An IT Support Blog from London

Read the latest IT news, tips and insights from IT Support pros at HTL Support

7 Security Measures Essential to Robust IT Support

Security Measures

No one can argue that IT support is a fundamental part of any organisation. After all, customer support for both internal and external users facilitates efficient delivery of IT services and helps build strong client relationships. Like any other department in the enterprise however, IT support services are also susceptible to cyber attacks.

If you want to prevent your help desk from falling victim to ever-advancing cyber threats, it’s best to secure your IT support service. In this blog post, we discuss seven vital security measures that are integral to strong IT support. Before that though, it’s important to understand.

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5 Trends Driving the IT Managed Services Industry

Managed IT Services Trends

There’s been a lot of technological advancement going on in the past decade or so, and it’s all organisations could do to keep pace. But it’s essential that they do. After all, leveraging new technologies and tools while ensuring that their IT infrastructure is equipped for such demand is key to having enterprises operate efficiently, maximising profits, and remaining competitive in their field.

Managing all these however, can easily get overwhelming for small and mid-sized businesses who don’t have a full-time IT staff on board. This is where IT managed services providers have proven to be invaluable. Managed services providers (MSPs) take on the crucial tasks of monitoring and maintaining IT systems—networks, servers, workstations, etc.; installing and updating software; hardware maintenance, security and compliance management, managed IT support, and more. And just as technology is evolving, so are the services of MSPs.

In this post, we'll explore some of the latest trends in IT managed services, including how emerging technologies like AI and automation are being utilised, the growing importance of cybersecurity, and the rise of cloud-based services.

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What is Evasive Malware and How Big a Threat is It?

what is evasive malware

How do you eliminate a threat if you don’t know it’s there? Threat actors are increasingly incorporating evasive tactics into their malware, and traditional cyber security solutions are having a hard time detecting them. The moment you realise you’ve been attacked by an evasive malware, your systems would have long been compromised.

It’s important to know your adversary and understand how they operate in order to formulate appropriate countermeasures. That’s why we’re publishing this blog post. We hope to educate you about evasive malware, what they are, what level of threat they pose, what evasive tactics they employ, and what you can do to prevent them from taking hold of your systems.

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7 Steps to Recover from Ransomware and Protect Your Business

7 Steps to Recover from Ransomware

Ransomware attacks are incredibly prevalent – and can also be very damaging. Successful attacks occur all the time – this year alone, a major infrastructure company in the US was hit with an attack that came with a US$ 4.4m demand for ransom. Closer to home, Doncaster-based One Call Insurance found itself unable to service customer requests after a computer system blackout due to ransomware.

As a business, you need to invest in internet security to protect your systems against ransomware – but at the same time, also assume the worst-case scenario: that a successful attack can occur. Responding rapidly and effectively is critical – the better your response, the lower the cumulative cost of the ransomware attack – and the less disruption your clients or customers will experience.

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Addressing Security Issues in the Era of Remote Working

Addressing Security Issues in the Era of Remote Working

The world continues to grapple with the long term impact of the COVID-19 pandemic, and organisations are compelled to sustain remote working arrangements for their employees. In the haste to quickly adapt to the new and evolving work environment however, it appears that one essential concern has taken a back seat: security.

IT company Hewlett-Packard recently released Blurred Lines & Blindspots—a comprehensive global study assessing organisational cyber risk in today’s remote working era, and in it, a number of worrying, albeit unsurprising, findings were revealed. Of the over 8,000 office workers surveyed:

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IT Security for SMEs - What Do You Need to Think About?

IT Security for SMEs

Like any other form of crime, when it comes to cybercrime, there’s always the temptation to take the view that “it would never happen to us”. However given that, every single day, more than 65,000 attempts are made to hack an SME in the UK, the risk of cybercrime is real for UK businesses – no matter their size, or their position in the market.

In this article, we outline some of the key points SMEs in the UK should think about around IT security. While most businesses would take at least some precautions, it’s nonetheless worth taking a more structured approach to IT security – even if your business is not enterprise-scale.

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The Challenges of BYOD and Why IT Support is Crucial

The Challenges of BYOD and Why IT Support is Crucial

A good percentage of companies in London and across the globe are already implementing a Bring Your Own Device (BYOD) policy. This move has not only significantly lowered organisations’ investment in corporate devices but has also proven to be very convenient at this time when the current health crisis is propelling the rise of remote working arrangements.

It’s best to keep in mind, however, that the implementation of BYOD environments has their own set of pain points that should be seriously evaluated and addressed. To find the solution for these issues, the services of an IT support professional are vital.

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How To Protect Your Web Apps From Hackers

How To Protect Your Web Apps From Hackers

Readers of this blog will be intimately familiar with the way technology delivery has changed over the years. Locally-hosted server racks are history. Instead, companies rely on cloud vendors large and small to deliver essential business services via web apps – or software as a service (SaaS).

Web apps, however, bring a whole new challenge to cyber security solutions. In this article, we outline why web app security matters and what your company can do to ensure that the web apps it uses remain secure.

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Mobile Payments: The Benefits and Risks for Business

Globally, more and more SMEs are now integrating mobile payments into their payment options because of the ease of acceptance, and are improving sales and offering convenience to customers. This does not mean, however, that there are no downsides to adopting this technology into your business.

In this post, we go over the various factors that should help you evaluate the suitability of using the mobile payment system. But first, let’s have a clear understanding of what it is.

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Tips for Secure Remote Working During The COVID-19 Lockdown

Secure Remote Working During The COVID-19 Lockdown

We know that remote working is increasingly becoming the norm. A 2019 survey by IWG found that more than 50% of employees around the world are working off-site for more than 2.5 days in any given week. However, the scale of remote working we’re seeing right now is unprecedented – government-imposed lock-down is pushing businesses to adopt remote working like never before.

One could argue that most companies are reasonably well prepared for remote working and will by consequence have the right security measures in place. While that is true for many companies, other organisations might find the sudden and involuntary push to remote working a bit of a shock and will rightly be concerned about the security implications.

In this article, we cover key remote working security tips for those companies which are suddenly adopting remote working. Even if your organisation has embraced remote working in the past, consider reviewing the tips below to make sure your security practices are watertight.

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