An IT Support Blog from London

Many UK businesses now operate using remote and hybrid work models. These flexible work approaches were initially considered temporary solutions, but have since become the norm. According to data from the Office for National Statistics (ONS), around 28% of UK employees worked remotely a few days per week in 2024, while 13% were in full remote work mode.

It’s worth noting that the numbers are expected to remain steady or grow in coming years. This means small and medium-sized enterprises (SMEs) in London and beyond need to make sure their IT infrastructure is ready for the long haul. It’s time to seriously assess how IT systems support remote work.

To stay competitive, businesses must consider long-term investment in secure, scalable, and flexible technology setups. Let’s look at what that involves, and how reliable remote support can help.

Budgets can get tight and often one of the first things companies look at trimming is IT support services.

At first, it looks like it’s something that a business can forgo. But treating technology with a "wait until it breaks" mindset, to save money, is often a costly financial illusion.

Your business may be saving a good amount of funds at first... but it can mean technology inefficiencies that don't show up immediately on a balance sheet. And worse, unpatched security gaps can leave your company vulnerable.

Another year is ahead of us and yet IT security threats are in no way letting up. Instead, the next months will continue to be challenging as data protection remains a major concern for enterprises. The rapid adoption of all things digital has also exponentially increased the threat surface through which cyber criminals can attack.

But which present the biggest cyber security dangers for this year? Will there be new threats or will the old ones simply evolve to pose greater difficulties? In this blog post, we take a closer look at the top 5 challenges that security experts believe could put business organisations at biggest risk this year.

An IT support ticket system is a key backbone of IT services. It determines the flow of customer service, from when your customer reaches out with their concern or request until you address or solve it. Without effective ticket handling processes, you get unnecessarily long downtimes that cut down on productivity and decrease client satisfaction. The more issues left unresolved, the more it can cost your business.

It’s well worth noting that clients may also refer to internal customers—employees who have issues with their devices or IT-related tasks. Resolving their concerns allows them to get back to work sooner and do their core functions. It is thus crucial to realise that reliable IT support services can improve efficiency in the day-to-day operations, give you an edge over competitors, and propel your company to greater heights.

It’s a back-and-forth sentiment that’s not uncommon in many organisations: business executives believe that IT is not doing enough to support business goals while IT leaders are of the opinion that management is holding out on IT investments, preventing them from doing more. In today’s ever-evolving business landscape where the right use of IT can give organisations a competitive edge, the need for aligning technology with business objectives has never been more important.

Both sides–management and the IT organisation – may assert that they are working towards the achievement of the company’s goals. But unless their efforts are aligned, i.e. IT contribution is clearly manifested in efficiency, productivity, and profitability, top management will be hard-pressed to see technology as an enabler of core business strategies and IT people will continue to feel underappreciated.

Technology expenditure is usually taken on in a reluctant manner: few businesses rush forward with adopting the latest technologies, instead deferring IT expenditure for as long as they can. Whether it is updating on-premise servers, migrating to the cloud or overhauling a creaking website – management teams tend to delay spending the funds for as long as possible. But is this wise? Are there hidden costs to squeezing the last bit of usage out of outdated technology?