Recovery capability, are all layers that help to ensure that a firm is in a position to resume normal operations within an acceptable timeframe, should it be the victim of an attack.

Continually reviewing your vital signs

Remote monitoring is one of the most powerful IT support tools available. Most importantly, rather than just detecting hardware and software faults in real-time, it is also able to provide the capability to predict failure.

By analysing log files created by hardware devices and active services, remote monitoring applications are able to identify events and conditions which precede failure. This is exceptionally beneficial because it frequently allows remediation of minor problems that are precursors of bigger failures.

Companies who require high levels of availability need a reliable disaster recovery strategy. For many organisations, that usually means adhering to the 3-2-1 backup rule, where the 1 refers to keeping 1 backup copy offsite. Traditionally, that copy is stored in a dedicated, company-owned and/or managed disaster recovery infrastructure. Lately, however, businesses have started turning to cloud-based disaster recovery solutions. This article explains why that strategy is better.

What is the 3-2-1 backup rule?

The 3-2-1 backup rule is a highly recommended backup strategy that says you must:

• Possess at least 3 copies of your data;
• Store copies on two different kinds of storage media; and
• Keep one of those copies offsite.

Business Continuity and Disaster Recovery are almost inseparable these days. Some people even use them interchangeably. But did you know that, while they’re closely related, they’re actually not one and the same?

Knowing the difference between business continuity and disaster recovery is important. You’ll need it when you set out to address risks to your business’ availability and uptime. Will you be needing a business continuity plan? Or just a disaster recovery plan? Before seeking support from management or the board of trustees for your BC/DR project, you need to know exactly what you’re talking about.

What if your firm was asked to improve productivity by 5% this year? To achieve that level of productivity improvement, you need to know all of your options. Improving your technology capabilities by adopting cloud services is one of the best ways to improve your productivity as an accountant.

What Are Cloud Services?

Let’s take a moment to define our terms before continuing further.

You walk into your office tomorrow. Before you can get a cup of coffee, one of your managers tells you that your IT service contract is going to expire in two months.

You've been frustrated with poor service and technology for months. Now, you have an opportunity to improve the situation. Your IT manager stands at the ready with a few recommended IT service providers. Are you equipped to sort through the options and call them?

Before you sign on the dotted line to renew your IT service contract, go through these questions. Investing an hour today could save you months of effort, risk and frustration.