An IT Support Blog from London

Read the latest IT news, tips and insights from IT Support pros at HTL Support

An Update On Current Cyber Security Threats and How You Can Mitigate Them

Current Cyber Security Threats

As organisations gradually shift to the new normal, we see corresponding changes in the cybersecurity threat landscape that warrants adjustments in how businesses should frame their security strategy. While some of the older threats certainly still remain, there are a couple of new entrants that have only emerged as a byproduct of the new work environment.

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1218 Hits

Why Managed IT Support Is Better Than In-House Support

Managed IT Support

Managed services is a sector that’s growing rapidly – according to a MarketsAndMarkets metric, managed services will grow from a global value of USD 223bn in 2020 to USD 329bn to 2025. This is clearly outsize growth, which indicates the growing popularity of outsourcing IT – for businesses large and small.

But why is managed IT embraced by so many companies around the world – and at such a scale? In this article we will look at some of the various benefits of managed IT services, showing why, when seeking IT support London companies often choose managed services.

We also cover some of the things you should watch out for when hiring managed IT services and point to a possible compromise that may fit companies that have unique IT requirements: augmenting in-house IT with managed services.

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938 Hits

5 Signs That Say It’s Time to Change Your IT Support Provider

Time to Change Your IT Support Provider

Organisations wouldn’t change their IT support provider if they can help it, thinking that putting up with the subpar quality of service is better than being left in chaos with the absence of tech support. After all, finding out that your managed services provider (MSP) is not as dependable as their service level agreement (SLA) would have you believe is something that you would rather not act on because changing providers could mean significant business disruption.

Still, staying in a disadvantageous partnership with an unprofessional service provider will do your business more harm than good in the long run. Whether it’s your MSP’s lack of concern for cybersecurity, slow response to reported issues, unwillingness or inability to adapt to your changing needs as a company — and everything else in between, these incompetencies are costing your business time, money, and opportunities.

But what shortcomings should you consider as ultimate deal breakers in IT support London or elsewhere? If you’re not quite sure whether it’s still worth waiting for your service provider to improve their service, here are 5 signs that will tell you that yes, your business deserves better quality IT support.

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In-house Vs. Outsourced IT Support: Which Works Better for You?

In-house Vs Outsourced IT Support

With the plethora of solutions available in the IT landscape and with more companies finding the need for them, IT support has become an integral part of every business organisation. Enterprise software has become more complex and having reliable technical support is one of the best ways to maximise these applications.

If you’re looking to have a dedicated IT resource team to deploy, secure, and manage your solutions, and generally, maintain a productive work environment for your company, then you’re on the right path. Now the only question that’s left to ask is: Should your organisation go for an in-house team or IT outsourcing? In this blog post, we explore the benefits and drawbacks of both options so you can then make an informed decision.

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The Challenges of BYOD and Why IT Support is Crucial

The Challenges of BYOD and Why IT Support is Crucial

A good percentage of companies in London and across the globe are already implementing a Bring Your Own Device (BYOD) policy. This move has not only significantly lowered organisations’ investment in corporate devices but has also proven to be very convenient at this time when the current health crisis is propelling the rise of remote working arrangements.

It’s best to keep in mind, however, that the implementation of BYOD environments has their own set of pain points that should be seriously evaluated and addressed. To find the solution for these issues, the services of an IT support professional are vital.

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976 Hits

How To Protect Your Web Apps From Hackers

How To Protect Your Web Apps From Hackers

Readers of this blog will be intimately familiar with the way technology delivery has changed over the years. Locally-hosted server racks are history. Instead, companies rely on cloud vendors large and small to deliver essential business services via web apps – or software as a service (SaaS).

Web apps, however, bring a whole new challenge to cyber security solutions. In this article, we outline why web app security matters and what your company can do to ensure that the web apps it uses remain secure.

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847 Hits

The Growing Demand For Remote Work and How To Meet It When It Comes To Your Organisation

Growing Demand For Remote Work

Advances in technology and the mindset shift of today’s generation of workers are causing businesses to rethink their approach to employee productivity. Add to that the challenges brought on by the current pandemic and you’ve got a workplace that is markedly different from what it was years ago. In this post, we discuss how remote work is changing the workplace, and what this means for your company.

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1088 Hits

How To Choose The IT Support Company That Matches Your Appetite For Business

How To Choose The IT Support Company That Matches Your Appetite For Business

Growing businesses need IT support even more than established companies – after all, setting the right IT in place during a period of growth will help support growth and ensures that your business does not end up held back by creaky tech infrastructure.

But not all IT support companies are equally good at providing tech support to growth-hungry companies. In this article, we outline a few key points growing businesses should look out for when choosing an IT support partner.

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1071 Hits

How to Deal With Software End-of-Life (EOL)

How to Deal With Software End-of-Life

Much as companies would like to use their devices and equipment for decades, sadly there’s an end for everything. Well not all perhaps, but at least for the programs and applications that are installed in workstations of organisations, the end may come sooner than anticipated. And enterprises must be prepared for this.

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1700 Hits

Remote Working Is the Future – Can Your Business Keep Up?

Remote work is the future

We’re heading towards the end of the year and it’s becoming crystal-clear that remote working is going to be much more common in the medium and long term. The British Council for Offices suggests, for example, that most office workers do not think that they are going to return to the established pattern of five days in the office.

One novel aspect of the COVID emergency earlier this year was that many businesses were able to continue operating with relatively little disruption due to the wide range of accessible remote working tools on the market. However, facilitating remote working in an emergency is one thing: established, persistent remote working is another matter altogether.

In this article, we outline five key considerations to ensure that your staff can work remotely in a sustainable, competitive, and secure way.

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1125 Hits
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