An IT Support Blog from London

Read the latest IT news, tips and insights from IT Support pros at HTL Support

How to Provide Efficient Business-As-Usual IT Support

Business as Usual IT Support

Business as usual. A term that denotes the humdrum of everyday life, and in the case of businesses, of a usual workload. Despite the connotation of an unexciting, rather mundane routine, if corporate leaders and office managers would really think about it; processes, systems, and the workplace doing business as usual is an ideal state because this means that operations are running smoothly.

More often than not however, business operations require a lot of time and resources, and it’s difficult to ensure that things are working seamlessly at all times. In the UK for instance, inhouse IT staff and IT support London teams are relied on to carry out everyday technology-related tasks that allow operations to continue without disruptions.

Now post-pandemic, as the world moves on adjusting to what is now the new normal—a state where enterprises are highly-reliant on technology, the demands on the IT organisation have become even heavier.

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4 Emerging Technologies That Could Define the Future of Work

Future of Work

With COVID currently making a huge impact on how we work, it should be safe to say the future of work is bound to deviate from what we thought was the original course prior to the pandemic. Already now, after 2 years of combining remote work with traditional work practices, companies are starting to accept the fact that remote work is here to stay. This in turn has driven increased adoption of remote work-enabling technologies such as VDI DaaS, and cloud computing.

While globally disruptive events like this pandemic can certainly influence work practices, there are also emerging technologies that can have a similar effect. Here are four of them.

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5 Tips to Better Data Centre Management

Data Centre Management

Data has become a highly-prized asset in today’s business environment, and the data centres that store all the valuable information have thus, moved far past being mere storage facilities to becoming key business resources. Managing and maintaining a data centre however, is a multifaceted process that requires the right people, skills, and tools.

What makes managing a data centre more complex is the fact that the modern version of it is no longer just the rows of neatly-stacked on-premise IT infrastructure as they are often represented in stock images. Instead, the data centre now has extended beyond traditional boundaries and could be spread across multiple physical sites, colocations, and the cloud.

In this post, we discuss five key best practices that data centre administrators can implement to ensure that their IT infrastructure is operating at peak efficiency.

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The True Costs of IT Infrastructure - And How to Reduce It

True Costs of IT Infrastructure

The costs of IT infrastructure and operations are undergoing a dramatic change. Before, practically all IT costs revolved around hardware and software purchases, maintenance, and upgrades. Today, however, with the rise in cyber threats, the advent of cloud computing, and the emergence of new business-impacting factors (e.g. the current pandemic), companies are faced with additional costs which, if not managed properly, can seriously impact other areas of the business.

Gartner projects that IT spending will reach an astounding $4.5 trillion in 2022, the highest year-over-year jump in more than 10 years. Let’s have a look at the key areas where IT costs are expected to come from and what you can do to reduce them.

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How MSPs Can Provide Big Benefits for Small Businesses

MSP Benefits

London-based small businesses that outsource their IT functions to a managed IT support London provider can improve cost efficiencies, reduce downtimes, improve cybersecurity capabilities, and gain several other major benefits. But what exactly is managed IT support and what are the benefits this type of service can offer?

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7 Best Practices in Managing Your IT Support Ticket System

IT Support Ticket System

An IT support ticket system is a key backbone of IT services. It determines the flow of customer service, from when your customer reaches out with their concern or request until you address or solve it. Without effective ticket handling processes, you get unnecessarily long downtimes that cut down on productivity and decrease client satisfaction. The more issues left unresolved, the more it can cost your business.

It’s well worth noting that clients may also refer to internal customers—employees who have issues with their devices or IT-related tasks. Resolving their concerns allows them to get back to work sooner and do their core functions. It is thus crucial to realise that reliable IT support services can improve efficiency in the day-to-day operations, give you an edge over competitors, and propel your company to greater heights.

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Eight Top Tips to Help Your Business Stay Ahead of The Tech Curve

Eight Top Tips to Help Your Business Stay  Ahead of The Tech Curve

Technology has always moved rapidly –even more so in today’s cloud-centric world where the next major feature is an automatic update away. Needless to say, the companies that can make the most of the technology available to them are likely to enjoy a competitive advantage over their peers.

How can businesses stay ahead of the technology curve – making maximum use of the technology available to them, while ensuring that competitors never gain a competitive advantage due to their greater ability to harness the latest technology? Let’s take a look.

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The Rise of Desktop-as-a-Service: What Is It and Why Would You Need It?

The Rise of Desktop-as-a-Service

The widespread adoption of cloud computing has added a lot of acronyms into our vocabulary, the most common of which are SaaS, PaaS, and IaaS. Indeed, the era has ushered in cloud solutions that deliver software, platform, and infrastructure to consumers and businesses on an on-demand, pay-as-you-go basis.

Now here’s an added cloud computing offering (and another acronym) that you may not be as familiar with but one that many organisations are already benefiting from: Desktop-as-a-Service or DaaS.

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What Makes an Effective IT Support Helpdesk?

What Makes an Effective IT Support Helpdesk

 

Technology has become an integral part of every organisation today, and business executives have learned that IT investments allocated wisely pay off in spades. But just as technology is essential to ensure effective business operations, IT support services play an integral part to that efficiency as well.

Reliable tech support helps your employees and customers deal with the everyday challenges that they may encounter, particularly those concerning digital hardware, IT solutions, and tech products. If your business is located in the UK, a secure and smoothly-running system, thanks to good IT support in London, allows you and your staff to focus on the core tasks at hand.

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How Microsoft 365 Can Keep Your Users Safe from Phishing

Microsoft 365

Microsoft 365, which encapsulates Office 365, is incredibly popular – and one of its most commonly used components is Exchange Online and Outlook – Microsoft’s online email server and desktop and mobile email client, respectively.

When it comes to email, security is a big concern – with one particular email security topic increasingly making the headlines. We’re talking about phishing, a frustratingly effective e-mail attack that’s experienced by 86% of businesses, according to the 2020 UK Cyber Security Breaches Survey.

In this article, we will outline what a phishing attack is – and explain how Microsoft 365 and its component email services can help protect your company against phishing attacks.

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