What began as a necessity in the wake of a global pandemic has now become a firmly established work approach. According to ADP Research Institute’s People At Work 2024 Report, 12% of employees globally are fully remote, while 33% work in a hybrid setup. The report also reveals that 37% of workers say their company has become more flexible about remote work in the past year. Now whether the number of work-from-anywhere employees rises or falls, one thing remains clear: remote work is a standard operating model for many organisations.

This shift offers significant benefits for both businesses and their employees. Remote workers can pursue an improved work-life balance, while companies gain access to a wider talent pool. However, this work arrangement has opened distinct challenges for IT support teams who are tasked to maintain productivity, security, and connectivity across a distributed workforce. Providing remote IT support in this landscape requires a strategic approach that combines automation, cloud tools, and proactive security measures.

Amidst the global pandemic and even in its wake, remote work saw massive adoption in organisations worldwide. Along with it came a major reshaping in the dynamics of business operations. Enterprises embraced technology wholesale, especially digital solutions that enabled them to seamlessly shift to this new working paradigm. Through tech-enabled capabilities, many organisations were able to drive success in various aspects of the business, such as agility, customer relations, cybersecurity, and more.

Remote working, in particular, has allowed employees to perform their functions even without their physical presence in the office. Telecommuters (as they are also referred to) not only enjoy better work-life balance; they've shown increased productivity as well, according to research. Employees’ capability to work flexibly however, would not be possible if not for key support factors in place. Remote IT support, for example, is a valuable resource that remote workers have come to heavily rely on in the last few years.

In this blog post, we discuss how remote work impacts IT support and explore the importance of reliable IT support as more enterprises expand their remote operations.

From the unprecedented surge in e-commerce to the dramatic digital transformation, the current economic environment (largely impacted by the ongoing pandemic) has made one thing clear: technology is vital to business growth. Enterprises have realised this by now and are starting to make the necessary adjustments in their operations—and your UK-based SME should too. Fortunately, for start-ups and established but smaller organisations alike, the perfect solution for technological dilemmas can be found in remote IT support.

Advances in technology and the mindset shift of today’s generation of workers are causing businesses to rethink their approach to employee productivity. Add to that the challenges brought on by the current pandemic and you’ve got a workplace that is markedly different from what it was years ago. In this post, we discuss how remote work is changing the workplace, and what this means for your company.

We’re heading towards the end of the year and it’s becoming crystal-clear that remote working is going to be much more common in the medium and long term. The British Council for Offices suggests, for example, that most office workers do not think that they are going to return to the established pattern of five days in the office.

One novel aspect of the COVID emergency earlier this year was that many businesses were able to continue operating with relatively little disruption due to the wide range of accessible remote working tools on the market. However, facilitating remote working in an emergency is one thing: established, persistent remote working is another matter altogether.

In this article, we outline five key considerations to ensure that your staff can work remotely in a sustainable, competitive, and secure way.