An IT Support Blog from London

Read the latest IT news, tips and insights from IT Support pros at HTL Support

Why Managed IT Support Is Better Than In-House Support

Managed IT Support

Managed services is a sector that’s growing rapidly – according to a MarketsAndMarkets metric, managed services will grow from a global value of USD 223bn in 2020 to USD 329bn to 2025. This is clearly outsize growth, which indicates the growing popularity of outsourcing IT – for businesses large and small.

But why is managed IT embraced by so many companies around the world – and at such a scale? In this article we will look at some of the various benefits of managed IT services, showing why, when seeking IT support London companies often choose managed services.

We also cover some of the things you should watch out for when hiring managed IT services and point to a possible compromise that may fit companies that have unique IT requirements: augmenting in-house IT with managed services.

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546 Hits

5 Signs That Say It’s Time to Change Your IT Support Provider

Time to Change Your IT Support Provider

Organisations wouldn’t change their IT support provider if they can help it, thinking that putting up with the subpar quality of service is better than being left in chaos with the absence of tech support. After all, finding out that your managed services provider (MSP) is not as dependable as their service level agreement (SLA) would have you believe is something that you would rather not act on because changing providers could mean significant business disruption.

Still, staying in a disadvantageous partnership with an unprofessional service provider will do your business more harm than good in the long run. Whether it’s your MSP’s lack of concern for cybersecurity, slow response to reported issues, unwillingness or inability to adapt to your changing needs as a company — and everything else in between, these incompetencies are costing your business time, money, and opportunities.

But what shortcomings should you consider as ultimate deal breakers in IT support London or elsewhere? If you’re not quite sure whether it’s still worth waiting for your service provider to improve their service, here are 5 signs that will tell you that yes, your business deserves better quality IT support.

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562 Hits

IT Asset Disposal: How Should You Deal with Old IT Equipment

IT Asset disposal

Used IT equipment must be disposed of responsibly. When we say that, we refer not just to the environmental footprint of used IT equipment – we also refer to data security. Your IT asset disposal (ITAD) process or IT support vendor must also include fully wiping data on the IT kit that you are disposing.

Correct IT asset disposal is essential if you want to prevent information security risks. That said, you can also enjoy some returns on your used IT if you dispose of it correctly – particularly where companies are undergoing large shifts in IT and there is a significant volume of equipment involved.

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623 Hits

In-house Vs. Outsourced IT Support: Which Works Better for You?

In-house Vs Outsourced IT Support

With the plethora of solutions available in the IT landscape and with more companies finding the need for them, IT support has become an integral part of every business organisation. Enterprise software has become more complex and having reliable technical support is one of the best ways to maximise these applications.

If you’re looking to have a dedicated IT resource team to deploy, secure, and manage your solutions, and generally, maintain a productive work environment for your company, then you’re on the right path. Now the only question that’s left to ask is: Should your organisation go for an in-house team or IT outsourcing? In this blog post, we explore the benefits and drawbacks of both options so you can then make an informed decision.

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The Importance of IT Support and Maintenance for Your Servers

Importance of IT Support and Maintenance

Corporate workloads are increasingly handled in the cloud, but many companies still operate a large number of servers to deal with legacy applications – or to support applications that they prefer to run on-premise. Even where applications are run in the cloud it may well be that your company is responsible for server support and maintenance where applications are custom in nature.

In this article, we outline why it is critical to ensure that your company takes the necessary care to support and maintain its servers – whether on-premise, or in the cloud. We also point to how an IT support company can help your organization to run safe, secure, and optimised servers.

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687 Hits

6 Ways to Digitally Declutter Your Business

6 Ways to Digitally Declutter Your Business

The start of a new year always brings with it the impulse to make sweeping changes around us. This often involves getting rid of things we would now classify as unusable and other stuff that have simply lost their appeal—an activity commonly referred to as decluttering.

Businesses in particular, would significantly benefit from this as it could potentially free up some office workspace and eliminate unnecessary tasks. And now that many of business activities and employees’ functions revolve around the use of technology, a digital decluttering has become as important as a physical one.

Performing a digital declutter within the organisation may simply require a few straightforward processes to be initiated by the users themselves, or may necessitate the intervention of the inhouse IT team or professional IT services. That said, here are six surefire ways to digitally declutter your company:

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671 Hits

How To Choose The IT Support Company That Matches Your Appetite For Business

How To Choose The IT Support Company That Matches Your Appetite For Business

Growing businesses need IT support even more than established companies – after all, setting the right IT in place during a period of growth will help support growth and ensures that your business does not end up held back by creaky tech infrastructure.

But not all IT support companies are equally good at providing tech support to growth-hungry companies. In this article, we outline a few key points growing businesses should look out for when choosing an IT support partner.

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877 Hits

How to Deal With Software End-of-Life (EOL)

How to Deal With Software End-of-Life

Much as companies would like to use their devices and equipment for decades, sadly there’s an end for everything. Well not all perhaps, but at least for the programs and applications that are installed in workstations of organisations, the end may come sooner than anticipated. And enterprises must be prepared for this.

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1045 Hits

The Real Consequences of Poor IT Support

The Real Consequences of Poor IT Support

IT support services are a vital component of every organisation. Enterprises today operate in a tech-dominated landscape, and IT support is key to helping them efficiently run their operations. Its primary role is to provide help to businesses that produce, market, and use technology products from phones and computers to hardware and software. That’s about every business out there.

But in the same way that strong IT support can boost an organisation’s capabilities in so many aspects, ineffective support can also cause some grave consequences for the business. Results from a study conducted by UK-based IT services firm A&OA revealed just how important IT support London is to companies.

Four in ten businesses claimed to have lost sales due to the lack of IT support, while 38 percent of the surveyed organisations said that their service provider failed to offer suggestions for system improvements, leading to poor performance. Clearly, IT support in London and elsewhere in the globe has a huge impact on businesses.

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Data Democratisation - What is It and Why is It Important?

Data Democratisation

In this Information Age, businesses have been inundated with all types of data from various sources—social, machine, and transactional data. Despite the rapidly growing flood of big data however, access to information primarily remains with those who have the technical capability to analyse the data.

Now, as more organisations realise the power of data to transform a business, many have recognised the need to make data more accessible to others. Hence, the conversation on data democratisation. In this post, we discuss what it is and why it could be beneficial to your business, why access to data was previously limited to a select few, and what you can do to implement a data democratisation strategy that equally addresses both risks and benefits.

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