An IT Support Blog from London

Read the latest IT news, tips and insights from IT Support pros at HTL Support

6 Automation Tools for Efficient IT Support Delivery

Automation Tools

IT support is a fundamental service every organisation should provide regardless of size or industry. Reliable tech support creates a lasting positive impact for both external and internal customers. For end-users, a successfully-resolved tech issue with the company’s software product leaves them with a pleasant customer experience — one that they are likely to share with others. At the same time, IT support services that can promptly troubleshoot employees’ technical issues promotes productivity and general operational efficiency.

Larger enterprises may opt to have two separate support teams responsible for troubleshooting internal network problems and for dealing with customer concerns respectively. Smaller businesses, on the other hand, often maintain just one IT team to handle both external and internal tech support. Regardless of the logistics, one thing has become clear as people and organisations rely more on technology: IT solutions and automation tools are a great help in streamlining processes and improving service quality.

In this post, we highlight 6 help desk automation tools that can boost your business’ IT support desk.

Continue reading
  1421 Hits
1421 Hits

Cost-Effective IT Solutions: 5 Financial Benefits of MSPs for Businesses

Cost Effective IT Solutions

Given the advanced IT solutions that are available to enterprises today, there’s no question that the business landscape is evolving—and fast. Technology is the driving force behind these rapid changes and if companies are not prudent enough, the influx of different tech tools can drive up IT spending without the anticipated benefits. One way of making your tech solutions work for you in ways that can create a real impact on your bottom line is to engage the services of a managed services provider or MSP.

Continue reading
  1107 Hits
1107 Hits

Cloud Computing and the Changing Role of IT Managed Services

Cloud computing and Managed IT Services

As one of the most groundbreaking technologies of our time, cloud computing has revolutionised the way people do business. The cloud’s many characteristics have allowed organisations to change the way they approach and provision IT infrastructure. But these benefits—flexibility, scalability, agility, and cost-effectiveness, among others, can only be realised if companies are able to recognise what the cloud offers and leverage these features.

In order to maximise the cloud’s features, businesses now turn to managed IT services for guidance. So just as enterprises have evolved because of cloud services, so have managed services providers (MSPs). In this blog post, we look into the ways that organisations have come to rely on cloud services, understand how the cloud is evolving, and explore the role of IT managed services in maximising opportunities provided by the cloud.

Continue reading
  1476 Hits
1476 Hits

7 Security Measures Essential to Robust IT Support

Security Measures

No one can argue that IT support is a fundamental part of any organisation. After all, customer support for both internal and external users facilitates efficient delivery of IT services and helps build strong client relationships. Like any other department in the enterprise however, IT support services are also susceptible to cyber attacks.

If you want to prevent your help desk from falling victim to ever-advancing cyber threats, it’s best to secure your IT support service. In this blog post, we discuss seven vital security measures that are integral to strong IT support. Before that though, it’s important to understand.

Continue reading
  1618 Hits
1618 Hits

5 Ways to Leverage AI and Cloud Services for Business

Leverage AI and Cloud

Among the key technologies pushing businesses forward today are artificial intelligence (AI) and cloud computing. The numbers back this up. AI, for instance, is projected to be a mind-boggling $407-billion dollar industry by 2027, growing at a projected compound annual growth rate of 37.3% from 2023 to 2030. Cloud services, in the meantime, continue their steady rise, with Infrastructure-as-a-service (IaaS) and Platform-as-a-Service (PaaS) forecast to show the highest end-user spending growth for this year.

The high adoption rates for these two industries are certainly not out of coincidence or sheer luck. Since cloud computing gained significant traction and became mainstream in the late 2000s, it has served as a huge driver of change in how organisations do business. The entry of artificial intelligence and machine learning algorithms have only served to enhance the cloud’s adaptability and its capability to leverage data.

Continue reading
  1535 Hits
1535 Hits

The Advantages of Cloud Managed Services for Enterprise Businesses

Cloud Managed 
Services

The power of cloud computing has been making transformative changes in many organisations across all industries. Access to cloud solutions have paved the way for businesses to achieve scalability and flexibility in a timely and cost-effective manner, allowing them to innovate and grow with remarkable agility.

As cloud environments meet more intricate and greater business demands however, managing the complexities of cloud applications, platforms, and infrastructure has proven to be a daunting challenge for many companies especially larger enterprises. Cloud managed services have thus, stepped into the picture to address this growing concern of many organisations.

Continue reading
  975 Hits
975 Hits

How IT Managed Services Can Help with Cloud Migration

Managed IT Services

Cloud technology remains the go-to strategy for businesses looking to save on upfront costs, gain operational efficiencies, and improve scalability. In fact, the Flexera 2023 State of Cloud Report reveals that companies are refining their cloud approaches to maximise cloud use.

A greater number of enterprises are embracing hybrid cloud and multi-cloud strategies, and public cloud adoption is rapidly increasing as well. Despite these developments however, there remain several challenges to cloud adoption including security/privacy, lack of qualified cloud experts, compliance, and other setbacks to cloud migration.

In this post, we discuss what cloud migration is, the possible challenges that come with it, and how IT managed services can assist enterprises in their cloud journey.

Continue reading
  1127 Hits
1127 Hits

8 Benefits of Outsourcing IT Support

Outsourcing IT Support

Technology is evolving at a rapid pace, and along with it, innovative solutions in the business world. For enterprises, keeping up with technological developments also means ensuring that your organisation’s hardware, software, and computer networks are working efficiently. But this is easier said than done for smaller businesses with limited IT budgets.

The reality is that maintaining and managing IT infrastructure can be a complex and time-consuming task that usually requires specialised skills and expertise. IT talent, however, is becoming increasingly difficult to acquire and retain in today’s technology-driven business environment. For this reason, many organisations are seeing outsourced IT support as a cost-effective and efficient option to meet their technical support needs.

In this post, we take an in-depth look at outsourced IT support—what it is, what types there are, and what benefits you can gain from IT outsourcing.

Continue reading
  2586 Hits
2586 Hits

5 Trends Driving the IT Managed Services Industry

Managed IT Services Trends

There’s been a lot of technological advancement going on in the past decade or so, and it’s all organisations could do to keep pace. But it’s essential that they do. After all, leveraging new technologies and tools while ensuring that their IT infrastructure is equipped for such demand is key to having enterprises operate efficiently, maximising profits, and remaining competitive in their field.

Managing all these however, can easily get overwhelming for small and mid-sized businesses who don’t have a full-time IT staff on board. This is where IT managed services providers have proven to be invaluable. Managed services providers (MSPs) take on the crucial tasks of monitoring and maintaining IT systems—networks, servers, workstations, etc.; installing and updating software; hardware maintenance, security and compliance management, managed IT support, and more. And just as technology is evolving, so are the services of MSPs.

In this post, we'll explore some of the latest trends in IT managed services, including how emerging technologies like AI and automation are being utilised, the growing importance of cybersecurity, and the rise of cloud-based services.

Continue reading
  1893 Hits
1893 Hits

Tech Support Vs Customer Support Understanding the Key Differences

Tech Support VS Customer Support

Exceptional customer service is par for the course today as businesses are getting more competitive. Besides, given the general reliance on technology, and with some people being less tech-savvy than others, support services have become even more of a necessity.

That customers demand more and better in terms of customer service is also a factor that enterprises should seriously consider. According to software company Freshworks’ collection of customer service statistics for 2023, “64% of customers want a reply within an hour of posting on Twitter, and 85% of customers said they expect a company to respond within six hours.” Quite a tall order, that.

But as to what type of support service should be offered is something that businesses have to identify first: is it technical support or customer support? Confusion between the two is rather common and because of this, the terms are often used interchangeably. This blog post will look into the key differences between tech support and customer support, and why it’s essential to know the distinction.

First off, let’s review their definitions.

Continue reading
  1283 Hits
1283 Hits
Top