Artificial Intelligence (AI), the creation of intelligent machines that emulate human thinking and decision making, has long been touted as one of the most disruptive technologies of this decade—and for good reason too. From healthcare to finance to manufacturing and even in our homes (think Alexa, Roomba, etc.), AI has permeated almost every aspect of daily living.
A common misconception among SMBs is that only an IT company or big corporations can leverage AI. But the truth is, many businesses are already using AI solutions, especially in customer service, where it is making a significant impact.