An IT Support Blog from London

Read the latest IT news, tips and insights from IT Support pros at HTL Support

7 Office 365 Add-Ons That Boost Productivity

7 Office 365 Add-Ons That Boost Productivity

Unless you’re on G Suite, chances are that your company’s staff uses Office 365 apps such as Word, Excel, and Outlook on a daily basis. Office 365 remains the go-to cloud service simply because most office workers are accustomed to Microsoft’s long-standing productivity suite.

Though Office 365 packs in plenty of functions, there is also a wide range of productivity plug-ins that can help you get even more out of your everyday Office apps. We list seven top examples below, and chances are that at least one of these apps will make your working day just that bit more productive.

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Tips for Secure Remote Working During The COVID-19 Lockdown

Secure Remote Working During The COVID-19 Lockdown

We know that remote working is increasingly becoming the norm. A 2019 survey by IWG found that more than 50% of employees around the world are working off-site for more than 2.5 days in any given week. However, the scale of remote working we’re seeing right now is unprecedented – government-imposed lock-down is pushing businesses to adopt remote working like never before.

One could argue that most companies are reasonably well prepared for remote working and will by consequence have the right security measures in place. While that is true for many companies, other organisations might find the sudden and involuntary push to remote working a bit of a shock and will rightly be concerned about the security implications.

In this article, we cover key remote working security tips for those companies which are suddenly adopting remote working. Even if your organisation has embraced remote working in the past, consider reviewing the tips below to make sure your security practices are watertight.

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What to Watch Out for When Outsourcing Your IT

What to Watch Out for When Outsourcing Your IT

IT outsourcing often wins the debate between in-house IT or outsourcing technology requirements to an IT support company, businesses commonly opt for the latter because outsourcing reduces costs, draws in more expertise and allows businesses to focus on core competencies.

Sometimes, however, companies decide to take IT back in-house or do not consider outsourcing. A few horror stories or a bad outsourcing experience can often sour the mood around outsourced IT. Like a lot of things in business and technology, getting the most out of IT outsourcing – and avoiding the horror stories – just involves a degree of awareness and the right steps.

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AI in Customer Service - Would It Work for Your Business?

AI in Customer Service

Artificial Intelligence (AI), the creation of intelligent machines that emulate human thinking and decision making, has long been touted as one of the most disruptive technologies of this decade—and for good reason too. From healthcare to finance to manufacturing and even in our homes (think Alexa, Roomba, etc.), AI has permeated almost every aspect of daily living.

A common misconception among SMBs is that only an IT company or big corporations can leverage AI. But the truth is, many businesses are already using AI solutions, especially in customer service, where it is making a significant impact.

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How Does Outsourcing IT Support Improve the Overall Business Flow?

How Does Outsourcing IT Support Improve the Overall Business Flow

London-based companies whose business processes depend greatly on IT systems need to have an IT support team (or, for small businesses, a one-man team) which can keep those systems in excellent condition. With the right IT support, London companies can maintain a smooth business flow.

Employing an IT team is one option, but businesses can also hire an IT support company to manage and maintain those IT systems on their behalf. This second option will actually improve overall business flow. Allow us to explain why.

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7 Ways to Tell If Your IT Support Provider Is Ready to Grow with You

7 Ways to Tell If Your IT Support Provider Is Ready to Grow with You

Technology is so central to the operations of any organisation of size that, irrespective of field of business, technology has the ability to either drive or impede growth.

For this reason, a continued close match between your business and your IT support company is essential to growing your business. Your support provider must grow, scale and respond with your organisation.

But how do you know whether the IT outsourcing provider you are currently using can grow alongside your business? We think these are the seven key capabilities you should identify.

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743 Hits

5 Things You Can Do to Prevent A Data Breach

5 Things You Can Do To Prevent A Data Breach

Data breaches can be very costly. Costs can include the usual financial consequences such as response and remediation, customer breach notification, litigation expenses and regulatory fines, but can also include less obvious consequences such as the cost of business disruptions, loss of customer trust and higher insurance premiums.

Clearly, it’s imperative for businesses to find ways to avoid a data breach, and here is how it can be done.

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Importance of Outsourcing Your IT Support as You Grow Your Business

Importance of Outsourcing Your IT Support as You Grow Your Business

Start-ups and small businesses are often highly cost-conscious, with a can-do attitude that usually sees the founders becoming involved in a range of non-core activities – including in supporting the IT that helps businesses tick over.

However, as a business grows, owner-managers must realise that it’s impossible to personally service every business requirement, and that experts in their respective fields, such as IT, can deliver so much more.

In this article, we outline how taking steps to outsource IT support can help you grow your business more quickly and more sustainably. Read on to find out why outsourced IT support is an essential step for growing businesses.

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1298 Hits

Choosing the Right IT Support Company: When Is the Time to Switch

Choosing the Right IT Support Company: When Is the Time to Switch

Technology is central to your business, but your business may not necessarily be in the business of technology. That’s why you rely on an IT support company to conduct the day to day maintenance of the tech that supports your business.

Over time, however, there may come a need for a change in support providers. Your business may grow, presenting increasingly complex technology needs that your existing supplier cannot cope with. Or, your support company may simply drop the ball too frequently.

What are the signs that your company should consider switching, and how should you go about making this switch? Read on to find out!

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1346 Hits

Why You Should Consider Adopting a Multi-Cloud Strategy

Why You Should Consider Adopting a Multi-Cloud Strategy

Cloud solutions have revolutionised the IT industry, because they offer a lot of advantages over locally-hosted computing infrastructures. Therefore, it is no surprise that businesses have evolved their systems to allow them to migrate to a cloud environment.

A cloud-based strategy is far from perfect, however. All cloud computing vendors have, at some point failed, experienced major downtime and/or been subject to massive DDoS attacks. Dealing with any of these scenarios would have a significant negative impact on any organisation. That’s why it’s time to consider a multi-cloud strategy.

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