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Remote monitoring explained: How HTL keeps its finger on the pulse of your systems

Remote monitoring explained: How HTL keeps its finger on the pulse of your systems

Continually reviewing your vital signs

Remote monitoring is one of the most powerful IT support tools available. Most importantly , rather than just detecting hardware and software faults in real time, it is also able to provide the capability to predict failure.

By analysing log files created by hardware devices and active services, remote monitoring applications are able to identify events and conditions which precede failure. This is exceptionally beneficial, because it frequently allows remediation of minor problems that are precursors of bigger failures.

As an example, consider a temperature sensor in a server. Increasing temperature is indicative of a cooling problem, such as a failed fan. If the problem is unresolved, a processor crash is likely and this will take the server offline. It may even cause permanent damage.

Analysing the server logs and detecting the rising temperature enables pre-emptive action to be taken to rectify the problem. Changing the fan before temperature reaches the maximum operating temperature prevents sudden failures that disrupt business and productivity.

If the underlying principle were applied to human medical practice, then remote monitoring is a little like your doctor continually reviewing your vital signs from their surgery, wherever you happen to be.

HTL Proactive Warning Service

We apply remote monitoring to deliver our Proactive Warning Service (PWS). PWS monitors your servers and/or workstations 24 x 7, and alerts our service team if there are any problems. More often than not, this allows us to fix a problem before it becomes critical. We find that clients that take out this service have more reliable systems with higher uptimes.

Some key items that the service monitors are:

  • Windows Services - vital components of a server’s operating system
  • Availability of various network devices, remote offices or your website
  • Free disk space and database sizes - both essential - for avoiding server crashes
  • RAID storage array disk failure

Our service:

  • Sends email summaries so our clients see what’s happening
  • Generates reports with analysis that enables the identification of trends
  • Automates alerts so our team knows there is a problem and responds in a timely manner

The benefit of increased technology reliability with HTL Support

For the majority of today’s businesses, technology is business critical. Remote monitoring provides an excellent way of reducing the risk of technology failure impacting productivity and damaging the ability to service the needs of clients and customers

For more information and costs for the HTL Proactive Warning Service, just click here.

To get started with HTL Support Proactive Warning Service and enjoy the benefit of increased technology reliability in your business, simply get in touch today.

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