An IT Support Blog from London

Read the latest IT news, tips and insights from IT Support pros at HTL Support

Reactive vs Proactive IT Support - Know the Difference

Reactive vs Proactive IT Support

When it comes to IT services, many businesses still go for the fix-it-when-it-breaks approach. And why not? They think that getting the services of an IT support company only when a problem actually arises will save them money. But does it really?

If you also think that saving your financial resources for a time when something breaks down is the right way to manage your organisation's IT ecosystem, then it's time for you to know all about reactive and proactive IT support. This should help you to determine which would work best for your business. But first, on to the definitions.

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318 Hits

5 Big IT Trends to Watch Out For in 2019

5 Big IT Trends to Watch Out For in 2019

The year 2018 saw advancements in technology that had never been witnessed. We’re talking about the explosion of voice technology such as Amazon Echo and the Google Assistant; low-code and no-code app development that has paved the way for fast, easy development of custom corporate apps; learning dexterity in robotics; successes in AI and natural language processing (NLP) that allow a machine to complete sentences, as well as other advances. And these breakthroughs are just the tip of the iceberg.

2019 is shaping up to be a year in which technology for business and tech in general continues to advance, perhaps not as dramatically as before, but it will build on the groundwork already set. Here are the 5 big IT trends that could be hogging the headlines in the next few months.

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330 Hits

8 Steps to Help Remote Workers Collaborate Better

8 Steps to Help Remote Workers Collaborate  Better

Working remotely is an increasing trend, with many enterprises tapping into the cost-saving benefits of remote working while employees enjoy the freedom that remote working brings. That said, remote working is still evolving, and in most companies there is room for improvement.

According to an HR News survey, 53% of UK employees do not think that their employers are doing enough to accommodate the needs of remote workers. The solution lies partly in the managerial approach, and in part in the deployment of technology. In this article, we will cover eight tech-led approaches that can boost the collaborative experience for remote workers.

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733 Hits

Open Source Vs Proprietary - Which Type of IT Solution Is Best For Your Business

Open Source Vs Proprietary - Which Type of IT Solutions Is Best For Your Business

It’s a no-brainer. Acquire the solution that is the only solution available. Especially if you have the budget for it and its benefits are crucial to your business. However, what if there are two or more equally attractive options? Oftentimes, the options belong to one of two camps - open source and proprietary. Which one is best for your business?

It’s important to identify the advantages of each camp before you start choosing, because a lot of the problems you can encounter later on are simply due to misconceptions about these two families of software.

There are now many grey areas in the market. For example, a proprietary solution also exposes a substantial, but not total, part of its source code to the public. In this article, we’ll only be focusing our discussions on traditional open source solutions and traditional proprietary solutions.

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Should Your Business Use A Password Manager

Should Your Business Use A Password Manager

Password security is a major issue that no business or enterprise can ignore. Countless hacking attempts succeed due to inadequate password security. However, remembering all those strong and (hopefully) unique passwords can be tedious, to say the least. Are password managers an alternative? Let’s take a look.

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662 Hits

IT System Failure: Why Prevention Is Better Than Cure

IT System Failure: Why Prevention Is Better Than Cure

All businesses suffer when their IT systems fail. The catastrophic fallout can result in considerable income loss and comprehensive damage to reputation. Customer confidence is a precious commodity, and it will evaporate in light of an IT system failure.

Curing the symptoms of an IT failure is possible, but also time-consuming and expensive. A systems outage of even a few hours could result in months' worth of lost earnings. How much value do you place on your brand image? Your brand will suffer considerably in light of a system failure.

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701 Hits

Why UK Companies Should Start Using Big Data Analytics

Why UK Companies Should Start Using Big  Data Analytics

Organisations now have access to more data than ever, but most are only able to use a fraction of this data, leaving a virtual goldmine of information resource untapped.  What companies don’t realise is that being able to harness this data effectively can yield business information that will prove valuable to the organisation.

The challenge is to extract relevant insights from the various forms and sources of big data which inundate enterprises on a daily, even hourly, basis. The key to meeting this challenge is Big data analytics.

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787 Hits

5 Benefits Of Outsourcing Your Business IT Support

5 Benefits Of Outsourcing Your Business IT Support

Medium to large operations face a tough decision when choosing how to provision IT support, either  internally or by means of an outsourced provider . Both routes carry costs, benefits and disadvantages.

The stand-out benefits of IT outsourcing

After many years of providing outsourced IT support to countless businesses, HTL has come to see the specific areas of a business which benefit most from outsourced support, and why outsourcing is often the better choice. As a result, we think you should evaluate these five benefits when considering outsourced IT support.

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1109 Hits

The Importance of Video Conferencing - and How To Get It

The importance if video conferencing

Video conferencing has been affordable for companies large and small for many years, yet many businesses have not wholeheartedly adopted collaboration by video. Though it is estimated that 64% of companies already use video conferencing for meetings, many operations skip video collaboration altogether, despite the rapid growth in the number of people working from home, including in the UK.

If your company relies solely on phone calls, IM and emails to communicate, it is worth taking a step back and considering the benefits of video conferencing. Keep reading as we outline the benefits of video conferencing, and the video collaboration options available for your business.

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929 Hits

97 Percent Of Companies Don't Have A GDPR Plan

Does your company have a plan to prepare for GDPR

Only two months left before GDPR is implemented any eligible organisation not following the regulations could suffer colossal penalties, as much as four percent of the company's annual turnover or 20,000,000 Euro’s whichever is the Greater!

Does GDPR applies to you?

Only half of UK businesses are even aware of GDPR, whilst a solitary three percent are prepared for the upcoming Cut-off date. Many of large organisations such as EBay, Yahoo and Adobe have had data breaches. Therefore many companies assume that the new regulations only apply to companies dealing with personal data -unfortunately this is not the case!

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