An IT Support Blog from London

Read the latest IT news, tips and insights from IT Support pros at HTL Support

Security Now: 5 on the Spot IT Security Checks to Reduce Risk to Your Firm

On the spot IT Security checks to reduce risk to your firm

Is IT security in your firm where it needs to be?

IT security is near the top of the agenda for every executive management team. Although IT is not something executive managers are likely to get hands-on with and is best left to qualified practitioners, there are simple spot-checks that executive leaders can make to see if basic security is being implemented.

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2918 Hits

How to Recover from a Data Loss Disaster in 20 Minutes

How to recover from a data loss disaster in 20 minutes

Lies, damned lies, and statistics…

For many years, the IT industry has used the threat of going out of business as a way of compelling businesses to invest in backup and Disaster Recovery solutions. Essentially, there has been more than a little scaremongering about the risk of failing to back up data properly and putting appropriate plans in place for disaster recovery.

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2515 Hits

Cloud Trends: Some Developments That Benefit SMEs

Cloud trends that benefits small medium businesses

The cloud marches on… the question is where next?

The cloud is perhaps the fastest growing technology trend of the last decade. When the world was dealing with the aftermath of the credit crunch and reeling with the blows from The Great Recession, businesses still needed the latest technology tools to ensure they could be competitive.

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  2969 Hits
2969 Hits

Christmas and New Year IT Systems Review Checklist

Christmas and New Year IT Systems review checklist

An ideal time to catch up and set out a review

Many firms experience a pre-Christmas rush of finishing off work and projects in early and mid-December. For items in the workflow that are on-going, there is often a sense of ‘parking’ them over the Christmas - New Year transition period until the return to work in January. Many businesses are likely to have reduced workload and staffing numbers.

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  2193 Hits
2193 Hits

IT Support Maturity Model: What’s the Right Level for Your Business?

IT Support maturity model: What’s the right level for your business

Mapping IT Support services to a maturity model

If we apply maturity modelling to the IT Support function, we are able to produce an effective mapping that overlays the five levels of a traditional maturity model with five different service levels of support.

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4269 Hits

3 Things IT Managers Do Better When Support Is Outsourced to a Specialist Msp

IT managers do better when support is outsourced

Throwing off conventional thinking to re-imagine the IT manager role

In conventional patterns of thinking about jobs within businesses of 10 - 100 people, the role of IT manager is seen as the go-to person for anything related to technology.

Across an infrastructure demanding provision of business technology tools to a workforce of varying degrees of technological competence, this might include anything from a broken mouse to troubleshooting software server problems.

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2522 Hits

3 Ways Great IT Support Facilitates Fast Growth

IT Support provides effective service for businesses

Fast growth: A nice problem

Whatever the core business activity of a firm, fast growth is a nice problem to have. Although the doomsayers warn of the problems of rapid uncontrolled growth, such as resourcing gaps and overstretching with too many commitments, these are challenges that should be well within the capability of a company governed with good management practice.

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2684 Hits

5 Tell-tale Signs It’s Time to Outsource IT Support

Reasons for small and medium-sized business to outsource IT Support

If the writing isn’t quite on the wall the signs may well be there!

In many firms, IT is a tricky area. It’s complex, costly and impossible to ignore. It needs continual vigilance and good oversight to make sure it functions well. One of the biggest headaches is support.

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3213 Hits

Why It’s Time to Sack Your Large IT Support Supplier

The problem with big companies for consumers

The problem with big companies for consumers

We’ve all been there, particularly when dealing with personal consumer affairs. We are unhappy with the service we receive from a great big company that we deal with, like a telecoms provider, an energy supplier or an e-commerce giant. We try to get the company to rectify the situation, we may often find that we are still not satisfied that the outcome is fair.

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3173 Hits

Cloud Versus On-site: The Undisputed

Cost advantages of Cloud Computing Solutions

Cost analysis reveals the indisputable truth

Today, boxing is a questionable sport. To many, the risk of serious injury and death to its participants simply makes it unacceptable. To some, it seems anachronistic and it does perhaps belong to a different time because it harks back to the gladiatorial spectacles of an older human civilisation.

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2425 Hits
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