HTL Support News

Read the latest information and thinking on the world of IT Support Services.

GDPR Business Briefing tickets – sold out in a week!

Are you ready for GDPR?

When you promote a business event that “sells out” in days, then you know you've chosen a topic of great concern and interest.

That’s exactly what happened when HTL Support announced it was hosting an event for London businesses, to provide insights and updates on the EU General Data Protection Regulation (GDPR).

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Top 4 Cyber Threats UK Businesses Need To Watch Out For in 2018

Top 4 Cyber Threats UK Businesses Need To Watch Out For in 2018

The cyber threat landscape continues to evolve and in order to maximise your cyber security budgets, and position resources where they are most needed, you need to know what threats are most likely to make an impact in the near future. To help you, we’ve put together a list of what we believe are going to be the top 4 cyber threats in the UK this year. 

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Three Effective Ways to Optimise Your IT Spending

Three Effective Ways to Optimise Your IT Spending

There is one area on which everyone concentrates when it comes to getting the most out of an IT budget: squeezing the supplier. Though getting commodity items at the best prices and achieving the most value out of the services and IT support costs you pay for is important, there are many other areas where careful consideration can result in far more optimal IT spending.

Deloitte’s 2016-2017 CIO survey found that, on average across all industries, expenditure on IT packages, staff and services accounts for 3.28% of a company’s turnover, with businesses in professional services industries commonly managing annual IT budgets of 6% of overall turnover. The importance of optimal spending is clearly very high. Here we outline a few of the top areas we think your business should focus on.

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Which Telecoms Alternative: Fixed Line, VoIP or Office 365 with Skype?

Which Telecoms Alternative: Fixed Line, VoIP or Office 365 with Skype

Most businesses intensively use electronic, text-based platforms such as e-mail and team chat for communications, but under many circumstances, a voice call still carries more weight than words on a screen. For this reason, telephony remains an important part of organisational communications, and picking the right infrastructure is equally important.

Your choice of telephone system will depend on many factors: is your company upgrading, or are you procuring a new system? The quality of your internet connection and the distribution of staff are also key influencing factors. Each choice of system has unique benefits and drawbacks, there really is no one size fits all solution but some options may be a better fit for your business.

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How Important is Penetration Testing to Achieving Optimal Network Security

How Important is Penetration Testing to Achieving Optimal Network Security

Let’s say you’ve already invested a fortune on network security. How do you determine that investment’s effectiveness in preventing a data leak or withstanding a deliberate cyber attack? Your best option would be to conduct a penetration test or pen test.

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Six Benefits of IT Infrastructure Standardisation in the Enterprise

Outsource Your IT Services and Keep Your In-House IT Guy

The reliability of the IT organisation plays a critical role in every enterprise, given how the use of technology has deeply entrenched itself into every business organisation. From being more of back office tools a few decades ago, IT systems are now front and center in many enterprises’ business activities.

With IT contributing significantly to customer-facing applications, analytics services, and even creating new revenue streams for the enterprise, it’s important for the IT group to maintains its operational and cost efficiency. One way to ensure that the IT network competently responds to business needs while keeping within budgets is to implement IT infrastructure standardisation.

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Outsource Your IT Services and Keep Your In-House IT Guy

Outsource Your IT Services and Keep Your In-House IT Guy

Do we keep our IT services in-house, or do we outsource IT responsibilities? That is the question many management teams ask themselves when they look at the benefits of managed IT services. Outsourcing IT services save costs, introduces new knowledge and helps businesses focus. However fully outsourcing IT functions is not the best route for every organisation, and there are pros and cons to each approach. But how about opting for a mixed model?

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Announcement of Expansion at London IT Support Company

Announcement of Expansion at London IT Support Company

Leading IT Support Company, HTL Support, has acquired Serviced Cloud – the long-established private Cloud Company.

HTL’s recent expansion has played a key role in the Serviced Cloud merger. The two companies have worked closely together for many years in what has been described as a natural partnership, providing a bespoke service for large and small business.  The merger represents a formalizing of the business arrangements, yet will be seamless for the special relationship with customers. There has been no disclosure relating to the costs to HTL in taking Serviced Cloud under its umbrella.   

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How Can You Tell if Technology is Not Aligned to Business Objectives?

How Can You Tell if Technology is Not Aligned to Business Objectives?

It’s a back-and-forth sentiment that’s not uncommon in many organisations: business executives believe that IT is not doing enough to support business goals while IT leaders are of the opinion that management is holding out on IT investments, preventing them from doing more. In today’s ever-evolving business landscape where the right use of IT can give organisations a competitive edge, the need for aligning technology with business objectives has never been more important.

Both sides–management and the IT organisation – may assert that they are working towards the achievement of the company’s goals. But unless their efforts are aligned, i.e. IT contribution is clearly manifested in efficiency, productivity, and profitability, top management will be hard-pressed to see technology as an enabler of core business strategies and IT people will continue to feel underappreciated.

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Budgeting for IT in The World of Cloud Services

Budgeting for IT in The World of Cloud Services

Settling the finances around your company’s IT requirements can be a fraught process, with information technology often at the bottom of the list of priorities when fixing budgets. Cloud computing has the potential to make budgeting for IT requirements far easier, but there are pitfalls along the way.

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