An IT support ticket system is a key backbone of IT services. It determines the flow of customer service, from when your customer reaches out with their concern or request until you address or solve it. Without effective ticket handling processes, you get unnecessarily long downtimes that cut down on productivity and decrease client satisfaction. The more issues left unresolved, the more it can cost your business.

It’s well worth noting that clients may also refer to internal customers—employees who have issues with their devices or IT-related tasks. Resolving their concerns allows them to get back to work sooner and do their core functions. It is thus crucial to realise that reliable IT support services can improve efficiency in the day-to-day operations, give you an edge over competitors, and propel your company to greater heights.

As one of the key underlying technologies that enable cloud computing, virtualisation is largely responsible for many of the innovations and digital transformations in businesses over the last two decades. While you can certainly leverage virtualisation through cloud computing, you can also gain substantial benefits if you choose to use virtualisation directly, i.e., in your on-premises data center. Here are 6 ways you can do that.

From the unprecedented surge in e-commerce to the dramatic digital transformation, the current economic environment (largely impacted by the ongoing pandemic) has made one thing clear: technology is vital to business growth. Enterprises have realised this by now and are starting to make the necessary adjustments in their operations—and your UK-based SME should too. Fortunately, for start-ups and established but smaller organisations alike, the perfect solution for technological dilemmas can be found in remote IT support.

Some businesses would like to think that doing things the traditional way is best. Well, this may be true for certain tasks, but in general, technology has allowed processes to be done much faster and more efficiently—and that’s with the help of business automation.

Automation strategies have proven to be very effective for many enterprises, so much so that Gartner, Inc. speculates that 69% of managers’ current workload could be fully automated by 2024. If your organisation is not yet making full use of automation tools, this post should enlighten you on how your business can benefit from an automation strategy.

The world continues to grapple with the long term impact of the COVID-19 pandemic, and organisations are compelled to sustain remote working arrangements for their employees. In the haste to quickly adapt to the new and evolving work environment however, it appears that one essential concern has taken a back seat: security.

IT company Hewlett-Packard recently released Blurred Lines & Blindspots—a comprehensive global study assessing organisational cyber risk in today’s remote working era, and in it, a number of worrying, albeit unsurprising, findings were revealed. Of the over 8,000 office workers surveyed:

Like any other form of crime, when it comes to cybercrime, there’s always the temptation to take the view that “it would never happen to us”. However given that, every single day, more than 65,000 attempts are made to hack an SME in the UK, the risk of cybercrime is real for UK businesses – no matter their size, or their position in the market.

In this article, we outline some of the key points SMEs in the UK should think about around IT security. While most businesses would take at least some precautions, it’s nonetheless worth taking a more structured approach to IT security – even if your business is not enterprise-scale.

The widespread adoption of cloud computing has added a lot of acronyms into our vocabulary, the most common of which are SaaS, PaaS, and IaaS. Indeed, the era has ushered in cloud solutions that deliver software, platform, and infrastructure to consumers and businesses on an on-demand, pay-as-you-go basis.

Now here’s an added cloud computing offering (and another acronym) that you may not be as familiar with but one that many organisations are already benefiting from: Desktop-as-a-Service or DaaS.

Technology has become an integral part of every organisation today, and business executives have learned that IT investments allocated wisely pay off in spades. But just as technology is essential to ensure effective business operations, IT support services play an integral part to that efficiency as well.

Reliable tech support helps your employees and customers deal with the everyday challenges that they may encounter, particularly those concerning digital hardware, IT solutions, and tech products. If your business is located in the UK, a secure and smoothly-running system, thanks to good IT support in London, allows you and your staff to focus on the core tasks at hand.

Microsoft 365, which encapsulates Office 365, is incredibly popular – and one of its most commonly used components is Exchange Online and Outlook – Microsoft’s online email server and desktop and mobile email client, respectively.

When it comes to email, security is a big concern – with one particular email security topic increasingly making the headlines. We’re talking about phishing, a frustratingly effective e-mail attack that’s experienced by 86% of businesses, according to the 2020 UK Cyber Security Breaches Survey.

In this article, we will outline what a phishing attack is – and explain how Microsoft 365 and its component email services can help protect your company against phishing attacks.

As organisations gradually shift to the new normal, we see corresponding changes in the cybersecurity threat landscape that warrants adjustments in how businesses should frame their security strategy. While some of the older threats certainly still remain, there are a couple of new entrants that have only emerged as a byproduct of the new work environment.