An IT Support Blog from London

Managed services is a sector that’s growing rapidly – according to a MarketsAndMarkets metric, managed services will grow from a global value of USD 223bn in 2020 to USD 329bn to 2025. This is clearly outsize growth, which indicates the growing popularity of outsourcing IT – for businesses large and small.

But why is managed IT embraced by so many companies around the world – and at such a scale? In this article we will look at some of the various benefits of managed IT services, showing why, when seeking IT support London companies often choose managed services.

We also cover some of the things you should watch out for when hiring managed IT services and point to a possible compromise that may fit companies that have unique IT requirements: augmenting in-house IT with managed services.

Organisations wouldn’t change their IT support provider if they can help it, thinking that putting up with the subpar quality of service is better than being left in chaos with the absence of tech support. After all, finding out that your managed services provider (MSP) is not as dependable as their service level agreement (SLA) would have you believe is something that you would rather not act on because changing providers could mean significant business disruption.

Still, staying in a disadvantageous partnership with an unprofessional service provider will do your business more harm than good in the long run. Whether it’s your MSP’s lack of concern for cybersecurity, slow response to reported issues, unwillingness or inability to adapt to your changing needs as a company — and everything else in between, these incompetencies are costing your business time, money, and opportunities.

But what shortcomings should you consider as ultimate deal breakers in IT support London or elsewhere? If you’re not quite sure whether it’s still worth waiting for your service provider to improve their service, here are 5 signs that will tell you that yes, your business deserves better quality IT support.

Used IT equipment must be disposed of responsibly. When we say that, we refer not just to the environmental footprint of used IT equipment – we also refer to data security. Your IT asset disposal (ITAD) process or IT support vendor must also include fully wiping data on the IT kit that you are disposing.

Correct IT asset disposal is essential if you want to prevent information security risks. That said, you can also enjoy some returns on your used IT if you dispose of it correctly – particularly where companies are undergoing large shifts in IT and there is a significant volume of equipment involved.

A good percentage of companies in London and across the globe are already implementing a Bring Your Own Device (BYOD) policy. This move has not only significantly lowered organisations’ investment in corporate devices but has also proven to be very convenient at this time when the current health crisis is propelling the rise of remote working arrangements.

It’s best to keep in mind, however, that the implementation of BYOD environments has their own set of pain points that should be seriously evaluated and addressed. To find the solution for these issues, the services of an IT support professional are vital.

Corporate workloads are increasingly handled in the cloud, but many companies still operate a large number of servers to deal with legacy applications – or to support applications that they prefer to run on-premise. Even where applications are run in the cloud it may well be that your company is responsible for server support and maintenance where applications are custom in nature.

In this article, we outline why it is critical to ensure that your company takes the necessary care to support and maintain its servers – whether on-premise, or in the cloud. We also point to how an IT support company can help your organization to run safe, secure, and optimised servers.

Readers of this blog will be intimately familiar with the way technology delivery has changed over the years. Locally-hosted server racks are history. Instead, companies rely on cloud vendors large and small to deliver essential business services via web apps – or software as a service (SaaS).

Web apps, however, bring a whole new challenge to cyber security solutions. In this article, we outline why web app security matters and what your company can do to ensure that the web apps it uses remain secure.

Growing businesses need IT support even more than established companies – after all, setting the right IT in place during a period of growth will help support growth and ensures that your business does not end up held back by creaky tech infrastructure.

But not all IT support companies are equally good at providing tech support to growth-hungry companies. In this article, we outline a few key points growing businesses should look out for when choosing an IT support partner.

Much as companies would like to use their devices and equipment for decades, sadly there’s an end for everything. Well not all perhaps, but at least for the programs and applications that are installed in workstations of organisations, the end may come sooner than anticipated. And enterprises must be prepared for this.

IT support services are a vital component of every organisation. Enterprises today operate in a tech-dominated landscape, and IT support is key to helping them efficiently run their operations. Its primary role is to provide help to businesses that produce, market, and use technology products from phones and computers to hardware and software. That’s about every business out there.

But in the same way that strong IT support can boost an organisation’s capabilities in so many aspects, ineffective support can also cause some grave consequences for the business. Results from a study conducted by UK-based IT services firm A&OA revealed just how important IT support London is to companies.

Four in ten businesses claimed to have lost sales due to the lack of IT support, while 38 percent of the surveyed organisations said that their service provider failed to offer suggestions for system improvements, leading to poor performance. Clearly, IT support in London and elsewhere in the globe has a huge impact on businesses.

Cloud computing, the delivery of on-demand computing services over the internet, has revolutionised the way businesses operate across many industries. Cloud storage is one of its most commonly-used applications. This storage method offers many benefits that can prove to be very advantageous for every company that uses it.

Numerous organisations have already switched to the cloud for their storage needs, and it’s only a matter of time before the majority of all data of most enterprises will be stored in the cloud.