Many UK businesses now operate using remote and hybrid work models. These flexible work approaches were initially considered temporary solutions, but have since become the norm. According to data from the Office for National Statistics (ONS), around 28% of UK employees worked remotely a few days per week in 2024, while 13% were in full remote work mode.

It’s worth noting that the numbers are expected to remain steady or grow in coming years. This means small and medium-sized enterprises (SMEs) in London and beyond need to make sure their IT infrastructure is ready for the long haul. It’s time to seriously assess how IT systems support remote work.

To stay competitive, businesses must consider long-term investment in secure, scalable, and flexible technology setups. Let’s look at what that involves, and how reliable remote support can help.

Most offices today rely on technology to run smoothly. Enter any workplace and you’ll see laptops, desktops, smart devices, servers, and printers as part of daily business operations. These tools help improve productivity and efficiency. But they do come with a cost that’s far less obvious than the financial one: the environmental.

The digital sector is responsible for around 4.75% of the UK’s total greenhouse gas (GHG) emissions. That includes everything from electricity use to manufacturing and disposal of devices. It’s a growing concern, especially as more entrprises move to cloud services and use connected devices.

For small and mid-sized enterprises in the UK, this is something worth looking at. Reducing emissions doesn’t always mean big changes. Sometimes, it's about smarter decisions, especially when it comes to technology.

London's business landscape is vibrant and competitive, and also at the cutting edge – where for all intents and purposes, technology is not just a tool but the backbone of every successful company in London.

Managing customer data, facilitating communication, harnessing AI – you name it, London businesses depend on IT support and reliable IT support is therefore a critical component that supports your business's ability to thrive.

Yet there's a common misconception that high-quality, proactive IT services are an expensive luxury reserved for large corporations, so sometimes companies underinvest in IT support, or do not invest at all. Worse, some rely on a "break-fix" model, where problems stew until addressed only once the business sees disruption.

There’s a better way: companies in London can get the It support they need, at the price they can afford.

Information technology is important to a business. In fact, it’s easy to argue that the importance of IT is growing. Leaders are recognising this, Spiceworks’ 2020 State of IT report found that 44% of businesses are planning to grow IT expenditure in 2020, compared to 38% in 2019.

Merely throwing cash at IT is not enough, however. When evaluating options for IT support, London companies much seek out the right IT partner – a partner that can support your business in times of difficulty, and a partner that helps your business make the most of its technology investments.

In this article, we present five core areas you should look at when evaluating your existing IT support partner, or as you choose your next technology support partner.

Choosing an IT support company is not a decision that should be taken lightly. Bear in mind that, due to the deep dependence of modern businesses on their IT infrastructures, the choice of IT support company can make a substantial impact on business processes. In this post, we outline 10 important questions you need to ask when choosing from a list of candidates.